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Job Category
Customer Success Group

Job Details

Department Description:

Our Customer Success (CS) team advises and guides a wide variety of customers, ensuring they launch Slack successfully, embrace it widely and are continually driving business value from Slack

Role Description:

As a critical member of the Customer Success Go-to-Market (GTM) team you are responsible for understanding and positioning solutions that drive long term success for our enterprise customers across all segments. You will be responsible for scoping, proposing and contracting Slack's services that will accelerate enterprise wide deployment and adoption of our products in collaboration with Slack account teams.

As a key individual contributor, you will be aligned with our professional services delivery team, and may act as the primary point of contact for high level concerns through various launch and deployment activities. You are also responsible for contract execution of engagement change orders and follow-on success solutions that may be required as our customers' needs evolve in their partnership with Slack.

Your Impact:

• Align, engage and develop trusted partnerships with account teams across assigned enterprise customer segments
• Conduct detailed discovery meetings, collect requirements and gain mutual understanding of customers needs followed by positioning ideal customer success solutions to resolve these needs
• Facilitate contracting and negotiation activities for paid success solutions including authoring of proposals, contracts and/or statement of work (SOWs) in close collaboration with our cross functional business operations, accounting, revenue recognition and legal teams
• Collaborate with internal business development and alliances teams to align on partner led solutions and joint-delivery opportunities in support of enterprise customer needs
• Drive pre-sales execution to meet and exceed identified services revenue and customer success targets
• Responsibly manage transition between pre-sales contracting and resourcing/delivery team kick-off activities
• Craft customer pre-sales assets and work with internal cross-functional teams to refine existing and develop new GTM assets
• Help drive customer references and case studies

Sr Associate Account Partner

• Collaborate on and support strategic pursuits

Minimum Qualifications:

Sr Associate Account Partner: You have 1+ years of consultative sales experience with a proven record of consistently exceeding quota, of which, 1-2+ years are experience in selling and/or delivering professional services for a strategic consulting firm or large scale system integrator

Account Partner: You have 6+ years of consultative sales experience with a proven record of consistently exceeding quota, of which, 3+ years are experience in selling and/or delivering professional services for a strategic consulting firm or large scale system integrator

Sr Account Partner: You have 8+ years of consultative sales experience with a proven record of consistently exceeding quota, of which, 5+ years are experience in selling and/or delivering professional services for a strategic consulting firm or large scale system integrator

Slack is registered as an employer in many, but not all, states. If you are not located in or able to work from a state where Slack is registered, you will not be eligible for employment.Visa sponsorship may not be available in certain remote locations.

Visa sponsorship is not available for candidates living outside the country of this position.

Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

For Colorado-based roles: Minimum annual salary of $85,670. You may also be offered incentive compensation, bonus, restricted stock units, and benefits. More details about our company benefits can be found at the following link: https://www.getsalesforcebenefits.com/

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Salesforce welcomes all.

Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

As a federal contractor, Salesforce is required to verify that all US-based employees are fully vaccinated against COVID-19. If you receive an offer and are unable to get vaccinated for religious or medical reasons, you may request a reasonable accommodation.