Jobs at Genesys

Lead strategic engagements to accelerate sales and adoption of Genesys AI and Experience Orchestration. Translate business goals into AI use cases, run customer workshops, support deal strategy and enablement, build territory/account plans, provide subject matter expertise for positioning, pricing, proposals, and collaborate across sales, product, marketing, and services to drive pilots and measurable outcomes.

The Senior Solution Consultant designs technical solutions for customers, collaborates with teams during the pre-sales process, and showcases Genesys solutions. Responsibilities also include creating customized demos and documenting solution proposals.

Lead the design and delivery of Agentic AI solutions to enhance customer experience and operational efficiency, focusing on enterprise-wide AI transformation.

Lead product strategy for foundational capabilities of Genesys Cloud, enhancing security, scalability, automation, and user experience for enterprises. Drive platform evolution from reactive to AI-assisted management by collaborating with cross-functional teams and engaging with customers.

The Senior Account Executive, Enterprise is responsible for driving sales of enterprise software solutions, building strategic relationships, and executing marketing plans to achieve revenue goals. This role requires deep customer understanding, effective communication of the company's vision, and a proven track record in leading complex sales cycles.

The HR Apprentice will support HR functions including onboarding, administration, employee communication, and event organization while learning about the employee lifecycle and HR tasks.

The Solutions Consultant engages with customers to understand their needs, leads RFPs, delivers presentations, manages projects, and drives innovation in customer experience solutions using Genesys Cloud.

The Senior Account Executive is responsible for driving revenue growth through new business acquisition and relationship building within enterprise accounts. This includes managing the sales pipeline, strategy development, and utilizing consultative sales techniques to meet customer needs.

As a Business Development Representative, you'll drive pipeline growth in Enterprise West through outbound prospecting and account engagement, focusing on new acquisitions and customer expansion while collaborating with senior stakeholders and Account Executives.

This role involves supporting field and digital marketing initiatives, coordinating with sales, analyzing campaign performance, and leveraging AI tools for marketing strategies.

Manage key projects and customer deliverables, ensuring profitability, client satisfaction, and project team coordination. Implement change management and maintain quality relationships with clients.

The Principal Solution Consultant drives AI-powered experience orchestration adoption by partnering with large organizations, helping them evaluate, design, and implement solutions for improved customer and employee outcomes.

The Customer Success Director manages relationships with global customers, ensuring product adoption and demonstrating value, while mentoring other managers and collaborating across teams for customer satisfaction and revenue growth.

The Senior Solution Consultant aids Japan organizations in enhancing customer experiences through AI. Responsibilities include engaging stakeholders, conducting discovery workshops, and supporting complex sales cycles.

The Principal of Go-To-Market Product Marketing for APAC is responsible for shaping product marketing strategies, aligning messaging, and driving execution in the region to support customer experiences and sales goals.

The Senior Solution Consultant collaborates with Sales, providing expertise in Genesys solutions to enhance customer experience through a consultative approach.

The Sr. Manager of Sales Operations will oversee GTM strategy, territory planning, data governance, and operational execution to drive sales productivity across EMEA.

The Revenue Manager handles technical accounting for a SaaS business, ensuring compliance with ASC 606 and US GAAP, coordinating with teams on deals and audits, and enhancing revenue processes through AI integration.

The AI and Experience Orchestration Director at Genesys oversees AI-powered customer experience initiatives, partners with core account teams, and drives strategic growth in AI solutions.

The Partner Experience Manager ensures partner delivery success with GSIs, focusing on designing and governing customer engagements, building delivery models, and enhancing partner trust. This involves leading top pursuits and alignment across teams.