Support Finance Shared Services Operational Excellence with process documentation, basic reporting, project coordination, process mapping, dashboard updates, and continuous improvement support across local and global initiatives.

Lead Reliability and AIOps engineering to improve observability, automate recovery, and reduce incidents across Cloud, Networking, Enterprise Tools, and IAM. Own incident response, alert quality, event correlation, SLOs, automation/self-healing, and cross-functional governance while building a reliability backlog and automation roadmap.

Deliver and support Genesys Cloud implementations and custom solutions, acting as lead technical advisor. Perform design, development, testing, deployment, troubleshooting and post-GoLive operational support. Collaborate with project and QA teams, maintain documentation, meet PS processes, and provide technical training while maintaining high billable utilization and customer-facing communication.

Own and execute digital marketing strategy for Asia (Korea, SEA, Greater China). Manage multi-channel paid and organic campaigns, localization, ABM, analytics-driven optimization, budgets, agency relationships, web/SEO, email/nurture streams, webinars, and regional performance reporting to drive pipeline and brand awareness.

Identify and qualify leads for the Japan market, nurture prospects, schedule demos, convert Marketing Qualified Leads into sales opportunities, maintain prospect database, update SFDC, and collaborate with Account Executives to meet quarterly targets.

Lead and mentor a Solutions Consulting team selling into enterprise accounts in the Eastern US. Drive pre-sales technical strategy, reusable demos/PoCs, AI-driven solution design, cross-functional product feedback, process improvements, and data-driven reporting to accelerate pipeline and close deals.

The Principal PS Consultant will lead client engagements to implement and optimize Workforce Engagement Management solutions, driving operational excellence and customer satisfaction.

The Director of Business Development will lead inbound and outbound prospecting, guide a team of 50+ reps, and drive growth initiatives across North America, ensuring alignment with sales goals and optimizing BDR processes.

Provide advanced IT support, manage ServiceDesk incidents, assist with onboarding/offboarding, and drive operational improvements in technology services.

Drive new business and expand existing accounts for Genesys Cloud by prospecting, building pipeline, running targeted campaigns, collaborating with BDRs/marketing/solutions consultants, and maintaining CRM discipline to close deals and grow market presence.

The Executive Assistant will provide strategic administrative support to the SVP of Customer Success for EMEA, managing complex schedules, ensuring preparedness for meetings, and liaising between departments. Responsibilities include handling sensitive information, coordinating communications, operational management, and assisting with projects related to customer success.

The Enterprise Architect translates business strategy into actionable architectures, manages portfolios, ensures solutions are secure, and oversees governance.

As a Senior Software Engineer in Test, you will ensure software functionality, design automated tests, mentor others, and collaborate with development teams to enhance the Genesys Cloud platform.

The Deal Desk Manager collaborates with Sales Leadership to optimize deal pricing and terms, ensuring compliance and facilitating effective deal execution across the organization.

The Senior Professional Services Consultant will design and implement Genesys Cloud solutions for customers, ensuring a seamless customer experience while collaborating with teams and providing technical support throughout the project lifecycle.

The Senior AI/ML Engineer will design and implement AI/ML solutions, lead project discussions, mentor junior staff, and provide technical guidance in a cloud environment.

The Order Management Audit Manager ensures the accuracy and integrity of the order management lifecycle, leads reconciliations, manages risks, and drives process improvements. They collaborate across teams to support order processing and audit readiness, utilizing advanced analytics and automation tools.

The BDR is responsible for driving pipeline growth by qualifying leads, conducting outbound prospecting, managing databases, and collaborating with Account Executives while ensuring effective engagement with prospects.

The HR Generalist will manage employee lifecycle processes, ensure compliance with local laws, and support HR initiatives and projects within the organization.

The Principal PS Consultant will implement and optimize Workforce Engagement Management solutions, lead customer workshops, analyze contact center metrics, and ensure the successful delivery of the WEM suite while focusing on Quality Management and Speech & Text Analytics for one role.