This role can be performed remotely anywhere within the United States and Canada.

FullStory has built the world’s first digital experience intelligence platform. We are disrupting an industry and redefining how Marketing, Product Management, UX Designers and Engineers collaborate and get their work done.  Software should exist to delight the user — so we help businesses build the most usable, lovable websites and mobile applications to create long-lasting relationships with their customers.

We are seeking a highly motivated, results oriented leader to join our high-growth organization and world class presales team. As the Global Director of Sales Engineering, you will continue to build on the strong foundation of excellence and provide the necessary coaching, enablement and support for this fast-growing team. The Sales Engineering team acts as a critical liaison between Sales and Product; sharing customer feedback with the Product Management, Operations and Engineering functions at FullStory. Our top performers have a deep curiosity of front-end web development, and are capable of leading presentations related to technical architecture, product configuration and privacy. 

 Are you passionate about presales, have experience in leading diverse teams, and looking for your next challenge?  Then we want to talk to you.

Day to day, you’ll:

• Drive thought leadership in the industry, and develop new data-driven processes to optimize the education and evaluation of our product.
• Foster collaboration between Sales Engineering (SE) managers and Sales leaders by providing guidance on sales strategy and common patterns for achieving the technical win.
• Work closely with Sales leaders and regional managers on strategic initiatives as we scale our team globally.
• Monitor and further develop onboarding and continuing education programs for Sales Engineers and SE Managers.
• Assist with recruiting efforts to find and hire top talent worldwide.
• Liaise with other teams throughout the organization (Product, Marketing, Revenue Operations, Alliances, Sales, Customer Success, and Engineering) to take on urgent matters, and to implement operational workflow improvements.

We’re looking for someone who:

• Has 5+ years of experience in sales engineering, solutions architecture, or solutions consulting or similar
• Has 3+ years of experience in managing presales teams with a market leading software provider 
• Has experience with modern web technologies and/or mobile frameworks
• Has experience developing career growth strategies

It would be amazing if:

• You have led presales organizations in the product analytics, digital experience, or digital marketing (martech) space
• You have an exceptional point of view on leadership and experience working in a startup and/or fast-paced organization
• You are an exceptional communicator both verbally and in writing
• You have a passion for analytics and/or data-driven systems and platform. You have the curiosity to understand how things work and challenge others to think creative

About FullStory

Founded in 2014 on the belief that everyone benefits from a more perfect digital experience, FullStory’s digital experience intelligence platform empowers businesses to continuously improve the digital customer experience across sites and apps. At the core of FullStory’s platform is a powerful analytics engine that connects digital interactions to the metrics that matter most to businesses. With FullStory, product, engineering, and UX teams can align around the customer, break down internal information silos, and achieve company objectives together—faster. The end result? A digital experience customers love.

FullStory is backed by world-class investors and has 250+ employees around the world, with offices in Atlanta and London. We are proud to have been named to Forbes’ List of America’s Top Startup Employers, Wealthfront’s Career Launching Companies List, and LinkedIn’s Top US Startups List. Our company, in three words:

• Empathy - Making a habit of empathy is a powerful way to maintain moderation and stay open to important information that doesn't originate inside your own head.
• Clarity - Few problems can survive their thorough description. By the time you can explain a problem in excruciating detail, especially to someone else, you know how to solve it.
• Bionics - "Study what humans do and figure out how to scale it." A dedication to building bionic systems ensures we maximally empower our users while minimizing our own unnecessary toil.

Benefits

• Have a life. FullStorians enjoy autonomy and flexibility. From a remote-first work environment to untracked paid time off, we don’t believe in micromanaging your time. After all, smart, driven people are their own best bosses.
• Stay healthy. For our US-based FullStorians, we cover 99% of your premiums and 75% of your dependents’—same goes for dental and vision coverage. 
• Save for retirement. For our US-based FullStorians, we offer a 401k retirement plan through Vanguard and match employee contributions 2:1 up to $4800 USD per calendar year.
• Paid parental leave. We want FullStorians to have the flexibility to balance the needs of their growing families without the added stress of figuring out work and finances.
• Keep learning. FullStory provides professional development opportunities through training programs, career coaching sessions, and an annual learning subsidy.

FullStory is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse workforce. We want candidates of all human varieties, backgrounds, and lifestyles. There’s no problem that can’t be made better by bringing together people with a broader set of perspectives. If you love technology but aren’t sure if you’d fit in, please apply anyway. When you apply, you will have the opportunity to share your pronouns, gender, ethnicity, and veteran status with FullStory to help us identify areas for improvement in our hiring and recruitment process. Completion of these questions is entirely voluntary. Any information you choose to share with us will be kept confidential and will not impact the hiring decision in any way.