Job Details

Level
Management

Job Location
Premium Parking - Houston, TX - Houston, TX

Position Type
Full Time

Education Level
High School Diploma or GED

Salary Range
$60,000.00 Salary/year

Job Shift
Varies

Job Category
Management

Premium Parking was founded in 2005 in New Orleans to disrupt the parking industry. We developed an easier to use and manage parking system powered by software, to help us deliver on our goal of a superior, customer-focused user experience. Premium's GLIDEPARCS® gateless cloud-based parking management platform delivers customized industry solutions for office, retail, residential, mixed-use, healthcare, campus and beyond. Premium offers the most advanced suite of payment, validation and credentialing options including the #1 parking operator mobile app, Cloud Permits® for managing group and campus permit parking, and the proprietary TextPay™ platform, the industry's fastest way to pay for parking without downloading an app. Premium's Flex Lots® and Star Spaces® solutions are changing the way small businesses and retailers control access to, manage and monetize customer and non-customer parking with shared-spaces that are open to the community.

Position Summary

The Account Manager is responsible for administration of all day-to-day activities related to parking garage and surface lot management. In this role, you will directly oversee one or more operations and are responsible for account performance for financial, government compliance, and customer/client satisfaction objectives.

The Account Manager is expected to maintain relationships with the present clients to obtain references and leads to new business opportunities. Account Managers are responsible for the accountability, training, and development of all Premium Parking staff, and is expected to inspire associates to continuously improve and develop their knowledge and skills. The Account Manager reports to the Market President and Department Director.

Essential Functions

• Cultivate and maintain positive, strong relationships with clients, including responding to client requests and concerns and attending meetings with property owner and real estate management organizations
• Complete weekly financial reports and monthly projections, communicating with executive leadership
• Maintain parking software and billing systems.
• Maintain familiarity with access and revenue control system hardware and software.
• Direct projects related to the physical operation of parking garages and surface lots including cleaning, repair, equipment maintenance and security. Maintain a first class operation at all times.

• Engage in the development of location-level financial and operational goals
• Develop and execute marketing and operating strategies and participate in market research and new business development
• Manage all parking personnel. Besides direct day-to-day management, responsibilities include recruiting, training, evaluation, and salary administration.
• Comply with and enforce Premium Parking company policies.
• Develop and maintain positive tenant relations.

• Manage all aspects of the tenants' parking, including rent roll maintenance, contract files, and lease provision compliance.
• Lead Special Event planning and execution.
• Promote Premium Parking and participate in market research and new business development.

Knowledge and Skill Requierements

• Establish a cooperative working atmosphere among staff.
• Strong customer service skills and abilities.
• Multi-task and work independently.

• Communicate professionally and effectively with all levels of the organization both verbally and in written form.
• Exchange ideas, information, and options with others to formulate policies and programs and/or arrive jointly at decisions, conclusions, and solutions.
• Apply principles of rational systems to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Interpret a variety of instructions furnished in written, oral, diagrammatic, or schedule form.
• Proficiently use Microsoft Word and Excel to produce reports and spreadsheets.

• Integrate analyses of data to discover facts and/or develop knowledge concepts or interpretations.
• Maintain a calm demeanor in emergency situations.
• Demonstrate a sense of urgency and timeliness.

Physical Requirements

• Inspect parking garages and surface lots.
• Review documents and parking materials.
• Walk up and down stairs during property inspections and new business opportunities.
• Lift, push and pull at least 25 pounds.

• Stand, walk, and sit for extended periods of time.

Minimum Qualifications

• Parking management experience (preferred, but not required)

• Ability to lead and motivate team members
• Must be detail-oriented and extremely well organized.
• Must have a valid driver's license.
• Successful completion of a passing background check and pre-employment drug screen

Work Environment

• Indoors - 95%
• Outdoors - 5%

What We Offer

• Competitive Medical, Dental, and Vision
• Life Insurance
• Tuition reimbursement
• Monthly Commute and Mobile Phone Stipend
• Flexible Work Schedule

• Paid Time Off
• Holiday Pay
• Life Insurance
• Disability (Short & Long Term)
• Accidental & Critical Illness Coverage

• Pet Insurance