Search the 73 jobs at Genesys

The Sr. PS Consultant in Custom Application Support will troubleshoot and resolve customer application issues, act as a liaison, create knowledge articles, monitor cloud applications, and interface with subject matter experts. They must handle unresolved issues and communicate effectively with stakeholders.

The Senior Account Executive is responsible for achieving annual sales targets by converting opportunities into business and expanding the company's presence within existing accounts. This includes developing account strategies, communicating Genesys' capabilities to clients, leading teams to ensure customer satisfaction, and establishing valuable client solutions with supporting ROI models.

The Customer Success Manager at Genesys aims to establish strong relationships with customers by advising them on achieving their customer experience goals. Responsibilities include managing customer portfolios, developing success plans, promoting product adoption, conducting business reviews, and collaborating with various teams to ensure customer success and retention.

As a Technical Adoption Champion at Genesys, you will drive the adoption of their platform by creating impactful strategies, engaging with executives, and providing technical guidance to customers. This role emphasizes collaboration with key accounts to ensure maximized use of the Genesys platform and includes promoting new features and maintaining customer relationships.

This role focuses on establishing long-term relationships with global customers by advising them on their customer experience (CX) vision, advocating for their needs, and ensuring they realize value from Genesys' products and services. Responsibilities include building senior relationships, recommending strategies, and facilitating customer onboarding and retention.

The Sales Operations Manager will manage systems and tools maintenance, assist sales with software setup, solve technical issues, and support project management of sales software implementations. They will also conduct user testing, maintain user roles in SFDC, and create automated workflows using various tools.

The Senior Account Executive drives revenue growth by managing and closing sales opportunities, aligning client needs with Genesys solutions, and developing competitive knowledge. The role involves strategizing for complex sales cycles, increasing pipeline through demand generation, and effectively communicating product positioning to clients.

As a Senior Product and Solutions Consultant, you will lead the design and implementation of data visualization solutions using Elastic Stack, oversee the development process, and ensure seamless integration with Genesys platforms. Your role involves managing the full lifecycle of implementations, focusing on user requirements to enhance customer engagement and operational efficiency.

The Senior Sales Development Representative generates qualified sales opportunities through inbound and outbound efforts, manages leads, builds relationships, and collaborates with field sales reps to enhance prospecting strategies. The role also involves maintaining Salesforce.com database accuracy and nurturing accounts not ready to buy.

As a Technical Support Engineer at Genesys, you will join the Cloud Support team to resolve customer issues related to the Genesys Cloud platform, using various communication methods. You'll document solutions, create support resources, and stay updated on product features while collaborating with team members and escalating issues when necessary.

The Principal Customer Success Manager will establish long-term relationships with global customers, ensuring they achieve their customer experience goals by providing advisory services and strategic recommendations. This role includes advocating for customers, facilitating their adoption of Genesys products, and working collaboratively to drive onboarding, retention, and revenue growth.

The Staff Data Engineer will design, build, and maintain data pipelines and work closely with data architects and other teams to ensure effective data integration and quality. They will lead data operations, provide technical guidance to other engineers, and optimize data processes. Collaboration with cross-functional teams to support data solutions is essential.

The Technical Lead will manage Genesys’ Workday Adaptive Planning instances, ensuring operational efficiency through troubleshooting, system integrations, and technical support. Responsibilities include administering user access, monitoring performance, documenting processes, and ensuring compliance with IT standards while also training team members on best practices.

As a Senior Solution Consultant at Genesys, you will engage with customers to understand their needs and create effective business solution roadmaps. Your role involves running workshops to identify gaps, customizing demos, and providing ongoing advice through the implementation process, while leveraging your expertise in AI technologies and strong communication skills to drive customer success.

The Zuora Platform Owner will oversee platform governance, develop integration guidelines, enforce best practices, and drive CI/CD automation for deployments. Responsibilities include managing integrations, ensuring platform stability, and collaborating with technical and business teams.

The Senior Solution Consultant collaborates with Sales Account Executives to develop new business opportunities for Genesys products, delivering technical and consulting expertise. They engage with customers to identify needs and tailor solutions, using service design methodology to enhance customer experience. Responsibilities include managing sales opportunities, supporting sales teams, and co-creating solutions with clients.

As a Senior Software Engineer at Genesys on the Conversational AI team, responsibilities include designing and developing high-quality software, participating in team code reviews, enhancing team velocity, and applying processes for data security and information sharing. Minimum requirements include a degree in Computer Science or related disciplines, strong programming skills in Java, 2+ years of experience in Software Engineering, and familiarity with CI/CD processes and object-oriented programming. Desirable skills include REST API development, Bot Platforms, Cloud Native application development, and Python experience.

The Integrated Marketing Specialist will focus on internal communications and field/campaign marketing. Responsibilities include creating internal communication strategies, organizing events, developing marketing campaigns, supporting sales teams, and driving lead generation.

Join Genesys as a Digital AI Senior PS Consultant to work on innovative AI-driven solutions, lead projects, provide presales support, and ensure maximum value realization post-deployment.

Looking for a Sr Software Engineer in Test at Genesys to work with the Hungary Genesys Cloud R&D team. Requires experience in building test frameworks, proficiency in Java and/or JS, AWS services, microservice design principles, API automation, CI/CD tools, and strong problem-solving skills. Responsibilities include designing test frameworks, implementing REST API tests, coordinating bug hunts, and mentoring other engineers.