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About Salesforce
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.
職位簡介
我們正在尋找對協助客戶進行數位轉型與業務流程優化有熱情、有想法的夥伴。您將主導從企業系統願景規劃、策略擬定，到實際導入與落地運行的完整流程，並帶領客戶與團隊運用 Salesforce 平台實現業務願景與目標。同時，您也將有機會持續接觸最前沿的 AI 與 CRM 趨勢及技術，拓展專業能力和職涯邊界。
職位特色
● 結合策略規劃及落地執行：作為顧問或主要合作夥伴（Prime Vendor）的角色，參與具代表性的轉型專案，從前期策略規劃到實際導入上線，協助客戶將轉型藍圖落實為可執行的成果。
● 應用前沿 AI 技術：協助客戶評估與導入 Agentforce 等新一代 AI 解決方案。使用各式 AI 工具，提升分析深度、設計品質與交付效率。
● 端到端 (End-to-End) 參與：從願景規劃、架構設計到上線後的落地運行與持續優化，參與專案各個關鍵階段，累積完整且具深度的實戰經驗。
主要角色類型
依據您的專業背景，入職後將主要參與以下其中一類角色：
● PM (Project Manager/Engagement Delivery Manager)： 負責專案規劃、進度推動與交付管理。
● BA (Business Architect)： 負責商業策略、流程設計與應用推廣。
● SA (Solution Architect)： 負責整體解決方案、資料模型與多雲架構設計。
● TA (Technical Architect)： 負責技術架構、系統整合、資安與效能優化。
工作內容 (主要案件)
本職位將根據專案需求及您的專業領域，參與以下各階段的任務：
A. 戰略與轉型設計 (Strategy & Change Design) 負責制定組織及系統整體的轉型構想與藍圖。
● 組織與業務領域轉型設計
策劃業務流程改革及組織變革的整體架構。規劃組織與業務流程轉型方向，協助客戶建立整體藍圖。
● 系統領域轉型設計
設計企業 IT 架構與 Salesforce 平台發展策略。
● Salesforce Org 戰略
制定 Salesforce Org（Instance）的活用戰略、治理戰略及發展藍圖規劃 Salesforce Org 的治理模式、使用策略與長期發展方向。
● Salesforce CTO 顧問
從企業架構或 CTO 顧問角度，協助客戶推動 AI 與數位轉型。
● 變革推動與應用推廣落地
規劃變革管理與推動方案，應用推廣，提升解決方案導入後的落地成效。
● 概念驗證 (PoC)
參與 PoC 設計與驗證，評估方案可行性。
B. 專案執行與支援 (Project Execution & Support) 從需求定義到上線發佈，在各階段提供支援或執行實務工作。根據專案特性選擇瀑布式（Waterfall）或敏捷式（Agile）開發。
● 專案管理
參與專案規劃、進度推動與執行管理。
● 需求定義
進行需求訪談、需求分析與流程引導。
● 設計
主導或參與應用設計、架構設計與詳細設計，並審查相關成果。
● 開發與測試
領導實作與測試工作，或制定開發標準及品質管理流程。
● 遷移與部署
執行資料遷移與部署上線，或制定遷移策略並支援執行。
● CI/CD
協助建立開發標準，開發環境設計、構建與運維等 DevOps 流程。
C. 治理與最佳化 (Governance & Optimization)
● Salesforce 治理 (Governance)
協助建立 Salesforce 治理機制與 CoE (Center of Excellence) 運作模式。
● 設計權威 (Design Authority)
建立或參與設計審查與架構治理流程，確保設計品質。
● 設計品質最佳實踐 (Best Practice)
提供設計最佳實務與優化建議，提升專案交付品質。
● 架構最佳化 (Architecture Optimization)
針對既有環境進行 Org 健檢、架構診斷與最佳化建議。
資格要求 (応募要件)
【必備條件 (Must)】
實務經驗
● 在以下任一領域具備 7 年以上的實務經驗，並曾擔任主要推動角色：
A. 策略規劃與轉型設計 (Strategy & Change Design)
B. 治理與持續優化 (Governance & Optimization)
C. 專案推動與執行 (Project Execution & Support)
領導力
● 具備 3 年以上團隊帶領或專案領導經驗（職稱不限）。
溝通能力
● 能與客戶高階主管（含C-Level）及相關利害關係人進行有效溝通，推動共識形成與專案進展。
● 具備良好的跨部門及跨角色溝通與協作能力，能與不同成員有效合作。
學習及理解力
● 能快速理解業務需求、Salesforce 相關技術概念及專案方法
● 具備學習新技術的意願與行動力，並願意善用 AI 工具提升工作效率與產出品質
核心思維
● 具備實踐「批判性思考 (Critical Thinking)」與「歸零學習 (Unlearning)」的能力。
● 不過度執著於過去的成功經驗，能針對 AI 等新技術靈活調整自身的思考模式與方法論。
語言能力
● 中文： 母語等級。
● 英文： 商務英文溝通能力。
【加分條件 (Want)】
● AI 與數據領域實務經驗：具備 AI、資料應用、資料治理或 AI Agent 相關專案經驗。
● 全球化專案執行能力：具備以英文進行專案溝通與跨國協作的實務經驗。
● 運用 AI 提升業務效率之績效：曾在顧問服務或系統建置過程中，實際運用 AI 工具提升工作效率或交付品質。
● 認證：具備 Salesforce 相關認證者佳，如 Application Architect 或 System Architect等
本職位提供的職涯價值
● 成長為全方位架構師： 透過參與不同階段的轉型專案，累積策略規劃、架構設計、專案交付與治理優化等完整實務經驗。
● 拓展 AI 與 CRM 專業能力： 持續接觸 AI 與 CRM 領域的最新趨勢與技術應用，拓展專業深度與職涯發展空間。
● 累積關鍵轉型專案歷練： 透過參與具挑戰性與代表性的客戶專案，強化架構判斷、跨部門協作與專案推動能力。
● 發展多元職涯方向： 我們將依據您的專業背景、職涯方向與個人特質，提供合適的發展機會與成長舞台。
Unleash Your Potential
When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.
Accommodations
If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.
Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.
Posting Statement
Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.
Skills Required
- At least 7 years of practical experience in strategy and transformation design, governance and optimization, or project execution and support, with a leading role
- At least 3 years of team leadership or project leadership experience
- Effective communication with C-level executives and other stakeholders
- Strong cross-functional and cross-role communication and collaboration skills
- Ability to quickly understand business requirements, Salesforce technical concepts, and project methodologies
- Willingness and ability to learn new technologies and use AI tools to improve efficiency and quality
- Critical-thinking and unlearning capabilities
- Native-level Chinese proficiency
- Business English communication skills
- Practical experience in AI, data applications, data governance, or AI Agent projects
- Practical experience delivering global projects and collaborating across countries in English
- Experience using AI tools to improve consulting or system implementation efficiency or delivery quality
- Salesforce certifications such as Application Architect or System Architect
Salesforce Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Salesforce and has not been reviewed or approved by Salesforce.
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Healthcare Strength — Healthcare coverage is described as comprehensive, with medical, dental, and vision options, mental‑health programs, and low‑deductible or heavily subsidized tiers. Feedback suggests offerings like Lyra counseling, care navigation, and wellness reimbursements make access broad and user‑friendly.
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Parental & Family Support — Parental and family benefits are portrayed as robust, including paid leave for primary and secondary caregivers and extensive family‑building support such as fertility, adoption, and doula benefits. Backup childcare and caregiver resources provide practical help across different life stages.
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Leave & Time Off Breadth — Time‑off programs are highlighted as generous, with flexible PTO and hybrid options alongside seven days of paid Volunteer Time Off each year. Feedback suggests this combination supports work‑life balance and community engagement.
Salesforce Insights
What We Do
Salesforce is the #1 AI CRM, where Humans with agents drive customer success together. Through Agentforce, our groundbreaking suite of customizable agents and tools, Salesforce brings autonomous AI agents, unified data from any source, and best-in-class Customer 360 apps together on one integrated platform to help companies connect with customers in a whole new way. Salesforce is democratizing AI agents for businesses of every size and industry so every company can embrace a workforce without limits. Our low code, open, and secure platform helps companies build and customize Salesforce fast so they can safely scale AI-powered work to every customer and employee experience and transform their business. Salesforce is proud to be the market leader, but we’re even more proud to lead in philanthropy, innovation and culture. Guided by core values of trust, customer success, innovation, equality, and sustainability, Salesforce is more than a business — we’re a platform for change.
Why Work With Us
There’s no typical day in the life of a Salesforce employee. You could be transforming our next AI innovation — or transforming your community. Closing deals — or closing your laptop for a day of Volunteer Time Off. Driving change for our customers — or driving change within one of our high-performing teams.
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