DAT operates the largest truckload freight marketplace in North America. Transportation brokers, carriers, news organizations and industry analysts rely on DAT for market trends and data insights derived from 183 million freight matches and a database of $68 billion of market transactions . DAT Solutions is currently searching to fill a Collection Specialist III role within our Billing team in Beaverton, OR.
Summary
This position (also known as enterprise billing representative) will maintain regular contact with our enterprise customers to resolve outstanding invoices, explain billing issues, answer billing related questions and take payments. Along with this primary duty the representative will handle specified office tasks that apply to or impact our enterprise customers as well as some regular customers.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Reviews and submits Enterprise orders in a timely manner
• Processes manual Enterprise invoices
• Assists with Enterprise Billing Disputes
• Available to handle overflow inbound calls from the Billing Services & Billing Escalation Queue
• Investigates and resolves Enterprise cases assigned to the Billing Services team in Salesforce
• Make daily/weekly touch calls/emails to past due Enterprise accounts (all billing types; CC Auto Pay, ACH and Monthly Statement)
• Depending on availability may also cover:
  • Creating manual invoices for Freight Matching customers when requested by the reps for billing discrepancy
  • Cross train to support other job duties for Enterprise Billing
  • Assisting with Contract rebuilds for correction and.or renewals
  • Technological testing for service improvement

Performance/Technical Skills and Competencies
The below categories represent general skill sets that are required by this position.

• Advanced usage skill and understanding of Salesforce (CRM)
• Intermediate usage and understanding of the Finesse phone system
• Advance understanding/skill of Google Sheets/Docs
• Intermediate organizational skills
• Advanced attention to detail
• Intermediate communication skills
• Intermediate customer service skills
• Intermediate understanding of credit/collections procedures

Education/Experience
High school diploma as well as 1-2 years billing or call center experience.
Language Skills
Ability to read and interpret documents such as contracts, operating instructions and procedural manuals. Ability to write routine correspondence.
Mathematical Skills
Ability to calculate figures and amounts such as discounts, interests, percentages etc.
Reasoning Ability
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit. The employee is frequently required to stand; walk; use hands to finger, handle or feel; reach with hands and arms and talk or hear. The employee may occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, color vision and ability to adjust focus.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
About DAT
DAT operates the largest truckload freight marketplace in North America. Transportation brokers, carriers, news organizations, and industry analysts rely on DAT for market trends and data insights derived from 256 million annual freight matches and a database of $65 billion in market transactions.
DAT Solutions offers competitive compensation and an excellent benefit package that includes medical, dental and vision coverage, flexible savings accounts, 401K, Life and AD&D insurance, a comprehensive Paid Leave program, and a Tuition Reimbursement program. Participation is limited to regular full-time employees.
DAT Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. We especially invite women, minorities, veterans, and individuals with disabilities to apply. EEO/AA M/F/Vet/Disability.
Sponsorship and relocation assistance are not offered at this time for this position.
All referrals and résumés are managed exclusively through the Human Resources Department. DAT Solutions will not consider unsolicited résumés from vendors including search firms, fee-based referral services and/or recruitment agencies.
For additional information, see www.DAT.com/company