Jobs at Genesys

Lead delivery and support of Genesys Cloud solutions for customers (primarily LATAM). Responsible for technical implementation from pre-sales scoping through build, integration, testing, training, go-live and post-go-live support. Acts as technical lead, troubleshoots complex issues, ensures PS standards, provides training and documentation, and collaborates with project managers and QA. Requires Spanish bilingual proficiency and maintains billable utilization targets.

Manage global expense management regarding payments, helpdesk support, and corporate cards. Drive improvements and lead a team while ensuring compliance and operational excellence.

Lead global digital localization strategy and operations: manage end-to-end translation workflows, vendor relationships, localization technologies (TMS/CMS/DAM), quality assurance, reporting, and cross-functional collaboration to scale culturally relevant multilingual experiences across websites, campaigns, emails, assets, and other digital touchpoints.

Lead strategic, high-touch customer success for enterprise SaaS accounts: build success plans, drive adoption, retention and expansion, run executive reviews, coordinate cross-functional teams, and translate technical solutions into business outcomes.

Design, build, and tune NLU models and agentic virtual agents on Genesys Cloud. Create and iterate prompts and evaluation frameworks, analyze conversation logs to identify failures, and implement data-driven improvements. Work with customers to gather requirements, present findings, and optimize production performance of LLM-driven interactions.

Serve as primary advisor for a portfolio of strategic enterprise accounts: drive adoption, retention and value realization through cross-functional orchestration, success plans, Quarterly Business Reviews, executive presentations, customer health monitoring, and proactive issue resolution.

Lead technical architect for complex Genesys Cloud engagements: design, configure, integrate and deploy AI-powered contact centre solutions. Collaborate with project managers, mentor teams, resolve engagement issues, recommend process improvements, and support knowledge sharing. Requires German and English fluency and ~25% travel.

Lead a portfolio of enterprise strategic accounts as primary customer contact. Drive adoption, retention, and advocacy through cross-functional coordination, executive reviews, success plans, health metric monitoring, and stakeholder management to deliver business value.

Design and execute UX solutions for digital channels (chat, messaging, email, social), collaborate with product and engineering, participate in discovery, communicate design rationale, and apply UX research to align user needs with product strategy.

Lead ANZ new-business sales for Genesys: build and execute go-to-market strategy, manage Account Executives, hit multimillion-dollar revenue targets, develop C-level relationships, recruit and coach top talent, align cross-functional teams, and represent Genesys in the CX and SaaS markets.

The Senior Manager of Technical Account Management leads a global team, ensuring effective execution of services, driving innovation, managing resources, and supporting continuous improvement for customer success.

As a Principal Software Engineer, you'll design backend platforms for AI products, set technical strategies, enhance APIs, and ensure operational excellence while leading multiple teams.

Drive pipeline growth through inbound and outbound prospecting, qualify leads, collaborate with Account Executives, manage CRM data, use intent and account intelligence for personalized outreach, nurture prospects with content, and iterate on outreach performance to convert leads into sales opportunities.

The Sr. Account Executive, Commercial drives new business growth and manages customer relationships across commercial accounts, focusing on consultative selling and strategic account development.

The Business Development Director for EMEA will drive growth by generating pipeline, leading a team, collaborating with sales and marketing, and leveraging account-based engagement strategies.

Lead global SEO and Generative Engine Optimization strategy to increase organic visibility and AI search discoverability. Plan and execute technical SEO, content optimization, keyword and entity research, site architecture and crawlability improvements, and measurement frameworks across enterprise platforms. Partner with cross-functional teams, mentor others, and build executive reporting to drive web engagement, AI search readiness, and business pipeline growth.

The Customer Success Manager, Director at Genesys leads enterprise customer relationships, drives business outcomes, and champions customer success initiatives while collaborating cross-functionally to achieve key growth and retention objectives.

Support pre-sales for Genesys solutions across LATAM: respond to RFx, deliver technical presentations, design solution architecture and integrations, perform ROI/TCO analysis, enable partners, and advise during contracting.

Manage end-to-end customer payment disputes, case management, and purchase order resolution within ESR to accelerate cash collection, reduce aged receivables, and improve working capital. Collaborate with Collections, Billing, Sales, and Operations, document investigations, monitor dispute aging, identify recurring issues, and recommend process improvements to enhance invoice acceptance and cash flow.

Lead delivery of large, complex contact-centre and cloud projects (services $50k–$3M+). Manage schedule, scope, budget, risks, resources, client expectations, profitability, and stakeholder relationships to ensure on-time, on-budget results and customer satisfaction.