The Account Relations Specialist position is responsible for positively influencing Waystar's
attrition rate by proactively identifying at risk clients, addressing cancellation/contract requests
that are assigned and increasing usage of purchased products.

What you'll be doing:
• Monthly analysis to proactively identify clients that may be attrition risks
• Address all assigned cancellation tasks in an effort to salvage the business
• Address all assigned contract issues in an effort to limit client disruption
• Responsible for researching, identifying, and contacting clients that are underutilizing purchased products to promote awareness and increase usage
• Proactive outreach calls to clients with declining claim / remit volume
• Outreach calls to clients with impending renewal dates to ensure satisfaction
• Outreach calls to clients that return less than favorable satisfaction surveys
• Attend conferences and seminars when needed
• Travel as required
• Other duties as required

What we're looking for:
• Bachelor Degree preferred
• Extensive working knowledge of Medical Billing / Healthcare EDI

Waystar provides cloud-based technology that simplifies and unifies healthcare payments. Together, our technology, data and client support streamline workflows and improve financials for our clients, so that they can focus on their patients. We are deeply committed to living out our organizational values: honesty; kindness; passion; curiosity; fanatical focus; best work, always; making it happen; and joyful, optimistic and fun.

Waystar products have won Best in KLAS® or Category Leader every year since 2010 and earned multiple #1 rankings from Black Book™ surveys since 2012. The Waystar platform supports more than 500,000 providers, 1,000 health systems and hospitals, and 5,000 payers and health plans. For more information, visit waystar.com or follow @Waystar on Twitter.