Jobs at Workday

Deploy, configure, debug, and optimize AI agents and integrations in enterprise customer environments. Lead technical discovery, solution architecture, workflow integrations, and live data troubleshooting. Capture customer feedback and convert recurring deployment challenges into scalable product capabilities. Collaborate with Product, Engineering, Services, and account teams throughout six-month deployment cycles, while supporting customer success and product roadmap improvements.

Deploy, configure, debug, and optimize AI agents and integrations in enterprise customer environments. Lead technical discovery, translate business needs into configurations and integration specifications, troubleshoot live data and workflows, and convert recurring deployment challenges into scalable product capabilities. Collaborate with Product, Engineering, Services, and customer stakeholders throughout six-month engagements, while providing field feedback that shapes product roadmaps and engineering priorities.

Manage relationships with existing large enterprise customers in Germany, driving add-on, cross-sell, and renewal sales of Workday solutions. Responsibilities include account planning, complex deal management, strategic customer engagement, C-level negotiations, and coordination with pre-sales, marketing, technical, value, bid-management, and sales-support teams. The role focuses on consultative selling of SaaS, ERP, HCM, financial, planning, analytics, and AI solutions.

Leads Workday integration workstreams for higher education and nonprofit implementations. Responsibilities include discovering customer requirements, designing and deploying complex integrations, managing delivery timelines, supporting testing, conducting knowledge transfer, and contributing to process improvements. The role requires deep Workday integration expertise, public-sector domain experience, technical implementation leadership, and familiarity with Workday Studio and Orchestrate.

Leads Workday integration workstreams for state and local government implementations. Responsibilities include discovering customer requirements, designing and developing complex integrations, managing delivery timelines, supporting testing, conducting knowledge transfer, and driving process improvements. The role requires strong Workday integration expertise, public-sector domain experience, technical leadership, solution design, and customer-facing consulting skills, with travel up to 25%.

Supports federal HCM and payroll presales engagements by conducting discovery sessions, presentations, workshops, demonstrations, RFP responses, and solution consultations. Configures Workday demonstrations, explains product value to prospects and customers, supports sales strategy, and collaborates with consulting, partners, product, marketing, and technical teams. Requires deep Workday HCM expertise, ERP presales or implementation experience, and frequent customer travel.

Manage strategic enterprise customer relationships, align Workday solutions with business objectives, drive adoption and measurable value, and guide customers through AI innovation. The role coordinates Sales, Services, and Product teams; builds executive relationships; resolves complex issues; manages escalations; and supports retention, expansion, and long-term ROI. Travel up to 30% is required, with at least half of work time spent in the office or with customers, prospects, or partners.

Provides technical customer support for Workday Adaptive Planning and AI agent workflows. Troubleshoots financial data, reporting, integrations, software bugs, performance issues, and cloud workflows using SQL, logs, scripts, and monitoring tools. Reviews AI interactions for errors and improves prompts or system logic. Manages P1 incidents, customer escalations, support queues, and SLA commitments while collaborating with engineering, product, and leadership teams. The role requires Tuesday-Saturday coverage, hybrid office attendance in Heredia, Costa Rica, and on-call participation.

Manage existing medium-enterprise customer accounts, drive add-on and renewal sales, develop account strategies, negotiate with C-suite executives, and coordinate internal teams to close Workday solution opportunities. The role focuses on consultative SaaS sales, upselling, relationship development, strategic account planning, and managing complex deals exceeding six months and $300,000.

Own the enterprise DataOps and Governance technology product backlog, prioritizing features, writing user stories and acceptance criteria, and guiding Agile/Scrum delivery. Partner with data governance, architecture, engineering, and business stakeholders to align roadmaps, validate completed work, monitor product metrics, and improve data products. The role requires strong cross-functional influence, enterprise data experience, and expertise with Agile management tools.

Lead Workday’s public-sector cybersecurity governance, risk, and compliance programs, including FedRAMP certification, continuous monitoring, audit readiness, and customer interactions. Prioritize technical changes, guide engineering system design, document controls, advise stakeholders on federal security requirements, and manage audit lifecycles. The role requires expertise in NIST, federal regulations, SaaS cloud systems, FIPS encryption, access controls, vulnerability management, and cross-functional program leadership.

Provide 24/7 operational support for large-scale MySQL and open-source database environments across cloud and production systems. Participate in on-call rotations, automate reliability and scalability improvements, deploy and evaluate production technologies, and architect database services. Support high-availability workloads, containerized environments, CI/CD pipelines, infrastructure-as-code, replication, clustering, backup and recovery, and capacity management across AWS, GCP, and private cloud platforms.

Leads technical implementations and complex integration workstreams for Workday VNDLY, connecting it with Workday and external applications. Gathers requirements, designs and implements customer solutions, ensures data synchronization, leads presentations, troubleshoots issues, and manages integration projects from planning through execution while collaborating with technical and business stakeholders.

Provides technical customer support for Workday’s enterprise SaaS and AI/ML platforms. Responsibilities include incident triage, SLA-driven queue management, root-cause analysis, log and metric review, SQL queries, API inspection, cloud workflow troubleshooting, and AI response quality evaluation. The role communicates with customers, escalates critical incidents, identifies recurring issues, and partners with engineering and data science teams to improve platform reliability and autonomous AI agent workflows.

Lead complex enterprise deployments of Workday AI agents and integrations. Architect, configure, debug, and optimize solutions in live customer environments; translate business needs into product configurations and integration specifications; convert recurring field issues into scalable product capabilities; advise customer executives and internal stakeholders; lead strategic engagements; and mentor other forward deployed engineers.

Implement and configure Workday product solutions to meet client business requirements. Manage SaaS implementation projects, conduct discovery, understand HR processes, configure and test solutions, develop recommendations, and support successful client delivery. The role requires expertise in HR technology, strong communication and problem-solving skills, attention to detail, and up to 25% travel for client engagements.

Leads customer success for a portfolio of Workday Success Plans customers, overseeing deployments, adoption, renewals, executive relationships, and revenue growth. Partners with Sales and Services teams to position additional offerings, resolve customer concerns, coordinate matrixed resources, manage steering committees, and drive customer self-sufficiency. Success is measured through satisfaction, revenue retention, growth, and internal practice development.

Leads Workday’s State and Local Government industry strategy by analyzing product-market fit, advising strategic customers, guiding product roadmaps, driving AI adoption, developing business cases, identifying partner and acquisition opportunities, and supporting sales pursuits. Translates public-sector needs into product requirements, innovation opportunities, and go-to-market strategies while influencing executive stakeholders and product teams.

Own the change enablement strategy for a large-scale GTM transformation spanning CRM, quote-to-cash, and related systems. Develop readiness plans, persona-based campaigns, communications, training, AI adoption approaches, and success stories for Sales, Customer Success, Marketing, and RevOps audiences. Advise senior stakeholders, translate complex systems changes into actionable enablement, and track adoption and business-outcome metrics. Operate autonomously on ambiguous, high-visibility initiatives while partnering with transformation, product, engineering, and communications teams.

Monitor security events 24x7, triage alerts, investigate incidents, analyze Splunk and other SIEM alerts, assess impact, identify false positives, document findings, and escalate threats as needed. Follow established playbooks while developing cybersecurity investigation and incident response expertise. The role supports U.S. federal contracts and may require on-site work in the DMV area and eligibility for a TS/SCI with CI Poly clearance.