Jobs at Genesys

The Business Development Representative will drive new business growth through strategic outbound prospecting, account engagement, and pipeline creation within enterprise accounts, collaborating closely with Account Executives and utilizing tools for effective outreach.

The Partner Sales Manager will manage and grow indirect channel partnerships, focusing on generating partner opportunities and training partners to meet revenue goals.

The Senior Account Executive manages enterprise accounts to drive revenue growth, maintain executive relationships, and lead sales strategies for large organizations.

The Principal ServiceNow Engineer leads complex ServiceNow solutions' design and implementation, ensuring scalability and performance while mentoring junior engineers and enhancing best practices.

The Account Executive will drive Greenfield opportunities, manage pipelines, conduct outreach, and collaborate with cross-functional teams to capture new business.

Design the future-state HR operating model using AI, architect workflows integrating multiple platforms, and advise HR leaders on automation and AI enablement.

As the Director of Workforce Capability, you will strategize and execute talent development initiatives integrating learning technology and AI to enhance workforce engagement and capability. You'll lead the management of learning platforms, assess vendor partnerships, and align learning strategies with business needs while tracking success metrics to ensure impactful workforce readiness.

The role involves designing, developing, and maintaining performance engineering solutions, focusing on quality, scalability, and reliability in a cloud-based environment.

The Software Architect will design and evolve distributed search systems, ensuring performance and reliability while influencing architecture and collaborating with cross-functional teams.

The AI Solution Architect at Genesys connects AI product management with sales teams, drives growth by engaging in sales cycles, demos AI capabilities, and influences C-level decision-makers with technical leadership and customer-focused solutions.

As an Account Executive, you will manage SMB sales pipelines, ensuring accurate CRM data, drive deal progression, and collaborate with partners to optimize sales processes and close opportunities.

Provide operational support for billing platforms, troubleshoot and resolve issues in integrated billing ecosystems, and collaborate with teams to ensure system integrity.

Manage SOX compliance, oversee internal controls over financial reporting, coordinate testing and documentation, track deficiencies, and support external audits.

The Sr. Application Developer will design and implement integrations across systems using AWS services, support technical troubleshooting, oversee performance monitoring, and document processes. Collaboration with stakeholders and adherence to Agile practices are also key responsibilities.

The role involves designing, developing, and maintaining scalable backend services, participating in team code reviews, mentoring team members, and improving production systems without downtime.

The Account Director is responsible for driving revenue growth in the commercial segment, managing complex sales cycles, developing strategic plans, and building executive relationships to enhance customer experience using Genesys Cloud solutions.

Manage strategic customer accounts, ensuring value realization through effective collaboration and execution of customer success plans. Drive metrics such as customer satisfaction and product adoption.

As a Lead Test Engineer, you will design test strategies, implement automation, evaluate user experience, and ensure overall feature quality while collaborating with cross-functional teams.

The Senior Customer Success Manager will build relationships with customers, drive AI adoption, and ensure successful onboarding and retention strategies to achieve business outcomes.

The Business Development Representative identifies sales opportunities through inbound and outbound prospecting, nurtures leads, and collaborates with sales account executives to achieve revenue growth.