Technical Account Manager II (Portuguese Speaking) at New Relic (Atlanta, GA)

| Atlanta, GA
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If you have that special mix of DNA that makes an extraordinary Technical Account Manager- the blend of great business savvy and technical prowess - then we are a match made in heaven!As a part of the Customer Adoption Team, you will be a technical consultant and trusted advisor for New Relic customers. Jump-start the adoption of observability/programmability by driving value, consumption growth, and adoption. As an in-house New Relic product specialist, you will drive the technical customer relationship and act as a customer advocate throughout their lifecycle.You'll work closely with our Field Sales team to strategize and plan customer engagements and share your technical product expertise with customers through custom demos and presentations, technical evaluations, onboard and enabling customers on the NR1 platform, and provide ongoing support.This position requires a strong technical background, taking ownership, excellent client management skills, and a proven track record to both understand customer business objectives and perform hands-on technical work as needed. You have a passion for problem-solving and painting the 'art of the possible.
What you'll do
  • Take technical ownership of the entire customer lifecycle where you will develop and implement strategies to increase usage, adoption, and growth.
  • Develop deep expertise with the New Relic platform to build a technical advisor relationship with customers and proactively conceptualize creative solutions to meet customers' needs.
  • Collaborate cross-functionally with Sales, Success, Support, Data, Product, and Engineering teams to drive strategic success plans, QBRs, ERBs, and to secure next steps of support tickets and feature requests.
  • Function as a vital link between our customers and New Relic to proactively run customer expectations, identify gaps, lead all aspects of customer communications, and provide enablement with devs/tech users.
  • Build compelling technical demonstrations, presentations, and business value documents.
  • Identify and resolve business/technical issues
  • Assist customers with planning and execution of technical solution implementations, and removing technical blockers.
  • Accelerate onboarding
This role requires
  • 4-7 years of professional experience in presales, Technical Account Management, Solution Architecture, DevOps, and/or in similar customer-facing technical roles.
  • Cloud platform experiences, such as AWS, Azure, Google Cloud, or Cloud Foundry
  • Proven understanding of, or hands-on experience working with, programming languages including Java, PHP, .NET, Ruby, Node.js, Python, etc.
  • Excellent client management skills, bias for action, taking accountability, a validated ability to perform hands-on technical work when needed, and ability to lead projects and global teams.
  • Ability to analyze & interpret business requirements and customer interactions to anticipate and guide client needs. Chip into internal roadmap sessions to translate them into project plans and timelines.
  • Be able to proactively handle customer expectations and lead all aspects of customer communications throughout the customer lifecycle.
  • Be a self-starter with an entrepreneurial spirit and a knack for quickly adapting to new tools fast (e.g. Asana, Salesforce, Gainsight, data-lakes, etc.)
  • Excellent written and verbal communications skills
  • Understanding of value-based selling in customer-facing roles.

Bonus points if you have
  • Prior experience with New Relic One, Kubernetes, cloud infrastructure, or DevOps tools.
  • Solid understanding of current observability tooling, solutions, and methodologies.

We're looking for bold and passionate people to be a part of our mission to create more perfect software. We'd love to have you apply, even if you don't feel you meet every single requirement. What's most important to us is finding authentic and accountable people who feel connected to our mission and values, not just candidates who check off all the boxes.We believe in empowering all Relics to achieve professional, and business success through a workforce model called Flex First . The Flex First model allows us to work in a variety of workplaces that best support our success, including fully office-based, fully remote, or a combination of both.Read more about Flex First and New Relic's vaccine policy as part of our commitment to maintaining a safe and healthy workplace in light of the COVID-19 pandemic at www.newrelic.com/blog/how-to-relic/future-of-work . Our hiring process Please note that visa sponsorship is not available for this position. In compliance with applicable law, all persons hired will be required to verify identity and eligibility to work and to complete employment eligibility verification. Note: Our stewardship of the data of thousands of customers' means that a criminal background check is required to join New Relic. We will consider qualified applicants with arrest and conviction records based on individual circumstances and in accordance with applicable law including, but not limited to, the San Francisco Fair Chance Ordinance ( https://sfgov.org/olse/sites/default/files/FCO%20poster2020.pdf ). Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. New Relic does not accept unsolicited headhunter and agency resumes, and will not pay fees to any third-party agency or company that does not have a signed agreement with New Relic. New Relic is an equal opportunity employer. We eagerly seek applicants of diverse background and hire without regard to race, color, gender identity, religion, national origin, ancestry, citizenship, physical abilities (or disability), age, sexual orientation, veteran status, or any other characteristic protected by law. Interested in the details of our privacy policy? Read more here: www.newrelic.com/termsandconditions/applicant-privacy-policy
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More Information on New Relic
New Relic operates in the Software industry. The company is located in San Francisco, CA, Portland, OR and Atlanta, GA. New Relic was founded in 2008. It has 2102 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Disability Insurance, Dental Benefits, Vision Benefits, Health Insurance Benefits and Life Insurance. To see all 23 open jobs at New Relic, click here.
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