Do what you love. Love what you do.

At Workday, we help the world's largest organizations adapt to what's next by bringing finance, HR, and planning into a single enterprise cloud. We work hard, and we're serious about what we do. But we like to have fun, too. We put people first, celebrate diversity, drive innovation, and do good in the communities where we live and work.

About the Team
Do what you love. Love what you do.

At Workday, we help the world's largest organizations adapt to what's next by bringing finance, HR, and planning into a single enterprise cloud. We work hard, and we're serious about what we do. But we like to have fun, too! We put people first, celebrate diversity, drive innovation, and do good in the communities where we live and work.

About the Role

In this newly created Senior Associate Customer Success Analyst in the Field Services Organization, you will be a vital team member supporting the Workday Customer Success Management and Business Development Management teams, while working directly with Workday's customers and internal teams. We are seeking self-starters that enjoy working with customers and are interested in a start in Customer Success and/or Services Sales.

This position is located in Atlanta, GA.

About You

Responsibilities include but not limited to:

• Case management for inbound requests from our Customers or from our Customer Success organization (on behalf of our Customers).
• Research and respond to customers questions about Workday resources, products, and processes.
• Execute programs that engage our customers at key points in the Customer life cycle to drive product adoption, value realization, and delight Workday's customers
• Assist in maintaining customer data (their roadmap, contacts, and business events) to ensure targeted outreach.
• Analyzing customer data to support the execution of programs.
• Maintaining and curating customer facing content inline with product and services updates.
• Delivering content to customers in 1:1, 1:Few, or 1:Many formats.
• Participate in customer facing meetings, with focus on triaging problems and identifying roadmap and professional services opportunities.
• Coordinating cross functional teams for both program execution and customer needs.

Basic Qualifications

• 2-3 years of substantial experience and/or 4 year degree with relevant college internships.
• Excellent verbal and written communication skills, including making pitches to audiences via web conferencing
• Proven track record to thrive and excel in a lean, fast-paced, multifaceted environment.
• Proficiency with the Google Suite (Slides, Sheets, Docs, and Forms) and/or Microsoft Office Suite.
• Technically adept, self-motivated, and driven by result

Other Qualifications

• Experience working within a Professional Services or Customer Success organization
• Experience developing or supporting customer programs at scale
• Experience working with Human Capital Management, Analytics or Financial software applications
• Experience working with Salesforce.com, Gainsight, or Zimit software applications is a plus
• Workday is proud to be an equal opportunity workplace.

#LI-RL1

Pursuant to applicable Fair Chance law, Workday will consider for employment qualified applicants with arrest and conviction records.

Workday is an Equal Opportunity Employer including individuals with disabilities and protected veterans.

Are you being referred to one of our roles? If so, ask your connection at Workday about our Employee Referral process!