Associate Account Executive at The RealReal

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The RealReal is looking for individuals who have the ability to work with a very discerning clientele and have a passion for luxury products. You are motivated by a desire to win with a strong sense of personal responsibility  and a “roll up your sleeves” mentality to drive sales. As an Account Luxury Manager, you’ll get to work independently to meet with a very discerning clientele,  primarily on Consignor terms. Your ability to build rapport will be critical to your success as you work to romanticize the consignment experience with an understanding of luxury products. Your attention to detail will help you successfully navigate multiple platforms. You will hustle and have a strong business acumen to drive the key metrics of the business through repeat consignor engagement, unit value, quantity of units and new consignor referrals. The Account Luxury Manager will provide unparalleled service for the country’s largest online luxury consignment marketplace.

What You Get To Do Every Day

  • Drive new sales from prior consignors 
  • Willingness and ability to travel to Consignor locations
  • Achieve repeat rate goal through outreach and consignor engagement
  • Provide an outstanding customer experience
  • Leverage strong consignor relationships to gain referrals for new consignors to pass to Luxury Manager
  • Review contract with Consignor during virtual or in-home appointments
  • Facilitate Consignor Service Issue Resolution
  • Set pricing expectations through deep knowledge of luxury and stay up-to-date on resale trends + what has low/high resale value
  • Carefully review + process all items for shipment to ensure everything is cataloged + up to TRR’s high-quality standards
  • Strong ability to multitask
  • Balance appointments, outreach (50-100/day) and customer service issues
  • Availability evenings and weekends, to accommodate appointment requests in person

What You Bring To The Role

  • Work experience in inside sales, ecommerce, sales or tech
  • A high degree of business acumen, sophistication, and the ability to establish trust is mission critical
  • A strong sales ability paired with an entrepreneurial spirit
  • Ability to work directly with very distinguished clientele
  • Demonstrated track record of meeting & exceeding monthly goals
  • Great attention to detail and customer service
  • Ability to master multiple technical devices and systems
  • Active in community and charitable organizations is a plus
  • Availability evenings and weekends, when needed, to accommodate the client’s request for an appointment

The RealReal is the world’s largest online marketplace for authenticated, resale luxury goods, with more than 20 million members. With a rigorous authentication process overseen by experts, The RealReal provides a safe and reliable platform for consumers to buy and sell their luxury items. We have hundreds of in-house gemologists, horologists and brand authenticators who inspect thousands of items each day. As a sustainable company, we give new life to pieces by thousands of brands across numerous categories—including women's and men's fashion, fine jewelry and watches, art and home—in support of the circular economy. We make selling effortless with free virtual appointments, in-home pickup, drop-off and direct shipping. We do all of the work for consignors, including authenticating, using AI and machine learning to determine optimal pricing, photographing and listing their items, as well as handling shipping and customer service. At our 13 retail locations, including our eight shoppable stores, customers can sell, meet with our experts and receive free valuations.

The RealReal is committed to providing an equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or Veteran status. We will consider qualified applicants for a position regardless of arrest or conviction records, consistent with legal requirements. 

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.    GHR4164

#LI-SM38

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • PythonLanguages
    • RubyLanguages
    • jQueryLibraries
    • ReactLibraries
    • Ruby on RailsFrameworks
    • TensorFlowFrameworks
    • MySQLDatabases
    • PostgreSQLDatabases
    • Google AnalyticsAnalytics
    • SmartsheetManagement
    • TrelloManagement
    • SalesforceCRM

An Insider's view of The RealReal

What’s the vibe like in the office?

The best thing about working at The RealReal is our awesome culture - we have some of the smartest engineers and very talented and fearless leaders here. I have been very fortunate to work with some of the latest technology while making an impact on the circular economy.

Rohan

Senior Platform QA Engineer

How do you collaborate with other teams in the company?

Management and staffers do a great job engaging with each other in a constructive and positive manner when in team situations. Innovation with our technology architecture is highly encouraged by management which removes any monolithic design and implementation. This gives our engineers a low-stress environment and great work-life balance.

Matthew

Systems Engineer

How has your career grown since starting at the company?

I love what TRR stands for: sustainability and making a positive impact on luxury fashion. In my first interview, I got a lot of information on how TRR functions. Fast forward to being with TRR for 5 months, and I still find myself learning new things every day, not only about the company, but also how to be a better manager for my team.

Cameron

Manager, Inside Sales

How do your team's ideas influence the company's direction?

TRR has provided me an opportunity to be a part of a luxury life cycle movement. I joined TRR to make a difference - a difference at TRR and a difference in our planet. The Real Real has a culture abundant in tenacity, drive, team, celebration, and you always have a voice at the table. New or tenured, we all want to learn and deliver our best!

Carol

Regional Director

What unique initiatives do you have that encourage innovation?

I really enjoy working for TRR. We have an excellent engineering team, filled with smart and talented individuals who are always willing to help and who have a vision to ship quality features for our users. Our technical stack includes newer technologies, which allow us to push the boundaries of what our product is capable of.

Ben

Senior Software Engineer

What are The RealReal Perks + Benefits

The RealReal Benefits Overview

You work your best when you feel your best. We want employees to be healthy, travel often, and have the financial resources to live their best life. Here are a just a few benefits we’re proud to provide our team.

Culture
Friends outside of work
Eat lunch together
Daily sync
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Someone's primary function is managing the company’s diversity and inclusion initiatives
Diversity Employee Resource Groups
TRR DERGs create an open forum for the exchange of ideas and awareness of social issues and contribute to our culture in creating an environment where we can be our authentic selves.
Hiring Practices that Promote Diversity
We seek top talent regardless of gender, race, religion, political ideology, sexual orientation, age, physical ability and/or socio-economic status.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Employees can contribute up to $2750 annually to their FSA.
Disability Insurance
Long-Term Disability insurance covers 60% of annual salary up to $10,000 monthly maximum payout. Short-Term Disability insurance covers 50% of annual salary up to $1,000 weekly maximum payout.
Dental Benefits
Our dental plan covers 50-80% of basic to major services.
Vision Benefits
In-network, our vision insurance covers up to $25 for lenses and $150 allowance for featured-frame brands.
Health Insurance Benefits
We offer four healthcare plan options, and each plan covers varying percentages of out of pocket expenses.
Life Insurance
Pet Insurance
We partner with NationWide and offer various plan options.
Wellness Programs
Your mental health matters. We are committed to supporting the mental and emotional health of our employees. Employee Assistance Program, Modern Health, Mental Health Resources, Work Life Balance.
Mental Health Benefits
We partner with Modern Health and offer up to 6 coaching sessions and up to 6 therapy sessions.
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
We offer stock options for all employees.
Employee Stock Purchase Plan
We allow qualified employees to purchase company shares at a discounted price.
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
We provide up to 12 weeks of parental leave for the primary caretaker. Acme Co. also provides 6 weeks of leave for the secondary caretaker. We also offer CLEO for all new parents.
Remote Work Program
Various departments and positions at The RealReal allow for remote, hybrid, and/or flexible work schedules.
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
We know that sometimes you need time away from work. We provide time off so you can recharge, relax, recover, or take care of personal and family business. PTO, Bereavement, Parental, Sick leave
Perks & Discounts
Casual Dress
Commuter Benefits
We offer pre-tax commuter benefits for all employees as well as free bike parking at our headquarters.
Company Outings
Game Room
Stocked Kitchen
We partner with Avanti market and receive $25 of credit per month for snacks. These credits roll over month-to-month.
Happy Hours
Parking
We offer employees Paid on-site garage parking. We also have metered street parking.
Relocation Assistance
Our relocation assistance plan varies by department.
Fitness Subsidies
Cigna customers are eligible for the Cigna Healthy Rewards Program - access to Active&Fit Direct program to choose from 10,000+ participating fitness centers for $25/month.
Home Office Stipend for Remote Employees
During remote work, we are offering employees reimbursement for office supplies, such as desks, printers or other equipment.
Professional Development Benefits
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Customized development tracks
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