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Job Category
Finance and Operations

Job Details

As an Enterprise Sales Operations Specialist, you are required to provide superior internal knowledge and guidance for a region of Account Executives including but not limited to deal structure questions, order processing, compensation calculations, and ensuring orders are in compliance to revenue & company policy. This role requires an individual who is able to work in a team environment, be self-motivated, extremely detail-oriented with demonstrated problem solving and decision making skills.

Responsibilities:

• Provide superior internal assistance and guidance for a region of Sales Reps including but not limit to deal structure questions, order processing and ensuring orders are in compliance to revenue & company policy.
• Work with Sales, Revenue Recognition and Legal on contract issues and provide suggestions and assistance for contract negotiation in order to ensure proper revenue recognition.
• Ensure compliance with all company policies as well as SOX (Sarbanes Oxley) compliance.
• Train Sales and in particular less experienced Account Executives and facilitate cross-training among the team.
• Contributes ideas and innovations to improve upon existing systems, work processes and procedures.
• Create and update internal departmental Policies.
• Participate in projects involving technical and financial concepts providing recommendations.
• Review submitted contract and order forms for completeness, accuracy, and conformance to Salesforce.com Sales Order Acceptance policy.
• Process contracts and orders and ensure all documentation is in compliance with revenue and company policy.
• Create and Modify quotes as required.
• Works with Sales and Collections to assist resolution to customer billing investigations and disputes.
• Challenging legacy policies and procedures that complicate quote, order, invoice, credit, commissions, and revenue processing, understanding the flexibility for change, and formulating creative solutions or workarounds based on that analysis.
• Audit monthly on large transactions to ensure Revenue Recognition compliant.
• Share best practices with team members to enhance the quality and efficiency of business process and contribute to the knowledge base.
• Establish strong relationships with Sales, Renewals, Customer Support Managers, Collections, Adjustments, Compensation, Rev Rec., Legal, and other internal resources as appropriate.

Required Skills/Experience:

• Bachelors degree or equivalent combination of education and experience.
• 3+ years customer order management, or sales support experience in the IT industry.
• Contract structuring and Commission Calculation experience.

Desired Skills/Experience:

• Demonstrated participation in process improvement initiatives and/or project management experience.
• Excellent interpersonal skills; ability to articulate verbally and written, willingness to appropriately debate difficult issues; ability to think quickly.
• Ability to excel in a fast growing/fast paced environment delivering accuracy while managing to deadlines where adaptability is imperative.
• Ability to understand broader business and financial issues, juggle multiple projects and tasks, and to work with deadlines and in a fast paced environment.
• Extreme attention to detail.
• Thrives in a team environment.
• Able to use Microsoft suite of tools effectively.
• Salesforce experience a plus.
• Demonstrated initiative.
• Ability to work independently.

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