Jobs at New Relic

Drive mid-enterprise software sales across the Northeast region. Build face-to-face client relationships, navigate complex enterprise deal cycles, present to C-suite stakeholders, and deliver consultative solutions to improve customer experience and time to market. The role requires frequent regional travel, autonomy, collaboration, and approximately five or more years of enterprise software sales experience, preferably involving observability, DevOps, or cloud solutions.

Own product marketing for New Relic Logs, including positioning, messaging, launches, sales enablement, competitive differentiation, pricing and packaging narratives, content creation, customer research, and performance measurement. Partner cross-functionally with Product, Sales, Demand Generation, Enablement, Competitive Intelligence, and Analyst Relations. Translate technical log management, telemetry cost, retention, tiering, and analytics concepts into compelling narratives for technical and executive audiences.

Manage customer renewals, retention, adoption, and expansion for existing SaaS accounts. Build strategic relationships with decision-makers, negotiate contracts, mitigate churn, identify upsell opportunities, and collaborate with account, product, sales, support, legal, and operations teams. Maintain accurate Salesforce records, analyze customer and pipeline data, conduct business reviews, support onboarding, and communicate business value in a quota-carrying environment.

Designs and operates scalable infrastructure for New Relic’s global service mesh, load balancing, ingress data plane, DNS, and CDN systems. The role develops automation and infrastructure-as-code, builds CI/CD pipelines, supports multi-cloud environments, and improves reliability across large-scale services. It requires Go or Python, AWS, networking, Kubernetes, and Terraform experience, with collaboration across product and platform teams.

Own the technical and automation engine for the Go-to-Market organization. Drive the GTM technology roadmap, automate workflows, define system metrics, build dashboards, translate business requirements into technical specifications, manage UAT and Agile delivery, and lead enablement and change management. Partner cross-functionally with Marketing, Sales Operations, Customer Adoption, Data & Analytics, and other revenue teams to improve customer lifecycle processes and data governance.

Senior Legal Counsel supporting EMEA SaaS commercial growth. Responsibilities include drafting and negotiating complex SaaS, cloud, privacy, security, reseller, distributor, and partner agreements; advising sales and cross-functional teams; managing customer disputes; developing contract templates and negotiation playbooks; and guiding privacy, AI, security, revenue recognition, and regulatory strategies. The role requires UK-qualified legal practice credentials, substantial SaaS contracting experience, commercial judgment, autonomy, and strong stakeholder communication.

Lead and operate a global support engineering team to deliver excellent customer experience: manage day-to-day operations, coach and develop staff, drive cross-functional initiatives, handle escalations and on-call duties, and use data to identify and resolve product and process issues.

Own the technical and automation engine for the go-to-market organization. Drive the GTM technology roadmap, automate workflows, translate business needs into technical requirements, oversee UAT, establish data governance and dashboards, and lead enablement and change management. Partner with Marketing, Sales Operations, Customer Adoption, and Data & Analytics to improve customer lifecycle processes and revenue execution.

Own the annual GTM planning cycle, including capacity modeling, territory design, quota setting, incentive compensation, and Salesforce deployment. Govern sales compensation data, territories, and quotas while partnering with Sales, Finance, IT, and Business Applications. Lead GTM systems roadmaps, automation initiatives, and cross-functional projects to improve scalability, accuracy, and operational efficiency.

Supports revenue accounting activities including month-end close, contract analysis, revenue schedule preparation and reconciliation, deferred revenue and contract accounting, Order-to-Cash process improvements, SOX compliance, and cross-functional accounting projects. The role requires knowledge of US GAAP and ASC 606, strong organization and communication skills, and at least five years of relevant accounting experience. SaaS, consumption-based revenue, and familiarity with NetSuite, Zuora, or Salesforce CPQ are preferred.

Manage customer renewals, retention, adoption, and expansion for existing SaaS accounts. Build strategic relationships with decision-makers, negotiate contracts, mitigate churn, identify upsell opportunities, and support customer success. Collaborate with sales, product, technical success, legal, operations, and collections teams. Use customer data and Salesforce to manage pipelines, account plans, renewal dates, and customer health while maintaining accurate records and delivering value-based recommendations.

Lead and grow a team building Kubernetes observability integrations: oversee Go/Python data collectors, scalable backend services, UI dashboards, and K8s SRE agents; drive technical strategy (OpenTelemetry), ensure end-to-end delivery from agents and Helm charts to frontend, manage incident response and support rotations, and advocate open-source contributions.

Lead backend software engineer responsible for designing, building, maintaining, and scaling distributed services and support tooling for New Relic’s observability infrastructure. The role involves architecture, automation, cloud development, agile DevOps practices, on-call support, research, feature development, mentoring, and collaboration across multidisciplinary teams. Candidates must have extensive distributed-systems experience, strong Go proficiency, cloud expertise, and the ability to deliver production-scale software.

Conduct outbound prospecting to Fortune 500 and Global 2000 accounts across international markets. Research enterprise organizations, identify decision-makers, personalize multichannel outreach, and engage senior technology stakeholders. Partner with Account Executives on account-based strategies, position New Relic’s observability platform, manage early-stage opportunities, and consistently exceed qualified meeting and pipeline targets.

Lead the architecture and development of massive-scale observability ingestion systems using Java, Kafka, and cloud-native technologies. Drive architectural strategy, distributed-system design, multi-cloud infrastructure, JVM and concurrency optimization, and operational excellence. Mentor engineers, establish engineering standards, eliminate performance bottlenecks, and translate business requirements into scalable technical solutions.

Own post-sale technical relationships for public sector customers, driving onboarding, adoption, optimization, integrations, renewals, and expansion. Lead product demonstrations, solve technical issues, maintain account documentation, understand customer environments, and provide feedback to product and engineering teams. The field-based role involves some travel and requires software pre- or post-sales experience, technical knowledge, customer orientation, and familiarity with performance monitoring tools.

Leads New Relic’s ANZ acquisition sales organization, owning new-logo strategy, enterprise account penetration, pipeline management, forecasting, and revenue growth. Recruits, coaches, and develops enterprise and commercial Account Executives while building executive relationships with CTOs, CIOs, CFOs, and CEOs. Partners cross-functionally with Marketing, Product, Customer Success, Solution Consulting, and Alliances to drive customer acquisition, platform adoption, consumption, and business value.

Lead New Relic’s ANZ Acquisition Sales team, driving enterprise and commercial new-logo growth. Responsibilities include developing sales strategy, recruiting and coaching Account Executives, managing strategic C-suite relationships, creating account penetration plans, coordinating cross-functional teams, maintaining pipeline and forecast discipline, and increasing platform adoption and consumption-based revenue. The role requires SaaS sales leadership experience in the ANZ technology market and expertise in complex enterprise acquisition.

Leads New Relic’s global visual and conceptual brand identity across campaigns, digital experiences, product launches, events, and executive communications. Manages and mentors a multidisciplinary creative team, develops campaign creative strategy, partners with marketing and executive stakeholders, translates complex technical concepts into compelling visuals, uses analytics and AI to optimize production, and oversees external agencies and creative partners.

Own the post-sales technical journey for enterprise customers by driving onboarding, platform adoption, consumption, and expansion. Responsibilities include creating activity plans, leading technical demonstrations, proof-of-value evaluations, architecture blueprints, technical workshops, documentation, executive strategy sessions, and business reviews. The role combines customer success, technical architecture, observability expertise, and sales partnership to demonstrate platform value, mitigate churn, and identify expansion opportunities.