Sales Development Representative, DX at Genesys

| Indianapolis, IN
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Description - External

Position Purpose

The Sales Development Representative is responsible for generating quality new business pipeline for the sales force through a combination of inbound & outbound efforts. They also may serve as the main point of contact to build relationships with incoming calls and web inquiries.

Key Responsibilities
  • Build rapport with contacts by offering resources (webinar invitations, white papers, relevant blog articles, etc.) and understanding where the prospect is in the buying process
  • Transform Marketing leads to sales opportunities that meet a minimum qualification criterion (BANT), by educating and challenging prospective buyers
  • Partner with field sales representatives on targeting account planning and competitive strategies
  • Engage in outbound prospecting including cold calling and leveraging intent data to generate interest
  • Assist in live inbound chats and phone calls and follow-up via phone and email on leads from web, events, email campaigns, etc.; ask for referrals
  • Follow best practices for maintaining database accuracy and completeness by updating records regularly
  • Expand on key buying personas and units in target companies (via internal and external subscription databases, LinkedIn, etc.)
  • Engage with social media channels to effectively build relationships and interact with prospects and customers.

Required Qualifications
  • Equivalent experience (2+ years)
  • Excellent written and verbal communication skills
  • Displays a sense of curiosity and problem solving in uncovering prospect/customer needs
  • Demonstrated ability to actively listen
  • Comfortable reaching out to new contacts via phone and/or other channels and building rapport
  • Ability to constantly prioritize work with strong time management skills
  • Resourceful and ability to adapt quickly to a changing environment
  • Ability to work independently and as part of a team
  • Driven to exceed defined individual and team targets and quotas
  • Comfortable with remote and distributed teams, as well as flexible work arrangements

Additional Requirements:
  • Salesforce and Lead Management platforms (Outreach, Salesloft) experience is a plus
  • Business-related application skills (e.g., Outlook, Word, Excel, PowerPoint)
  • Savvy with social selling, blogging, video, as well as all digital collaboration tools is a plus

  • Medical, Dental, and Vision Insurance
  • Paid Parental Leave
  • Telehealth coverage
  • Flexible work schedules and work from home opportunities
  • Development and career growth opportunities
  • Open Time Off
  • 401(k) matching program
  • Adoption Assistance
  • Infertility treatments

See more Genesys benefits information at
More Information on Genesys
Genesys operates in the Artificial Intelligence industry. The company is located in Daly City, CA, Indianapolis, IN and Durham, NC. Genesys was founded in 1990. It has 6774 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Disability Insurance, Dental Benefits, Vision Benefits, Health Insurance Benefits and Life Insurance. To see all 93 open jobs at Genesys, click here.
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