As a CX Advisory Consultant, you'll guide clients through digital and AI transformations, enhance customer experiences, and drive business improvements. You'll analyze operations, develop change management strategies, and foster stakeholder relationships through effective consulting. Occasional travel may be required.

The Sales Operations Analyst, Incentive Compensation at Genesys is responsible for data analysis, validation, and documentation to support accurate incentive reporting and resolve inquiries related to incentive compensation.

Design and deliver enterprise AI applications, establishing best practices, collaborating with stakeholders, and ensuring compliance and scalability in solutions.

The AI Sales Strategy Senior Manager drives global customer strategy for Genesys AI solutions, leading strategic planning, analytics, and operational efficiencies to enhance sales performance and alignment across departments.

Lead a team driving sales of AI-powered customer experience solutions, coaching specialists, and shaping territory strategies to enhance customer outcomes.

The Technical Support Engineer provides technical support for Genesys Cloud customers, troubleshooting incidents related to cloud, voice, and networking components, while managing cases and communicating with customers.

Develop and deploy AI/ML solutions in a cloud environment, collaborating in an agile team, mentoring others, and enhancing processes.

The Director of Sales will lead the UKI team, driving new logo acquisition and revenue growth while managing and developing sales professionals to exceed targets.

Lead and mentor a front-end team building AI-powered conversational features; drive front-end architecture and code quality using TypeScript and React; ensure CI/CD, automated testing, scalability, and cross-functional delivery with Product and UX.

The Africa Sales Leader will drive enterprise sales growth across Africa for CCaaS, develop strategy, lead sales teams, and build relationships with enterprise customers.

Support Finance Shared Services Operational Excellence with process documentation, basic reporting, project coordination, process mapping, dashboard updates, and continuous improvement support across local and global initiatives.

Lead Reliability and AIOps engineering to improve observability, automate recovery, and reduce incidents across Cloud, Networking, Enterprise Tools, and IAM. Own incident response, alert quality, event correlation, SLOs, automation/self-healing, and cross-functional governance while building a reliability backlog and automation roadmap.

Deliver and support Genesys Cloud implementations and custom solutions, acting as lead technical advisor. Perform design, development, testing, deployment, troubleshooting and post-GoLive operational support. Collaborate with project and QA teams, maintain documentation, meet PS processes, and provide technical training while maintaining high billable utilization and customer-facing communication.

Own and execute digital marketing strategy for Asia (Korea, SEA, Greater China). Manage multi-channel paid and organic campaigns, localization, ABM, analytics-driven optimization, budgets, agency relationships, web/SEO, email/nurture streams, webinars, and regional performance reporting to drive pipeline and brand awareness.

Identify and qualify leads for the Japan market, nurture prospects, schedule demos, convert Marketing Qualified Leads into sales opportunities, maintain prospect database, update SFDC, and collaborate with Account Executives to meet quarterly targets.

Lead and mentor a Solutions Consulting team selling into enterprise accounts in the Eastern US. Drive pre-sales technical strategy, reusable demos/PoCs, AI-driven solution design, cross-functional product feedback, process improvements, and data-driven reporting to accelerate pipeline and close deals.

The Principal PS Consultant will lead client engagements to implement and optimize Workforce Engagement Management solutions, driving operational excellence and customer satisfaction.

The Director of Business Development will lead inbound and outbound prospecting, guide a team of 50+ reps, and drive growth initiatives across North America, ensuring alignment with sales goals and optimizing BDR processes.

Provide advanced IT support, manage ServiceDesk incidents, assist with onboarding/offboarding, and drive operational improvements in technology services.

The Executive Assistant will provide strategic administrative support to the SVP of Customer Success for EMEA, managing complex schedules, ensuring preparedness for meetings, and liaising between departments. Responsibilities include handling sensitive information, coordinating communications, operational management, and assisting with projects related to customer success.