Description - External

Position Purpose

The Sales Development Representative is responsible for generating quality new business pipeline for the sales force through a combination of inbound & outbound efforts. They also may serve as the main point of contact to build relationships with incoming calls and web inquiries.

Key Responsibilities

• Build rapport with contacts by offering resources (webinar invitations, white papers, relevant blog articles, etc.) and understanding where the prospect is in the buying process
• Transform Marketing leads to sales opportunities that meet a minimum qualification criterion (BANT), by educating and challenging prospective buyers
• Partner with field sales representatives on targeting account planning and competitive strategies
• Engage in outbound prospecting including cold calling and leveraging intent data to generate interest
• Assist in live inbound chats and phone calls and follow-up via phone and email on leads from web, events, email campaigns, etc.; ask for referrals
• Follow best practices for maintaining Salesforce.com database accuracy and completeness by updating records regularly
• Expand on key buying personas and units in target companies (via internal and external subscription databases, LinkedIn, etc.)
• Engage with social media channels to effectively build relationships and interact with prospects and customers.

Required Qualifications

• Equivalent experience (2+ years)
• Excellent written and verbal communication skills
• Displays a sense of curiosity and problem solving in uncovering prospect/customer needs
• Demonstrated ability to actively listen
• Comfortable reaching out to new contacts via phone and/or other channels and building rapport
• Ability to constantly prioritize work with strong time management skills
• Resourceful and ability to adapt quickly to a changing environment
• Ability to work independently and as part of a team
• Driven to exceed defined individual and team targets and quotas
• Comfortable with remote and distributed teams, as well as flexible work arrangements

Additional Requirements:

• Salesforce and Lead Management platforms (Outreach, Salesloft) experience is a plus
• Business-related application skills (e.g., Outlook, Word, Excel, PowerPoint)
• Savvy with social selling, blogging, video, as well as all digital collaboration tools is a plus

Benefits

• Medical, Dental, and Vision Insurance
• Paid Parental Leave
• Telehealth coverage
• Flexible work schedules and work from home opportunities
• Development and career growth opportunities
• Open Time Off
• 401(k) matching program
• Adoption Assistance
• Infertility treatments

See more Genesys benefits information at https://mygenesysbenefits.com/