Search the 129 jobs at Genesys

The Staff Product Designer will lead the unification of shared components across enterprise systems by auditing existing UIs and collaborating with design teams. They will balance component design with traditional product design while championing user-centered principles and fostering collaboration across teams.

The Genesys AI Architect connects AI product management with customer-facing teams, leveraging deep AI technical knowledge to demonstrate product value, support sales activities, provide pre-sales technical guidance, and develop innovative use cases and prototypes.

The Senior Solution Consultant collaborates with Sales Account Executives to drive new business by consulting with customers to understand their needs and mapping those requirements to Genesys software solutions. This role involves managing sales opportunities, providing technical expertise, and demonstrating the value of Genesys solutions through effective communication and presentations.

The Senior Developer will be responsible for developing and optimizing data pipelines, building machine learning models, and collaborating with business stakeholders to gather requirements. The role requires expertise in AWS cloud services and proficiency in programming languages, with an emphasis on data engineering best practices.

As a senior VOIP Network Consultant, you will provide complex technical support for Genesys Cloud customers, focusing on troubleshooting network issues with VoIP solutions. Responsibilities include collaborating with customers to resolve technical cases, mentoring junior staff, and creating documentation for identified faults.

As a Staff Data Engineer at Genesys, you will design and maintain robust data pipelines, collaborate with architects and product owners, and provide technical leadership within the Data & Analytics team. Your role will also involve mentoring peers, enhancing data operations, and driving best practices to ensure data quality and performance.

As a Lead Software Engineer at Genesys, you will design, develop, and test features focusing on high scalability and reliability. Your responsibilities include maintaining existing code, conducting code reviews, and ensuring code delivery security. You will mentor junior engineers and stay updated with emerging technologies to optimize solutions.

As an Account Executive at Genesys, you will drive revenue growth through new customer acquisition and expansion within current accounts. You'll maintain strategic relationships, lead account planning, handle customer objections, and act as a trusted advisor to clients while collaborating with team members to achieve sales goals.

The Senior Data Engineer is responsible for designing, building, and maintaining data pipelines, optimizing data infrastructure, and developing ETL processes. This role requires collaboration with data architects, ensuring data compliance, and mentoring junior engineers, all while adhering to best practices.

The Senior Technical Account Manager ensures customer success by providing advanced technical expertise, managing complex accounts, and fostering strong relationships. This role includes advising on the Genesys platform, supporting customer care, managing operational reviews, advocating for customers, and monitoring trends for proactive recommendations.

As a Senior Solution Consultant, you will engage with customers to understand their needs and create business solution roadmaps. Your role involves running workshops, designing custom demos, and advising customers through the implementation process. You will leverage your technical expertise to solve complex problems and drive customer success while staying updated on Genesys products and industry best practices.

The Product Owner – Analytical Data is responsible for managing the lifecycle of analytical data products, ensuring high-quality, scalable solutions that drive data-driven decision-making within the organization. They will collaborate with stakeholders to translate requirements into actionable features, lead data initiatives for accessibility and governance, and monitor key performance indicators for success.

As a Senior Sales Operations Manager at Genesys, you will support the UKI sales team by optimizing sales strategies, enhancing productivity through CRM systems, and influencing senior leadership. Your role includes driving operational excellence, implementing sales processes, and collaborating with cross-functional teams to align resources and planning.

The Sr. Research Engineer will design and develop algorithms for speech recognition and natural language processing applications, train ML models, and collaborate with development teams to implement ML services. The role requires analytical and experimental work with extensive datasets.

The Senior Deal Desk Manager collaborates with EMEA Sales and regional teams on sales transactions, focusing on deal pricing, commercial structure, and contract terms. Key responsibilities include supporting commercial discussions, reviewing deal terms in Salesforce, managing contract negotiations, and developing statistical reports to enhance the Deal Desk's function.

The Senior Account Based Marketing Manager in Japan will lead and execute targeted marketing strategies to build relationships with high-value accounts, design personalized campaigns, and collaborate with sales teams to ensure alignment and measurable growth. Responsibilities include planning workshops and using marketing tools to track and analyze engagement success.

The Senior CX Advisory Consultant at Genesys engages with clients on CCaaS transformations, guiding implementation and organizational change for enhanced customer experiences. This role demands strong consulting skills, experience in analyzing business operations, and the ability to communicate effectively with stakeholders in CX, EX, Digital, and AI fields.

As a Partner Account Manager, you will manage relationships with Value Added Resellers (VARs) in France, developing go-to-market strategies and driving revenue through collaboration with internal teams. Responsibilities include building business plans, pipeline management, and co-selling initiatives, while ensuring effective communication and alignment on goals with VARs and stakeholders.

The Program Manager will coordinate multiple implementation projects within the Professional Services sector, managing cross-functional teams, balancing competing priorities, and maintaining program oversight. Responsibilities include orchestrating workstreams, managing dependencies, and overseeing project delivery to ensure alignment across various initiatives.

As an Associate Product Manager, you will shape digital messaging solutions by driving product development, managing the lifecycle, conducting market research, collaborating with teams, and enhancing user experience. Responsibilities include launching new features, monitoring product performance, and supporting sales teams with training and documentation.