Strength in Trust

Our goal at OneTrust is to bring the power of trust to companies all over the world. Using cutting-edge technology and a real-world approach to ethics, compliance, privacy, security, and third-party risk, we’ve created a no-nonsense platform to help supercharge the global push for trust.

The Challenge

Due to rapid demand, OneTrust is looking for an Account Manager that will report to the Account Manager Team Lead. In this role, you will act as trusted advisor, providing exceedingly high standards of customer service to OneTrust’s accounts. The OneTrust Account Manager will manage the customer relationship post implementation, strengthening relationships, enhancing overall user experience, maximizing product usage, and offering relevant and tailor-made advice and guidance. You will act as the primary advocate for our customers, engaging resources across OneTrust to enable the adoption and expansion of the OneTrust product.

Your Mission

• Build and maintain strategic trusted advisor relationships with OneTrust clients
• Be a strategic partner and thought leader for your clients to drive usage, adoption and value
• Pro-actively collect, analyze and share customer feedback with colleagues in the professional services, sales, and R&D teams
• Work closely with colleagues to deliver consistent service to the clients
• Manage ongoing customer needs effectively to drive high customer retention and loyalty
• Build risk mitigation or escalation plans if needed and manage the internal execution and delivery
• Identify growth opportunities, recommend additional OneTrust products and services when appropriate, and build business/value cases around achieving these goals with the customer
• Meet and exceed monthly, quarterly, and annual qualified meeting and revenue goals

You Are

• Naturally curious
• A strategic thinker
• Enthusiastic about solving customer problems
• Structured in your sales processes
• Coachable and open to new ideas

Your Experience Includes

• Bachelor’s degree required
• 3+ years of account management/customer success experience highly preferred

Extra Awesome

• 1-2 years’ experience within the Technology/SaaS industry
• Experience in Privacy / Security / Third Party risk / Consent management
• Delivering demonstrations to c-suite board level individuals / decision makers
• Knowledge of the Legal/regulatory market
• CIPP/E Certified

Benefits 

As an employee at OneTrust, you will be a part of the OneTeam. That means equity, bonuses, unlimited PTO, and 100% paid medical benefits (and that’s just the beginning!).  

Our employee rewards philosophy spans mental, physical, and emotional well-being because we want our people to succeed both in and out of the office. Some benefits differ depending on region, but here’s what you can expect from our OneTeam Total Rewards Program: 

• Competitive Compensation: We offer top pay for top talent with competitive total packages including equity for all, performance bonuses, and retirement savings with match. We’re also committed to fair and equitable pay practices. 
• Workstyle Flexibility: At home or in the office, we trust you to get the job done. Our people have the option to work in the office, fully remote, or a hybrid based on their role. Explore a new country with our short- and long-term global mobility program, and go green with commuter program discounts, and in-office perks (free food, drinks, and happy hours, anybody?). 
• Career Development: You’re not just joining any company; you’re joining the #1 fastest growing company on the 2020 Inc. 500 and the category-defining software platform for trust. You can become an expert and earn industry certifications with training and exams paid for by us and access to our learning & development program and guest speaker series. 
• Employee Recognition: We celebrate our accomplishments the best way we know how – together. Our people are invited to attend employee appreciation social events (including our awesome annual holiday party), participate in ticket giveaways for local city events based on your home office location, and celebrate one another through our #CheersforPeers channel. 
• Focus on Wellbeing: Take the vacation or volunteer - we have unlimited PTO globally. You’ll also have access to ClassPass memberships, generous company holidays and your birthday off, paid sick days, Employee Resource Groups (or, as we call them, Employee Trust Groups), and other ways to get connected or support company diversity, equity, and inclusion goals.  
• Health Benefits: No package is complete without great health benefits. This role may receive company-paid employee healthcare premiums, parental leave, and access to mental health benefits and employee assistance programs. Specific benefits differ by location, so please check with your recruiter to specify what this role will receive. 

Our Commitment to You

When you join OneTrust you are stepping onto a launching pad — the countdown has begun. The destination? A career without boundaries working alongside a diverse and inclusive crew who is passionate about doing meaningful work. As a pioneer, your voice and expertise will help chart the direction of an entirely new industry — Trust. Our commitment to putting people first starts with you. Your growth is part of the mission. Our goal is to give you the power to embark on the next phase of your uniquely, unique career

OneTrust provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.