Jobs at Genesys

Build and maintain Python/TypeScript backend microservices that support CI/CD pipelines, cloud infrastructure (AWS/Azure), and scalable distributed systems; optimize reliability, mentor teammates, and collaborate across functions.

Lead strategy and execution for AI-powered asynchronous engagement across messaging, email, and proactive/predictive journeys. Define vision, measurable outcomes, and portfolio priorities; partner with AI, engineering, and go-to-market teams; engage customers; build and coach a product organization to operationalize AI at enterprise scale and deliver measurable automation and CX improvements.

The Senior Customer Success Manager enables enterprise customers to transform their customer experience using Genesys Cloud, guiding them through onboarding and value realization while managing relationships and identifying growth opportunities.

Lead the Sales Transformation team focusing on AI strategy, workflow management, CRM migration, and sales technology optimization. Drive change management and stakeholder engagement while ensuring effective team leadership across multiple initiatives.

The role involves managing IT projects in the telecommunications and contact center sectors, ensuring project success through client relationship management, resource allocation, and financial oversight while driving business development and managing expectations.

The Senior Operations Reliability Engineer will manage operational reliability and health of enterprise platforms, improve automation workflows, conduct incident management, and mentor junior engineers while ensuring compliance and governance for SaaS tools.

Lead the design and delivery of Agentic AI solutions to enhance customer experience and operational efficiency, focusing on enterprise-wide AI transformation.

Lead product vision and execution for CX, agent experience and engagement. Define a unified UX framework for Genesys Cloud, coordinate cross-functional teams, drive roadmap prioritization, customer adoption, ROI analysis, and manage global product teams to deliver AI-driven workspace experiences.

Lead expansion sales across Genesys' UK & Ireland install base, manage and coach Account Executives, drive AI adoption and upsell within existing enterprise accounts, own pipeline, forecasting and MEDDPICC discipline, negotiate multi-year deals, and act as executive sponsor to grow customer lifetime value.

Lead enterprise key account sales for Automotive and Travel/Logistics verticals. Manage 5-10 strategic accounts, develop pipeline, run complex consultative sales cycles, use MEDDPICC-based account planning, coordinate cross-functional teams for post-sale handoff, and drive revenue to meet annual quota while frequently traveling.

Lead large, complex Professional Services engagements across EMEA, managing schedule, scope, budget, risks, resources and profitability. Drive customer relationships, ensure on-time/on-budget delivery, implement change management, liaise with Sales/Pre-Sales/Support, and generate incremental revenue while delivering value realization from Genesys solutions.

Support LATAM recruiting across the full lifecycle: source and engage candidates using AI tools, build pipelines for sales and technical roles, maintain Workday ATS accuracy, partner with hiring teams, manage scheduling and employer branding, and contribute to recruitment process improvements.

Generate pipeline and qualify leads across Spain and Portugal by outbound prospecting, engaging senior stakeholders, and partnering with Strategic Account Executives to convert leads into sales opportunities. Track activity and pipeline in Salesforce, meet KPIs for meetings and conversions, and articulate Genesys Cloud CX value to enterprise customers.

Drive new business and revenue across an assigned mid-market territory in the Netherlands. Build and execute territory and account plans, generate and manage pipeline, lead consultative sales cycles, engage executive stakeholders, negotiate contracts, forecast via CRM, and collaborate with cross-functional teams to meet or exceed sales targets.

Design and lead scalable AI architectures for enterprise customer experience solutions. Translate AI capabilities into measurable business outcomes, build reusable frameworks and prototypes, align product and engineering, drive adoption, and establish lifecycle best practices including deployment, monitoring, governance, and optimization.

Lead and develop a regional BDR team to generate and accelerate enterprise pipeline across the West region. Own pipeline strategy, coaching, enablement, forecasting, and conversion improvements. Partner with Sales and Marketing on account-based and regional GTM, implement data-driven prospecting using CRM and sales engagement tools, and build repeatable playbooks and talent pipelines into sales and technical roles.

The Account Executive drives new business acquisition and manages existing customer relationships by aligning their needs with Genesys solutions, ensuring satisfaction and retention through effective engagement and strategic growth initiatives.

Drive new business growth in Mexico by outbound prospecting and qualifying inbound leads for Genesys Cloud and AI-powered solutions. Build pipeline, engage decision-makers, coordinate with Account Executives and cross-functional teams, maintain Salesforce data, and deliver against meeting and pipeline targets.

Partner with strategic enterprise customers to drive adoption and optimization of Genesys Cloud CX. Provide technical guidance, deliver assessments and roadmaps, manage customer plans, identify risks and opportunities, and act as trusted advisor to achieve measurable business outcomes while feeding product insights back to Genesys.

Manage complex customer orders, billing, invoices and credit memos across the Quote-to-Cash lifecycle. Ensure accuracy, SOX compliance, and timely month/quarter/year-end processing. Resolve escalations, document transactions, identify process improvements, mentor analysts, and use enterprise platforms and AI-enabled tools to improve order management efficiency and customer experience.