Customer Success Architect (Analytics)
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To make our dent in the universe, we seek employees with unique identities, backgrounds, and perspectives that want to build an inclusive, respectful company culture and truly challenge the status quo. We are very deliberate about building a culture focused on #selfless-excellence, continuous learning and improvement (#2%done) achieved through #diversity (#balanceforbetter) and #inclusion.
What is the role?
Customer Success Architect- Eastern US
ThoughtSpot (TS) Professional Services Organization provides a complete set of services that enable our customers to be successful with putting the power of a thousand analysts in every business person's hands. Our Customer Success Architects (CSA) are responsible for driving successful implementation projects for their assigned accounts. The goal of the SA is to architect a successful solution that delivers on the benefits and value that are expected from the ThoughtSpot solution. The CSA must be able to understand a client’s desired goals and business objectives, and then craft a solution that meets the client’s needs. The ideal candidate will thrive in a fast-paced, startup environment and enjoy collaborating with a team of colleagues who are all passionate about data and about driving success for our customers. The CSA will work cross-functionally with our Engagement Managers (EM), Customer Success Managers (CSM), Sales, Pre-Sales Engineers, Support, Delivery Partners, Product Management and Engineering.
What you'll do:
- Serve as a trusted technical advisor to Client’s technical team
- Deliver successful end-to-end technical architecture to meet client’s business objectives and BI/Analytics requirements
- Design the ThoughtSpot solution for performance and scalability
- Advise client on data quality requirements for ThoughtSpot
- Create data model for BI/Analytics needs that will help the customer answer business questions for the identified use case
- Understand, document and design for client’s security requirements
- Design relevant ThoughtSpot artifacts (worksheets, searches and pinboards) that will help drive desired end-user experience
- Work with Engagement Manager to drive issue resolution
- Collaborate with Customer Success Manager to hand-off work product for user adoption
- Establish working relationships with the relevant client sponsors
- Train customer resources in ThoughtSpot administration
- Must be able to travel at least 20%-25%. (Currently no travel due to COVID)
What you bring:
- 7+ years of consulting/solution delivery, with 3-5 years of designing, architect and leading technical implementations
- Required to have played the role of a consultant/architect
- Extensive experience in ability to understand client’s objectives and requirements (use case), translating it to technical design and solution to drive client’s business imperatives
- Solid experience working with Sales and Pre-sales teams to deliver client solutions
- Experience working with Product Management and Engineering teams to prioritize customer product requests/defects to deliver successful engagements
- Bachelor's degree
What will set you apart:
- Strong knowledge of data warehousing ecosystem (e.g. Data sources / ETL / Data warehouse / Data marts)
- Understanding of different types of schemas (OLTP vs. OLAP, snowflake, etc.)
- Proven experience in delivering customer projects with products such as: Business Objects, Cognos, OBIEE, Microstrategy, Tableau, Qlik, PowerBI
- Familiarity with ETL tools (such as Informatica, SSIS, DataStage, Kettle) and Python is a plus
- Hands on experience with SQL and Linux, Cloud and Cloud DW, Python and Javascript
- Prior consulting experience
About ThoughtSpot:
ThoughtSpot is on a mission to make the world more fact-driven. ThoughtSpot is the Modern Analytics Cloud company, revolutionizing how the world uses data. Our platform makes it 1000x times easier for anyone to analyze data, find insights, and take actions through the power of search and AI. With experienced leadership like CEO Sudheesh Nair, who took Nutanix public in the largest tech IPO of 2016, and backed by more than $550M in funding, we’re well on our way to transforming what’s possible in the world of data. Come join us!
To all recruitment agencies: ThoughtSpot does not accept agency resumes. Please do not forward resumes to our jobs alias, ThoughtSpot employees, or any other organization location. ThoughtSpot nor its employees are not responsible for any fees related to unsolicited resumes.
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