Jobs at New Relic

Lead complex, cross-functional technical programs from ideation through delivery within the Engineering organization. Manage schedules, risks, metrics, resources, roadblocks, stakeholder alignment, and issue resolution across distributed teams. Establish effective processes, facilitate meetings, and drive accountability. The role requires extensive software development project leadership, agile experience, strong program management expertise, and understanding of financial systems, accounting, SaaS, and software development lifecycles.

Leads and develops a team of technical program managers responsible for complex, cross-functional initiatives supporting organizational objectives. Oversees finance-related programs, engineering efficiency, productivity, execution, risk management, and strategic trade-offs. Partners with executives and teams across sales, marketing, finance, customer success, and support to deliver new capabilities. Coaches program managers, builds organizational capability, and drives measurable outcomes through technical program management practices.

Leads New Relic’s global visual and conceptual brand identity across campaigns, digital experiences, product launches, events, and executive communications. Manages and mentors a multidisciplinary creative team, develops campaign creative strategy, partners with marketing and executive stakeholders, translates complex technical concepts into compelling visuals, uses analytics and AI to optimize production, and oversees external agencies and creative partners.

Own the post-sales technical journey for enterprise customers by driving onboarding, platform adoption, consumption, and expansion. Responsibilities include creating activity plans, leading technical demonstrations, proof-of-value evaluations, architecture blueprints, technical workshops, documentation, executive strategy sessions, and business reviews. The role combines customer success, technical architecture, observability expertise, and sales partnership to demonstrate platform value, mitigate churn, and identify expansion opportunities.

Develop and deliver enablement strategy and training for EMEA GTM teams. Design new-hire and ongoing programs, partner with regional and global stakeholders, create role-specific content, set training goals and metrics, coach sellers and solution consultants, and align enablement to business priorities to drive sales performance and faster ramp.

Lead technical pre-sales engagements for New Relic, discover customer needs, design and demonstrate observability solutions, run proofs-of-concept, remove technical objections, partner with sales to drive revenue and build executive relationships.

Leads and develops a technical support engineering team, oversees daily operations and service-level objectives, manages customer escalations, drives cross-functional process improvement programs, and participates in on-call support. The role requires people-management expertise, analytical problem solving, empathetic communication, operational strategy, and familiarity with enterprise support platforms such as Salesforce, ServiceCloud, Google Workspace, or Tableau.

Build, maintain, scale, and support globally distributed streaming services handling high-throughput platform data. Develop automation and tooling for reliability, scalability, and operational stability; participate in architecture, Agile team processes, shared code ownership, and on-call rotations. Work with streaming platforms, distributed systems, concurrency, production scaling, Kubernetes, and observability solutions.

Lead product strategy and roadmap for New Relics observability platform, partnering with engineering, design, and GTM teams to define AI-enabled features, prioritize initiatives, and measure success through customer impact and business metrics.

Own complex, ambiguous product design problems across the UX Platform from framing through execution. Design coherent AI-native experiences, evolve AI-assisted design workflows, establish documentation and design standards, and strengthen the connection between product design and the design system. Partner with Product and Engineering, deputize for the Design Director, influence strategy, mentor designers, and raise the organization’s craft and quality bar.

Manage a team building and maintaining New Relic’s GTM revenue automation engine. Integrate Salesforce, Clay, Rox, Boomi, Salesloft, and related systems; build AI-enabled workflows for lead scoring, routing, alerts, and outreach; maintain data pipelines, data quality, dashboards, and forecasting; and lead technical projects from requirements through adoption. The role requires hands-on integration engineering, Python/API expertise, GTM systems knowledge, cross-functional collaboration, and experience translating revenue data into business insights.

Field-based Account Executive selling observability software across the US East region. Build face-to-face relationships, manage complex enterprise deal cycles, present to C‑level stakeholders, travel frequently, and drive customer outcomes through consultative SaaS selling and regional market expansion.

Sell New Relic observability platform to LATAM enterprise accounts. Build face-to-face relationships, manage complex deal cycles, present to C‑suite, and travel regionally (~25%). Use consultative enterprise sales skills to drive adoption across companies of varied sizes.

Provide advanced technical support for New Relic products: troubleshoot installations, configurations, and data issues; collaborate with engineering to resolve complex problems; advocate customer feedback to product teams; maintain and monitor servers and cloud/container environments; continually advance skills through training.

Lead and scale co-sell GTM with AWS and Azure: build partner relations, drive marketplace and field-driven deal execution, generate pipeline, run QBRs, and govern marketplace/private-offer deals to accelerate revenue.

Own the full enterprise sales cycle across a defined German territory, including prospecting, pipeline generation, discovery, product demonstrations, negotiation, closing, forecasting, and CRM management. The role focuses on acquiring new logos, meeting sales quotas, articulating observability solutions to technical and executive stakeholders, and collaborating with sales engineers, SDRs, marketing, and customer success.

Contribute to a proprietary telemetry database (NRDB) by developing high-throughput, scalable features in Java. Collaborate on reliability and performance improvements, participate in on-call rotation, and troubleshoot production systems handling massive ingest and storage workloads.

Own enterprise sales across the Northeast region for New Relic’s observability platform. Build face-to-face client relationships, manage autonomous schedules, navigate complex organizations and enterprise deal cycles, present to C-suite stakeholders, and drive customer adoption and business impact. The role requires consultative software-selling experience with F1000 organizations, frequent regional travel, strong strategic judgment, collaboration, and proven enterprise sales success.

Drive new-logo enterprise sales for New Relic’s observability platform by owning a territory, building executive and user relationships, prospecting target accounts, identifying customer needs, configuring solutions, and closing large multi-year deals. Responsibilities include pipeline development, Salesforce documentation, forecasting, consultative selling, account acquisition, and collaboration with Solutions Consultants and SDRs.

Leads the Developer Platform engineering organization by treating the internal platform as a product, defining roadmaps, prioritizing backlogs, and delivering secure, reliable self-service development and deployment workflows. Manages and mentors engineering talent, drives architecture for distributed systems, promotes CI/CD and operational excellence, collaborates across teams, supports recruitment and development, and participates in operational reviews and support rotations.