Jobs at Genesys

Lead design and build of front-end and backend test automation solutions, deliver product epics end-to-end, perform code reviews, troubleshoot production issues, design secure scalable solutions, mentor engineers, estimate and decompose work, coordinate cross-team dependencies, and present technical demos.

Design, build, and optimize conversational AI systems and scalable pipelines. Implement and integrate AI models with APIs and microservices, write maintainable code and tests, optimize model inference and performance, and collaborate with researchers, engineers, and product teams to deploy production-grade LLM-based solutions.

The Senior Account Executive will drive enterprise customer acquisition in Germany, focusing on healthcare and life sciences. Responsibilities include executing a new logo acquisition strategy, managing sales cycles, and engaging with C-level stakeholders to influence buying decisions, ultimately closing high-value deals.

The Senior Revenue Accountant will support SaaS revenue recognition, ensuring compliance with ASC 606, validating data accuracy, preparing journal entries, and assisting in audits.

The Software Engineer will develop AI applications for customer experience using full-stack skills, handling features end-to-end, and collaborating with various stakeholders.

The role involves driving sales efforts, nurturing leads, collaborating with Account Executives, and achieving quarterly targets for revenue growth in the Japan market.

The Principal Agentic AI Solutions Architect will design and implement AI solutions for customers, lead workshops, and ensure compliance with security and privacy regulations while driving AI adoption.

Lead and scale the Genesys partner ecosystem in Central Europe and Benelux, focusing on pipeline, bookings, and strategic growth through VAR partners and Global System Integrators, while managing a team of Partner Sales Managers and driving AI-driven Experience Orchestration adoption.

Lead product strategy for Genesys Cloud Media Solutions, focusing on telephony and AI-driven voice platforms. Oversee cross-functional teams to enhance real-time communication capabilities, ensuring alignment with business goals and customer needs.

The Senior Solutions Consultant will partner with Sales and design AI-powered customer experience strategies, oversee technical selling motions, and support customer engagement through demos and workshops while utilizing expertise in cloud architecture and AI workflows.

The Senior Windows Systems Administrator will design, administer, and improve enterprise Windows Server environments in AWS and on-premises, managing core services like Active Directory and Microsoft Exchange, while automating tasks with PowerShell and supporting cloud operations.

The Senior Business Systems Analyst will enhance the ServiceNow platform, collaborate with stakeholders, and drive improvements in service delivery and reporting.

Develop and maintain cloud applications, implement features, support production inquiries, and explore innovative technologies within an agile team.

Serve as a senior Workforce Management (WFM/WEM) consultant driving strategy, discovery, financial value analysis, and delivery leadership. Lead executive workshops, design WFM roadmaps, quantify ROI, guide implementation and adoption, collaborate with product teams, and manage multiple engagements while ensuring sustainable operational outcomes.

Own the product direction and roadmap for enterprise callback capabilities within Genesys Cloud. Lead cross-functional initiatives to deliver scalable, reliable callback and virtual hold experiences, partner with engineering and commercial teams, analyze usage and operational metrics, and coordinate packaging, billing, and go-to-market readiness to improve customer experience and platform adoption.

Generate pipeline across Sweden via inbound lead follow-up and outbound prospecting. Qualify leads, engage enterprise and mid-market accounts, book meetings, and support Account Executives. Collaborate with Marketing, Customer Success, Alliances, and Channel teams, communicate value of Genesys Cloud CX solutions, and maintain accurate pipeline and activity records in Salesforce to meet KPIs.

The Senior Business Operations Manager will analyze data to provide insights, support strategic initiatives, and partner with leadership across Genesys Cloud's operations.

The manager will lead a team of Solution Consultants, driving sales strategy, ensuring technical excellence, and supporting customer engagement efforts within SaaS and AI domains.

The Strategic Global Alliances Director at Genesys is responsible for managing partnerships with GSIs and tech ecosystems like AWS, Salesforce, and ServiceNow to drive business growth. This role involves strategy planning, sales enablement, pipeline generation, and stakeholder management, with significant travel required.

The Product Marketing Manager at Genesys will drive go-to-market strategy, collaborate across teams, and translate complex data into valuable propositions to enhance customer experiences.