Title: Scrum Master
Location: Bangalore, Pune, India
Overview: Johnson Controls is seeking an experienced, servant-leader Scrum Master to support Agile delivery for an enterprise ecommerce application. This role will facilitate Scrum practices, coach cross-functional teams, remove delivery impediments, and help create a transparent, collaborative, and continuously improving environment. The Scrum Master will partner closely with Product Owners, Engineering Managers, developers, QA, UX, architecture, analytics, operations, business stakeholders, and external partners to enable predictable sprint execution and high-quality delivery of scalable digital commerce capabilities. The ideal candidate brings strong Agile facilitation, ecommerce application delivery experience, stakeholder communication, conflict resolution, and a continuous improvement mindset to help teams deliver customer value efficiently.
Responsibilities:
Facilitate Scrum ceremonies, including sprint planning, daily stand-ups, backlog refinement, sprint reviews, retrospectives, and release planning sessions.
Coach ecommerce delivery teams on Agile values, Scrum principles, team working agreements, estimation, sprint goals, and continuous improvement practices.
Identify, track, escalate, and remove impediments that impact sprint execution, delivery predictability, quality, or team productivity.
Partner with Product Owners to ensure the ecommerce backlog is refined, prioritized, clearly understood, and ready for sprint execution.
Support cross-functional collaboration across engineering, QA, UX, architecture, analytics, security, DevOps, business operations, and vendor teams.
Promote transparency through Agile metrics, sprint health indicators, burn-down or flow data, risks, dependencies, and delivery progress reporting.
Help teams manage dependencies across ecommerce capabilities such as catalog, search, pricing, promotions, cart, checkout, payment, order management, fulfillment, and customer account experiences.
Facilitate decision-making, conflict resolution, and alignment between delivery teams, Product Owners, stakeholders, and leadership.
Shield teams from unnecessary distractions while ensuring appropriate communication, accountability, and stakeholder visibility.
Drive retrospectives and improvement actions that strengthen team maturity, delivery quality, collaboration, automation, testing, and release readiness.
Support Agile planning and delivery using tools such as Azure DevOps, Jira, Confluence, Miro, dashboards, or similar collaboration platforms.
Qualifications:
- 4-6 years of experience in Agile delivery, Scrum Master, project delivery, business analysis, ecommerce, digital platforms, or enterprise application delivery roles.
- Demonstrated experience facilitating Scrum ceremonies and coaching teams on Agile principles, Scrum practices, estimation, planning, retrospectives, and continuous improvement.
- Experience supporting ecommerce or digital commerce applications, including capabilities such as product catalog, search, pricing, promotions, cart, checkout, payments, order management, fulfillment, account management, or post-purchase support.
- Strong understanding of Agile delivery metrics, dependency management, release coordination, risk management, impediment resolution, and sprint execution practices.
- Ability to coach self-organizing teams, build trust, encourage accountability, and foster collaboration across technical and business stakeholders.
- Experience working with Product Owners to maintain a healthy backlog, clarify priorities, refine user stories, and align sprint goals with business value.
- Strong facilitation, communication, negotiation, and conflict-resolution skills with the ability to guide discussions across technical and non-technical audiences.
- Experience coordinating delivery across engineering, QA, UX, DevOps, architecture, analytics, security, operations, vendors, and business teams.
- Hands-on experience with Agile lifecycle and collaboration tools such as Azure DevOps, Jira, Confluence, Miro, dashboards, or similar platforms.
- Analytical mindset with the ability to use Agile metrics, team feedback, risk indicators, and delivery insights to improve team performance and predictability.
- Knowledge of B2B ecommerce, integrations, API-based delivery, ERP, CRM, PIM, payment, tax, shipping, analytics, or omnichannel commerce platforms is preferred.
- Relevant Agile certifications such as Certified ScrumMaster, Professional Scrum Master, SAFe Scrum Master, PMI-ACP, or equivalent are preferred.
Skills Required
- Bachelor's degree in Computer Science, Engineering, Business, or related field.
- Over six years of experience in Agile project management, including at least three years as a Scrum Master.
- Strong understanding of Agile principles and frameworks, particularly Scrum and Kanban.
- Proficient in tools such as Jira, Confluence, and other Agile collaboration tools.
- Excellent communication and interpersonal skills with ability to build relationships and foster collaboration.
- Certified Scrum Master (CSM) or equivalent certification.
Johnson Controls Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Johnson Controls and has not been reviewed or approved by Johnson Controls.
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Retirement Support — Retirement support is positioned as a meaningful part of the package through employer 401(k) matching, repeatedly framed as a strong pillar of the overall rewards mix. The matching contribution is described with specific match levels in multiple places, reinforcing perceived value for long-term saving.
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Leave & Time Off Breadth — Time off is presented as comparatively robust, with multiple paid holiday categories, vacation time, and sick time described as generous or “amazing” in places. Paid time off breadth appears to be a consistent contributor to total rewards attractiveness beyond base pay.
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Flexible Benefits — Benefits are described as broad and customizable, spanning standard medical/dental/vision plus optional add-ons like pet insurance, identity protection, and legal support. Tuition reimbursement is repeatedly highlighted as a high-value option supporting professional development.
Johnson Controls Insights
What We Do
At Johnson Controls, we transform the environments where people live, work, learn and play. From optimizing building performance to improving safety and enhancing comfort, we drive the outcomes that matter most. Dedicated to protecting the environment, we deliver our promise in industries such as healthcare, education, data centers and manufacturing. With a global team of 100,000 experts in more than 150 countries and over 130 years of innovation, we are the power behind our customers’ mission. Our leading portfolio of building technology and solutions includes some of the most trusted names in the industry, such as Tyco®, York®, Metasys®, Ruskin®, Titus®, Frick®, Penn®, Sabroe®, Simplex®, Ansul® and Grinnell®.
