Strategic Relationship Manager at Daxko

| Chicago, IL + 3 more | Remote
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Company Description

Daxko powers health & wellness throughout the world. Every day our team members focus their passion and expertise in helping health & wellness facilities operate efficiently and engage their members.

Whether a neighborhood yoga studio, a national franchise with locations in every city, a YMCA or JCC--and every type of organization in between--we build solutions that make every aspect of running and being a member of a health and wellness organization easier and delightful. 

Job Description

As a Strategic Relationship Manager, you will work as a consultative partner to key Club customers, providing excellent customer service and building rapport with key contacts. You will help to identify new service and/or product opportunities and coordinate as necessary with Sales.

The Strategic Relationship Manager reports to the Strategic Relationship Manager Team Lead.

Essential Duties/Responsibilities:

  • Manage relationships with key customers across multiple platforms and serve as primary contact
  • Maintain a comprehensive understanding of the Club product suite and communicate overall value
  • Serve as first layer of escalation management for customers
  • Ensure satisfaction of assigned client base through periodic conference calls and client visits
  • Communicate and promote key Daxko initiatives such as user group meetings, product enhancements, etc.) to ensure thorough product adoption and to drive retention
  • Oversee customer projects, resolution of critical service issues, and follow-up to quality survey feedback
  • Identify new service and/or product opportunities and coordinating as necessary with Sales and Product.
  • Adhere to standard Daxko tools and processes for recording and responding to service activities
  • Produce detailed trip reports and distribute to all appropriate parties
  • Partner with internal Daxko business partners as required, to enable seamless delivery of Daxko Services and strategic planning
  • Mentor and coach less tenured or newly hired Services associates on product knowledge, process and procedures and relationship skills
  •  Up to 50% travel required

Qualifications

Required Skills/Abilities:

  • Strong interpersonal and communication skills
  • Strong computer and multi-tasking skills
  • Proficient in strategic planning and decision making
  • Create, build, and maintain relationships and rapport with clients
  • Ability to work cross-functionally and maintain exceptional cross-team communication

Required Education and Experience:

  • Associates Degree in Business or related field
  • One (1) to two (2) years related experience required

Preferred Education and Experience:

  • Bachelor’s degree in Business or related field
  • Extensive customer service experience
  • Expert knowledge of Daxko’s products and services as well as the non-profit fitness and health market

Additional Information

Daxko is dedicated to pursuing and hiring a diverse workforce. We are committed to diversity in the broadest sense, including thought and perspective, age, ability, nationality, ethnicity, orientation, and gender. The skills, perspectives, ideas, and experiences of all of our team members contribute to the vitality and success of our purpose and values.

We truly care for our team members, and this is reflected through our offices, benefits, and great perks. Some of our favorites include: 

  • Flexible paid time off 
  • Affordable health, dental, and vision insurance options
  • 8 paid holidays + 1 floating holiday
  • Monthly fitness reimbursement
  • 401(k) matching
  • New-Parent Paid Leave
  • 1-month paid sabbatical every 5 years
  • Casual work environments

All your information will be kept confidential according to EEO guidelines.

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Candidate Location Eligibility:
Birmingham, AL
Chicago, IL
Colorado, CO

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
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    • SqlLanguages
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    • ConfluenceManagement
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    • Salesloft Email
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An Insider's view of Daxko

How does your team reward individual success?

The team I am part of does bi-weekly retrospectives. We intentionally set aside time to recognize and document Kudos for our teammates. The company has many peer-nominated yearly awards
and spot bonuses for going above and beyond.

Sai

Senior Project Manager

What does your typical day look like?

My day, as Director of Engineering, consists of reviewing overnight stability reports, collaborating on solving complex technical problems, and brainstorming upcoming features. I strive to ensure the engineering teams have the tools needed for success by maintaining an environment where each individual feels empowered to make a substantial impact.

Tyler

Director of Engineering, SMB

How has your career grown since starting at the company?

In 2017, I started in Customer Support. Within three years, I now spearhead long-term payment strategy and oversee payment operations as the Director of SMB Payments. My path within Daxko is evidence that there is no shortage of growth opportunities if you keep “chopping wood,” as I say, and embrace challenges ahead of you.

Caroline

Director of SMB Payments

What are Daxko Perks + Benefits

Daxko Benefits Overview

Daxko is dedicated to pursuing and hiring a diverse workforce. We are committed to diversity in the broadest sense, including thought and perspective, age, ability, nationality, ethnicity, orientation, and gender. The skills, perspectives, ideas, and experiences of all of our team members contribute to the vitality and success of our purpose and values.

We truly care for our team members, and this is reflected through our offices, benefits, and great perks. Some of our favorites include:

Flexible paid time off
Affordable health, dental, and vision insurance options
Monthly fitness reimbursement
401(k) matching
New-Parent Paid Leave
1-month paid sabbatical every 5 years
Casual work environments

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Group brainstorming sessions
Open office floor plan
Diversity
Unconscious bias training
Diversity Employee Resource Groups
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Sabbatical
Paid Holidays
Perks & Discounts
Casual Dress
Company Outings
Stocked Kitchen
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Diversity Program
Promote from within
Online course subscriptions available

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