Insurance plays an important role in people’s lives, providing protection and peace of mind through life’s adventures and unexpected turns. In the moments that matter, people want to know their insurer is there for them. At Hi Marley, we help insurers deliver on that promise through communication that brings greater clarity and connection to the policyholder experience.
You'll be the person who knows how our customers really use Hi Marley, and who turns that knowledge into better decisions across the company. You'll join a growing Analytics team with shared standards, tools, and a career path, and partner most closely with Product and Customer Success on a modern data stack (Redshift, dbt, and Dagster). This isn't a reporting queue. You'll take a business question from the first conversation to an answer, and sometimes present that answer straight to a customer. If an ambiguous question and a fresh dataset sound like a good afternoon, you'll love this role. Teamwork and shared enthusiasm are a core part of our culture, which is why this role involves joining us in the Boston office for 3 days each week.
What you'll do- Become our go-to expert on how customers use Hi Marley, and help teams across the company act on what you learn
- Partner with Product to define success metrics for new and existing features, then analyze adoption and funnels and recommend what's next
- Measure customer pilots and utilization with Customer Success and Growth, and present the readouts directly to customers to prove value
- Move the reporting our customer team relies on to self-serve on one trusted set of metrics, and give Data Engineering clear requirements so your analyses become governed data models
- 7+ years of relevant experience, including 5+ in analytics or data analysis, with strong SQL and a modern BI tool like Looker
- A track record of defining metrics tied to real business decisions, using data to change minds, and partnering with data engineers on how data is modeled
- You can explain what the data means to a customer or an executive in plain language, and you raise hard news, like a data-quality issue, with a path forward
- Able to work from our Boston office 3 days a week
- Experience at a B2B SaaS or other growth-stage company
- Product analytics experience, including feature usage, funnels, and A/B tests
- Hands-on work with a cloud data warehouse (Redshift, Snowflake, or BigQuery), dbt, Python, or an orchestrator like Dagster or Airflow
Don't check every box? If this role excites you, we'd still love to hear from you.
Compensation, Benefits & Perks:
At Hi Marley, we are committed to fair and transparent pay practices. The annual base salary for this role is expected to fall within the range of [$111,300 - $170,500], depending on experience, skills, qualifications, and location. Offers are determined based on these factors as well as internal peer equity. It’s most common for new hires to start near the midpoint of the range, allowing room for growth as employees develop in their role.
In addition to base pay, we support your wellbeing and growth with:
- Equity grants for all employees
- 401(k) with a 4% employer match
- Medical, dental, vision, disability, and life insurance for employees working 30+ hours per week
- Monthly wellness and annual professional development stipends
- Paid parental leave
- Flexible Time Off to recharge, plus enjoy Wind-down Week, our annual year-end company shutdown
Who We Are:
Three core values guide how we work:
- Max Courage: Dream big, try new ideas, and take measured risks to maximize impact.
- Be Humble: Lead with appreciation, compassion, and openness to learn from anyone, anywhere.
- Ubuntu: Align behind a shared purpose to achieve our fullest potential together.
Life at Hi Marley combines meaningful work with clear expectations. We communicate openly and with care, stay curious, take ownership, and value every perspective. Our flexible, hybrid environment is built on trust, accountability, and mutual support—both at work and when life needs our attention.
Hi Marley is proud to be an equal employment opportunity employer. We celebrate diversity and do not discriminate based on gender, sexual orientation, gender identity, religion, race, veteran status, disability status, or any other characteristic protected by applicable law. We are committed to building an inclusive work environment representing a variety of backgrounds, perspectives, and skills, where all employees are encouraged to be their authentic selves.
Skills Required
- 7+ years of relevant professional experience
- 5+ years of analytics or data analysis experience
- Strong SQL skills
- Experience with a modern business intelligence tool such as Looker
- Experience defining metrics tied to business decisions
- Experience influencing decisions through data analysis
- Experience partnering with data engineers on data modeling
- Ability to communicate data insights to customers and executives in plain language
- Ability to work from the Boston office three days per week
- Experience at a B2B SaaS or growth-stage company
- Product analytics experience, including feature usage, funnels, and A/B tests
- Experience with a cloud data warehouse such as Redshift, Snowflake, or BigQuery
- Experience with dbt
- Experience with Python
- Experience with a data orchestrator such as Dagster or Airflow
What the Team is Saying
Hi Marley Compensation & Benefits Highlights
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Healthcare Strength — Coverage begins on day one and includes medical, dental, and vision with HSA/FSA options, plus mental-health resources. Inclusive care such as fertility benefits, transgender health care, and abortion travel benefits further expand breadth.
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Parental & Family Support — Paid parental leave is described as up to 14 weeks at 100% base pay for birth parents and six weeks for adoption, foster care, or bonding. Return-to-work support and family-friendly resources are also highlighted.
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Retirement Support — A 401(k) program with a 100% employer match on the first 4% of compensation and immediate vesting is cited across listings. This structure strengthens long-term savings for employees.
Hi Marley Insights
What We Do
Hi Marley is the Intelligent Communication Platform for P&C Insurance. Founded in 2017 and headquartered in Boston, Hi Marley helps carriers deliver better insurance experiences through communication that is simple, connected, and built for the way P&C teams work. Trusted by more than 130 carriers, including 4 of the top 10, Hi Marley connects carriers and the insurance ecosystem in a single conversation, applying AI responsibly to reduce friction, move work forward, and support policyholders when it matters most
Why Work With Us
Our team is made up of people who care about each other and are passionate about what we do in and outside of work. We promote a culture of continuous learning, always seeking ways to be better for ourselves, our team and our customers. Creativity is encouraged and valued throughout the company and is paramount to our innovation.
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Hi Marley Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
We thrive on teamwork and shared enthusiasm, which is why we are in the office for two days each week.
