Jobs at Genesys

Support and evolve Genesys’s Talent and Learning technology ecosystem by connecting employee, skills, learning, career, and enablement data across platforms. Translate business needs into requirements, workflows, user stories, and technology enhancements; improve taxonomies, metadata, data quality, integrations, and employee experiences. Coordinate cross-functional pilots involving personalized learning, skills-gap identification, career recommendations, and responsible AI while supporting testing, documentation, governance, communications, and change enablement.

Process and validate customer and partner orders, invoices and credit memos using Salesforce, Zuora and Workday. Coordinate with cross-functional teams to resolve billing inquiries, maintain documentation, ensure SOX compliance, meet month/quarter/year-end deadlines, and propose process improvements to support accurate billing and revenue recognition.

Leads cross-functional technology programs across Cloud Service Availability, coordinating roadmaps, milestones, dependencies, risks, reporting, and stakeholder alignment. Supports AI and automation initiatives that improve engineering productivity, incident management, service reliability, and operational efficiency. Maintains Jira processes, dashboards, documentation, and program governance while driving organizational readiness, adoption, and continuous improvement across engineering and technical teams.

Manages technical revenue accounting for a SaaS business, evaluating complex transactions and contracts under ASC 606 and US GAAP. Responsibilities include preparing accounting memos, supporting audits and close activities, partnering with cross-functional teams, reviewing revenue analyses, coaching team members, and improving processes through AI, automation, and accounting system enhancements.

Drive outbound prospecting and pipeline creation across enterprise and mid-market accounts in the Hunter East territory. Research accounts, engage senior decision-makers, qualify inbound and marketing leads, and communicate Genesys Cloud and CX value propositions. Partner with Account Executives on account-based strategies, manage activity and pipeline data in Salesforce, and meet pipeline, meeting, and conversion KPIs using multichannel outreach and modern sales tools.

The Strategic Finance Manager will lead financial planning, budgeting, renewal forecasting, and customer retention analysis. They will translate customer and financial data into executive insights, identify risks and opportunities, develop renewal metric governance, and support resource allocation. The role partners with Finance, Renewal Management, Customer Success, Data Science, Operations, and go-to-market teams while applying AI and automation to improve forecasting, reporting, and analytical efficiency.

Reviews complex contracts and transactions to determine ASC 606 revenue recognition treatment. Prepares technical accounting assessments, memoranda, policies, and audit documentation; advises Deal Desk, Sales, Legal, Finance, and Revenue Operations; evaluates new products and pricing models; supports process improvements, system changes, training, compliance, and external audits.

Reviews complex contracts and non-standard transactions to determine ASC 606 revenue recognition treatment. Prepares technical accounting assessments, supports revenue policies and controls, advises Deal Desk, Sales, Legal, and Finance, and assists with audits, system changes, product launches, and process improvements. Communicates complex accounting conclusions as practical business guidance while managing multiple priorities.

Leads, hires, coaches, and develops a backend engineering team building and operating scalable AI-related services. Owns delivery planning, cross-team dependencies, technical direction, production reliability, observability, incident response, SLOs, testing, security, and continuous delivery. Partners with Product, Architecture, SRE, and engineering teams on distributed systems, APIs, event-driven architecture, cloud platforms, and data services.

Own and expand a portfolio of enterprise Genesys customers across Sweden. Develop multi-year account plans, identify whitespace, lead upsell and cross-sell opportunities, and manage complex commercial cycles. Build executive relationships, position AI-powered customer experience solutions, create value-based business cases, and drive customers from AI pilots to production. Partner with Customer Success, Presales, Professional Services, Product, Marketing, and partners to improve adoption, retention, renewals, and expansion revenue.

Owns strategic Professional Services sales opportunities across implementation, consulting, and managed services. Develops pipeline, leads complex pursuits, builds executive customer relationships, presents proposals, shapes commercial strategy, negotiates engagements, and drives services bookings. Partners with account executives, customer success, services leaders, and senior stakeholders to align customer priorities with Genesys solutions and support revenue growth.

Own Professional Services growth across strategic Canadian accounts by creating pipeline, leading complex services sales, shaping cloud and AI transformation opportunities, negotiating commercial structures, and expanding customer relationships. Partner with sales, customer success, solution consulting, and delivery teams to align services with customer outcomes, including migration, implementation, optimization, automation, analytics, and AI-powered customer experience transformation.

Leads the technical direction of an application security team while remaining hands-on with vulnerability triage, detection engineering, cloud security, exploitability assessment, and security automation. The role oversees SAST, SCA, DAST, secrets scanning, mobile and cloud security coverage; investigates high-risk application and cloud issues; coordinates bug bounty and penetration-testing workflows; and develops AI-assisted processes for triage and false-positive reduction. Requires strong expertise in web, API, AWS, multi-tenant SaaS, software supply chain, and application security leadership.

Build and operate MCP servers and clients, A2A communication components, and multi-step agentic workflows for enterprise production use. Own system reliability, latency, cost, observability, evaluation, security, and production debugging across distributed, non-deterministic agent systems. Collaborate on architecture and code reviews while developing safeguards against tool abuse and prompt injection.

Build and operate MCP infrastructure, A2A communication layers, and agentic workflow runtimes. Responsibilities include designing orchestration systems, agent discovery, delegation, state management, observability, evaluation tooling, security controls, and production reliability solutions. The role requires solving complex multi-agent failures, making infrastructure build-versus-buy decisions, and collaborating closely with engineers through design and code reviews.

Leads customer-facing cloud security engagements across APAC, explaining and defending Genesys Cloud’s security, privacy, compliance, and AI-security posture. Responsibilities include security assessments, technical evidence development, architecture reviews, vulnerability and application-security discussions, contractual negotiations, technical workshops, executive briefings, and industry representation. Partners with Sales, Engineering, Product Security, Architecture, Privacy, Compliance, and AI teams while advising enterprise customers, auditors, partners, and executives.

Lead enterprise sales strategy and revenue growth across Genesys’ US Central region. Recruit, coach, and manage a high-performing sales team; build enterprise client and partner relationships; identify market expansion opportunities; optimize sales processes, pipeline management, and forecasting; and collaborate cross-functionally to achieve aggressive targets.

Provide strategic and hands-on HR leadership for DACH and Benelux across employee relations, organizational development, performance management, compensation, engagement, diversity and inclusion, workforce planning, and change management. Partner with senior leaders in a matrixed software organization to implement HR strategies, support organizational transformation, ensure employment-law compliance, and deliver a strong employee experience.

Drive revenue growth in Turkey by acquiring new business, identifying customer needs, selling Genesys cloud and SaaS solutions, developing leads, closing complex consultative sales, and building trusted relationships with partners and enterprise customers. The role requires proven quota attainment, 5+ years of B2B SaaS or cloud sales experience, strong Turkish and English communication skills, and collaboration across regional sales teams.

Provide application support and maintenance for Salesforce Sales Cloud, Service Cloud, and CPQ. Configure and customize CRM systems, develop and test Apex-based enhancements, troubleshoot defects, support integrations, resolve user issues, and document IT processes while collaborating with developers and end users.