Client Manager (Customer Success) at NIQ (Baltimore, MD)

| Baltimore, MD | Hybrid
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Job Description

The Client Manager role is responsible for driving outcomes & value for clients based on the Nielsen Solutions and Services assigned to them to deliver on. This role also has deep knowledge of client’s business unit they support and client industry to identify new opportunities for Nielsen Solutions to drive value at the client. Works successfully across a matrixed organization structure, fully leveraging the service model. 

Job Responsibilities

  • Supporting development of external Joint Business Plan with client for assigned solution or area
  • Supporting development of internal Joint Business Plan with Sales Leaders & Practice Areas for assigned solution or area
  • Applying market and industry knowledge, conduct advanced issue-based analyses to come up with clear proactive insights and action oriented recommendations 
  • Delivering assigned solutions or services on time to achieve forecasted revenue on-time
  • Building and managing client relationships to ensure client stakeholders are aware of outcomes and value Nielsen is delivering to them
  • Identifying sales opportunities for Nielsen Services and Solution to help client achieve strategic objectives
  • Articulating ROI on recommendations made to client based on analytics delivered .
  • Partnering with Client Delivery teams to ensure timely delivery of monthly data and reporting.
  • Building and maintaining strong client relationships
  • Fully understanding of Nielsen services and solutions you are accountable to deliver 

Professional Development

  • Continue to build financial acumen on how what they deliver impact’s Nielsen revenue growth
  • Determining ROI of Nielsen recommendations and solutions 
  • Continue to develop consultative approach to client business issue, understanding the industry and what issues a client is facing
  • Successfully manage stakeholder personas 
  • Contribute to and use online knowledge repositories to promote a culture of efficiency and sharing


  • Operating Plan Target Responsibility: Indirect, actively delivery services and solutions on-time to maintain enable Nielsen to collect revenue on-time
  • Sales Target Responsibility: Indirect, actively identifying opportunities to support Account and Sales Leaders in achieving quarterly and yearly Sales Targets
  • Key internal interface relationships: Account Leaders, Client Consulting team, Client Delivery Team, Internal Leadership including Legal, HR, etc.
  • Key external interface relationships: Client receiving Nielsen Service or Solution 
  • Number of employees managed: 1-10
  • The role is global/regional/local: Regional/Local 

Role Requirements - E=essential, P=preferred

E - College/University Undergraduate or Masters Degree

E - 3 years industry experience – CPG, consulting, information, technology and analytics

E - Demonstrated strength in analytics

E - Experience working with complex client relationships and client issue resolution

E - Experience in management and coaching

E - Highly proficient in data analysis and Microsoft Office

P - Financial Management Experience

P - Prior experience with Nielsen solutions

P - Proven track record of building client engagement

Additional Information

About NielsenIQ 

NielsenIQ is a global measurement and data analytics company that provides the most complete and trusted view available of consumers and markets worldwide. We provide consumer packaged goods manufacturers/fast-moving consumer goods and retailers with accurate, actionable information and insights and a complete picture of the complex and changing marketplace that companies need to innovate and grow. Our approach marries proprietary NielsenIQ data with other data sources to help clients around the world understand what’s happening now, what’s happening next, and how to best act on this knowledge. We like to be in the middle of the action. That’s why you can find us at work in over 90 countries, covering more than 90% of the world’s population. For more information, visit

NielsenIQ is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class.

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