Jobs at Waystar

Leads reliability engineering for critical platforms by improving scalability, performance, observability, automation, and incident response. Designs SLOs, error budgets, monitoring, recovery mechanisms, and infrastructure solutions; conducts root cause analyses and postmortems; supports distributed systems, Kubernetes, cloud platforms, IaC, and CI/CD pipelines. Provides technical leadership across engineering teams, mentors engineers, and applies AI tools to automate workflows and improve operational efficiency.

Manages commercial quoting, contracting, SKU and pricing processes, order acceptance, and backlog accuracy. Supports Sales by preparing and reviewing quotes, maintaining quoting tools, coordinating testing and implementation, and resolving order obstacles. Partners with Product Management, Finance, Legal, Information Technology, Sales Enablement, and customers to improve quote-to-cash processes, develop documentation, monitor service levels, and ensure contract and corporate-policy compliance.

Staff Software Engineer responsible for designing and implementing resilient, scalable, high-performance healthcare software across the full application stack. The role develops frontend and backend services using VueJS, NodeJS, Java, Spring, AWS, databases, and APIs; contributes to technical and product strategy; promotes testing and engineering excellence; and works independently across distributed systems. Preferred experience includes generative AI, machine learning, Kafka, data pipelines, statistics, and healthcare technology.

Build and maintain scalable full-stack payment, account management, and reporting applications for healthcare providers and patients. Responsibilities include designing features, collaborating with product and UX teams, testing, code reviews, troubleshooting production issues, documenting architecture, improving development processes, and mentoring junior engineers. The role requires PHP, MySQL, Vue, JavaScript, distributed systems, AWS SQS, testing, monitoring, and AI-assisted development experience.

Build and maintain full-stack web applications for healthcare payment processing, account management, and reporting. Develop across client-side JavaScript, HTML, CSS, server-side PHP, and SQL; design scalable systems; modernize legacy applications; collaborate with Product and UX; implement testing, monitoring, and asynchronous processing; mentor junior engineers; and lead the team’s technical roadmap.

Supports cross-functional business transformation initiatives by managing project workstreams, plans, milestones, risks, and deliverables. Analyzes business needs and data, prepares leadership communications, coordinates stakeholders, and drives execution. The role also applies AI, automation, and analytics to improve workflows and operational efficiency while identifying problems and recommending practical solutions.

Leads defined workstreams within cross-functional business transformation initiatives. Develops project plans, tracks milestones, dependencies, risks, and issues, coordinates stakeholders, analyzes business needs and performance data, prepares executive communications, and drives deliverables to completion. The role also applies AI, automation, and analytics to improve workflows and support strategic and operational change.

Develops resilient, scalable, and high-performing healthcare payment platform solutions across the full application stack. Designs backend services and web applications using Java, Spring, NodeJS, JavaScript or TypeScript, modern frontend frameworks, AWS, SQL, and REST APIs. Contributes to technical and product discussions, applies automated testing and continuous integration practices, and works independently with strong ownership. Preferred experience includes generative AI, machine learning, Kafka, data pipelines, statistics, and healthcare.

Designs, implements, secures, and supports multi-site enterprise networks across on-premises, cloud, and hybrid environments. Responsibilities include routing and switching, wireless, firewalls, VPNs, network access control, Zero Trust architecture, segmentation, incident response, performance optimization, modernization, documentation, change management, and technical mentorship. Serves as an escalation point for complex incidents and supports highly available production infrastructure.

Owns administration and configuration of Waystar’s billing platform, including billing rules, pricing, bill plans, product hierarchies, and lead-to-customer activation. Maintains integrations among Salesforce CPQ, Waystar, and Oracle NetSuite; monitors data quality, APIs, and billing exceptions; supports releases and incident response; and builds validation routines, dashboards, documentation, and workflow automations. The role also supports billing process improvement, vendor assessments, and platform roadmap planning.

Supports marketing campaign execution across prospecting, lead generation, nurturing, retention, and cross-sell initiatives. Coordinates inbound leads, email campaigns, webinars, database hygiene, QA, and campaign reporting. Creates Marketo programs and Salesforce campaigns, analyzes performance results, supports marketing technology implementation, and collaborates with cross-functional teams to meet campaign goals and deadlines.

Serves as the primary client contact for Waystar solution setup and design during healthcare revenue cycle implementations. Ensures contracted deliverables meet requirements, manages deadlines, builds relationships with client stakeholders and executives, communicates implementation issues, assesses root causes and impacts, recommends solutions and costs, and reports on customer success. Requires healthcare revenue cycle expertise, technology and database knowledge, HIPAA familiarity, troubleshooting skills, and up to 20% travel.

Provides advanced Tier 2 technical support across endpoints, operating systems, Microsoft 365, identity, networks, enterprise applications, and workplace technology. Supports executives and high-priority events, owns technical service domains, coordinates vendors and escalations, manages asset lifecycles, and leads medium-sized technology projects. Creates documentation, analyzes recurring incidents, improves processes, mentors engineers, participates in on-call coverage, and travels occasionally to support company locations.

Leads a software engineering organization responsible for delivery, quality, team growth, and technical execution. Manages engineers and QA professionals, partners with Product and Design on roadmaps, guides architecture, and promotes reliable, scalable cloud-native systems. Responsibilities include people leadership, hiring, coaching, delivery planning, risk management, Agile practices, observability, automated testing, and operational excellence across SaaS platforms and distributed systems.

Provide advanced phone, email, and chat support to Waystar healthcare technology clients, resolving product, technical, and billing issues. Troubleshoot and escalate complex problems, educate clients, conduct training, document interactions in the CRM, support onboarding, maintain knowledge-base content, and share feedback with internal teams to improve products and services.

Design, develop, test, deploy, and maintain scalable software applications. Responsibilities include writing quality code, troubleshooting production issues, contributing to architecture and technical direction, participating in the full software development lifecycle, mentoring junior engineers, and optimizing application performance, scalability, and security.

Develops resilient, scalable, and performant solutions for a healthcare payments platform across the full application stack. Responsibilities include building frontend and backend services, participating in technical and product discussions, applying software engineering best practices, writing automated tests, and working independently with strong ownership. The role uses Java, Spring, NodeJS, JavaScript or TypeScript, frontend frameworks, SQL, REST APIs, AWS, and distributed systems.

Generates and qualifies strategic enterprise sales leads for healthcare organizations through outbound prospecting, account research, telemarketing, and CRM activity tracking. Profiles territories, contacts senior healthcare executives, educates prospects on Waystar solutions, supports marketing programs and events, and meets defined performance metrics. The role requires strong communication, organization, business acumen, relationship-building, and the ability to learn healthcare technology and sales processes.

The Software Engineer II is responsible for designing, developing, and implementing web and process applications, troubleshooting technical issues, and collaborating with teams to enhance software solutions.

Lead product efforts for RCM and revenue integrity solutions: gather customer feedback, define requirements, prepare specifications and wireframes, conduct market research, ensure regulatory compliance, manage product roadmap and coordinate cross-functional stakeholders through development and releases.