Donaldson is committed to solving the world's most complex filtration challenges. Employing innovation and breakthrough solutions, we are advancing filtration for a cleaner world. We look for the best people to help us succeed, offering opportunities to learn, effect change, and make meaningful contributions at work and in our communities. This is a place where you can make a world of difference.

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The Customer Service/Technical Inside Sales Representative role at Donaldson is ideal for individuals who enjoy problem-solving and are not afraid to roll-up-your sleeves and use your technical skills to provide solutions for our customers. This role also involves a technical sales aspect, which makes this a unique role at Donaldson. This is a great opportunity to join a thriving and stable global company with a wealth of career opportunities, you can go places with Donaldson Company, a leading provider of filtration solutions.

Live and lead by Donaldson's core values - integrity, respect and commitment - in the Technical Inside Sales role within the Engine Aftermarket group.

Role Responsibilities:

• Handling incoming customer service and technical support calls, chats and emails from customers
• Driving sales by providing technical part information, recommending replacement parts, looking for up-selling opportunities, providing pricing and accepting orders
• Maintaining product and customer knowledge - staying current with cutting edge technologies that impact your customers
• Resolving customer complaints, answering customer requests and taking corrective action as needed in regard to orders, product availability, pricing and shipments
• Building and maintaining strong relationships with customers in your assigned territory
• Supporting the Field Sales team with projects and sales opportunities

Minimum Qualifications:

• 2+ years of experience in professional-level customer service

Preferred Qualifications:

• Bachelor's degree
• Strong verbal and written communication skills
• Ability to type 45 words per minute
• Technical problem-solving experience
• Experience working with Oracle, CRM and Microsoft applications preferred

Key words: Customer Service, Customer Support, Technical Inside Sales

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Come make a World of Difference!

Employment opportunities for positions in the United States may require use of information which is subject to the export control regulations of the United States. Hiring decisions for such positions are required by law to be made in compliance with these regulations. Applicants for employment opportunities in other countries must be able to meet the comparable export control requirements of that country and of the United States.

Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law.