Jobs at New Relic

Manage the Global Sales Enablement team’s operating rhythm, portfolio roadmap, planning cadences, and cross-functional programs. Coordinate stakeholders across Sales, Marketing, Operations, and GTM functions; track milestones, dependencies, risks, and commitments; facilitate meetings; and prepare leadership updates and communications. The role drives accountability, prioritization, execution, and continuous improvement across sales onboarding, readiness, events, and customer enablement initiatives.

Leads and builds a high-performing enterprise new-business sales team across Northern Europe. Responsibilities include hands-on coaching of Account Executives, territory and pipeline management, forecasting, enterprise deal strategy, MEDDPPICC execution, KPI oversight, talent acquisition, and team development. The role focuses on net-new customer acquisition within complex SaaS and cloud sales cycles, using Salesforce CRM and data-driven performance management.

Develop qualified sales opportunities by managing inbound leads, qualifying prospects, analyzing customer needs, conducting cold calls, and coordinating handoffs to account managers. The role requires meeting quarterly quotas, using social selling and web-based tools, and collaborating with Sales and Marketing. It is designed for recent graduates seeking to build a career in technology sales within a hybrid Dublin office environment.

Drive New Relic’s cloud partner co-sell ecosystem with AWS and Microsoft Azure. Build relationships with partner sales teams, align go-to-market strategies, generate qualified pipeline, accelerate enterprise deals through cloud marketplaces, lead business reviews, and manage marketplace offers and cloud consumption commitments. The role requires strong enterprise sales expertise, cloud partnership experience, and the ability to influence internal and external stakeholders.

Leads the Developer Platform engineering organization by treating the internal platform as a product, defining roadmaps, prioritizing backlogs, and delivering secure, reliable self-service development and deployment workflows. Manages and mentors engineering talent, drives architecture for distributed systems, promotes CI/CD and operational excellence, collaborates across teams, supports recruitment and development, and participates in operational reviews and support rotations.

Drive enterprise SaaS sales in Japan by pursuing inbound and self-generated prospects, closing new business, identifying upsell opportunities within existing accounts, improving the sales process, and collaborating with presales engineers. The role focuses on challenger selling across multiple industries, particularly manufacturing and financial services, while managing numerous accounts and explaining observability and technology solutions to customers.

Own technical post-sales relationships for enterprise customers, driving onboarding, adoption, optimization, integrations, and ongoing success with New Relic’s observability platform. Partner with Sales on renewals and upsells, demonstrate products, resolve technical issues, provide product feedback, and maintain customer documentation. The field-based role involves some travel and requires experience with enterprise software customers, cloud technologies, and performance monitoring.

Provides Tier 1 and Tier 2 technical support in a primarily Mac-based environment. Responsibilities include troubleshooting hardware, software, networks, and SaaS applications; configuring laptops, printers, and peripherals; provisioning accounts and access; supporting meetings and events; maintaining hardware inventory; managing JSM tickets; training users; and participating in global emergency on-call coverage.

Lead the technical direction and development of a scalable integrations platform using Java, Kafka, Kubernetes, and cloud services. Design reliable event-driven systems, manage architecture and technical roadmaps, oversee operational health, and deliver major projects end to end. Mentor engineers, establish engineering standards, collaborate with product and customer teams, and improve resilience, observability, security, and performance across integrations with systems such as GitHub and ServiceNow.

Designs, deploys, and drives adoption of New Relic observability solutions for strategic customers. Architects scalable monitoring for microservices, serverless, and distributed systems; integrates observability with cloud platforms, IaC, CI/CD, and platform engineering workflows; leads technical workshops; troubleshoots deployments; and creates documentation, training, and implementation best practices.

Own the architecture and delivery of backend services for New Relic’s behavioral data platform. Build and operate Java-based distributed systems and Kafka streaming pipelines in AWS, ensure reliability and scalability, guide technical design, mentor engineers, collaborate with product stakeholders, and help adopt AI coding tools. The role also contributes to GraphQL, Kubernetes, data processing, personalization, recommendation systems, and agentic AI experiences.

Own the Order-to-Cash roadmap within Finance, translating business requirements into technical capabilities and partnering with Engineering and QA. Lead UAT, quality validation, scalable process design, cross-functional launches, and operational improvements. Investigate billing and usage discrepancies while balancing commercial flexibility with system simplicity. The role requires 6–8+ years in Finance, Billing, Business, or Revenue Operations within high-growth B2B SaaS, plus strong project leadership, communication, analytical, and problem-solving skills.

Designs and operates scalable infrastructure for New Relic’s global service mesh, load balancing, ingress data plane, DNS, and CDN systems. The role develops automation and infrastructure-as-code, builds CI/CD pipelines, supports multi-cloud environments, and improves reliability across large-scale services. It requires Go or Python, AWS, networking, Kubernetes, and Terraform experience, with collaboration across product and platform teams.

Build and scale Java backend services, Kafka streaming pipelines, microservices, and APIs for personalization using behavioral data. Deploy and operate software on AWS, participate in architecture and on-call responsibilities, automate operational processes, and evaluate AI coding tools. The role requires distributed systems, concurrency, asynchronous programming, and production cloud experience, with bonus experience in GraphQL, Kubernetes, data processing, recommendation systems, agentic AI, and data modeling.

Leads global Order-to-Cash and Accounts Receivable operations, coordinating month-end close, workflow governance, SOP standardization, and cross-functional project execution. Drives AI-enabled automation, predictive account-risk modeling, payment matching, exception handling, and operational scaling. Analyzes AR aging, CEI, and DSO metrics to produce liquidity forecasts and risk assessments for leadership. Requires experience with OTC/AR/FP&A, financial systems, global teams, variance reporting, process transformation, and SOX-compliant environments.

Partner with sales, technical teams, and customers to demonstrate New Relic’s observability solutions. Provide technical consulting, enablement, presentations, proof-of-concept demos, training, and technical content. Understand customer IT infrastructure, software architecture, and business needs while supporting SaaS sales cycles and partner growth. The role requires cloud and application or infrastructure operations knowledge, customer-facing experience, and written English communication with international colleagues.

Leads complex, cross-functional security and identity programs from ideation through delivery. Manages schedules, risks, dependencies, metrics, issue resolution, stakeholder alignment, and leadership communication. Drives customer IAM adoption, security compliance initiatives, sensitive-data protection, vulnerability management tracking, and process improvements across distributed engineering teams.

Build and maintain AI-powered go-to-market systems that automate sales, expansion, marketing, forecasting, handoffs, and post-sales workflows. Optimize processes, maintain CRM data quality, test and monitor automations, connect GTM tools, and translate operational needs into scalable technical solutions. The role uses AI and iPaaS tools to surface next-best actions, improve deal velocity, and support customer lifecycle operations.

Lead technical presales engagements for enterprise prospects across DACH and Eastern Europe. Own technical evaluations, discovery sessions, proof-of-value demonstrations, architectural workshops, and RFX/RFI responses to win new business. Partner with account executives, solution architects, product, engineering, and customer success teams while advising stakeholders on cloud, observability, DevOps, infrastructure, and application technologies. Requires German and English fluency, enterprise presales experience, and strong technical and commercial communication skills.

Leads New Relic’s AMER partner sales organization, building a channel sales team and driving partner-sourced revenue through VARs, GSIs, MSPs, and regional partners. Coaches sales teams, orchestrates partner-led deals, strengthens alignment with direct sales, expands partner relationships, and improves pipeline conversion and quota attainment. Requires extensive North American and LATAM partner networks, proven channel deal-making experience, resilience in ambiguous environments, and deep observability, APM, or log management expertise.