The Sales Specialist is a dynamic, customer-facing role responsible for supporting the sales team through business growth and development, optimizing the sales process and delivering exceptional customer experience. This position is a valued partner in the sales team who will aid in driving revenue by expertly managing sales processes and facilitating seamless customer interactions. Sales Specialists will gain exposure to the sales function through shadowing and hands-on learning, positioning themselves for future growth within the organization.
This is a hybrid role that requires working at the Lewisville facility 2-3 days a week, Monday through Friday, from 8AM to 5PM.
What will be my duties and responsibilities in this job?
- Deliver comprehensive administrative support to sales staff, including:
- Proactively following up on outstanding payments, return requests, and order status to ensure a seamless customer experience
- Serve as a primary point of contact for portfolio customers, engaging in direct communication via phone and email with a broad buyer base, building strong relationships and understanding client needs
- Shadow experienced sales professionals to deepen understanding of sales strategies and best practices
- Uphold Assurant policies and guidelines, demonstrating integrity and professionalism in all interactions
- Collaborate proactively with internal cross-functional teams to resolve issues and support business objectives
- Distribute marketing emails, sales announcements, and NPS/CX surveys to drive engagement and awareness
- Provide coverage for team members during Paid Time Off (PTO), ensuring continuity of service
- Maintain accurate records and documentation of customer feedback, sales activities, priorities, projects, and buyer data
- Participate in and document continuous improvement initiatives to enhance sales effectiveness and operational efficiency
What are the requirements needed for this position?
- 3+ year of experience in sales support, customer service, or administrative roles preferred
- Supply chain, reverse logistics or mobile device experience is desired.
- Proficiency in MS Office Suite, with advanced skills in Excel
- Outstanding verbal and written communication abilities
- Strong relationship-building skills and a customer-centric mindset
- Exceptional planning, organization, and time-management capabilities
- Adaptability and resilience in a fast-paced, evolving environment
- Self-motivated, innovative, and proactive approach to work
- Willingness to work extended hours, including nights and weekends, as business needs dictate
- Professional demeanor with the ability to interact effectively across diverse groups, including executives, managers, customers, and subject matter experts
- Analytical thinking and problem-solving skills, with the ability to synthesize information from multiple sources and translate it into actionable steps
- Bachelor’s Degree (preferred)
- Project management or Lean Six Sigma experience (desired)
What other skills/experience would be helpful to have?
- Bachelor´s Degree
- Project management or Lean Six Sigma experience
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Pay Range:
$ 56.200,00 - $ 94.100,00Any posted pay range considers a wide range of compensation factors, including candidate background, experience and work location, while also allowing for salary growth within the position.
If there is no posting end date listed then this is a pipeline requisition, and we will continue to collect applications on an ongoing basis.
Helping People Thrive in a Connected World
Connect with us. Bring us your best work and your brightest ideas. And we’ll bring you a place where you can thrive. Learn more at jobs.assurant.com.
For U.S. benefit information, visit myassurantbenefits.com. For benefit information outside the U.S., please speak with your recruiter.
What’s the culture like at Assurant?
Our unique culture is a big reason why talented people choose Assurant. Named a Best/Great Place to Work in 14 countries and awarded the Fortune America’s Most Innovative Companies recognition, we bring together top talent around the world. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service. An ability to innovate in practical ways. And a willingness to take chances. We call our culture The Assurant Way.
Company Overview
Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world’s leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products, and other specialty products.
AI and Biometric Usage
Assurant supports the responsible use of Artificial Intelligence (AI), but we want to know the real you. Visit our AI Usage Guidelines page to understand what we expect from applicants regarding their use of AI during the application process. Since we would like to know the real you, we require that all of our virtual interviews be conducted on video.
Employment is contingent upon completion of a required identity verification process, which may include biometric technology, where permitted by applicable law and subject to applicable notice and consent requirements. See our Privacy Notice to learn about Assurant’s privacy practices, including our use of AI-enabled technology, automated decision making, and biometric information.
Equal Opportunity Statement
Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law in employment decisions.
Job Scam Alert
Please be aware that during Assurant's application process, we will never ask for personal information such as your Social Security number, bank account details, or passwords. Learn more about what to look out for and how to report a scam here.
Skills Required
- 3+ years of experience in sales support, customer service, or administrative roles
- Supply chain, reverse logistics, or mobile device experience
- Proficiency in Microsoft Office Suite
- Advanced Excel skills
- Outstanding verbal and written communication abilities
- Strong relationship-building skills and a customer-centric mindset
- Planning, organization, and time-management capabilities
- Adaptability and resilience in a fast-paced environment
- Self-motivated, innovative, and proactive approach
- Willingness to work extended hours, including nights and weekends, as business needs dictate
- Professional demeanor and ability to interact effectively with executives, managers, customers, and subject matter experts
- Analytical thinking and problem-solving skills, including synthesizing information and translating it into actionable steps
- Bachelor's degree
- Project management or Lean Six Sigma experience
Assurant Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Assurant and has not been reviewed or approved by Assurant.
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Healthcare Strength — Healthcare coverage is described as comprehensive, with multiple medical plan options, dental and vision, and added supports like mental health and wellness programs. Eligibility extending to part-time employees working 20+ hours/week and day-one access to medical coverage strengthens perceived protection.
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Retirement Support — Retirement benefits are positioned as a standout, featuring a 401(k) with a dollar-for-dollar match up to 6% of base salary. Additional financial programs such as an employee stock purchase plan with a discount add to the overall long-term value.
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Parental & Family Support — Family-focused benefits are broad, including paid parental leave, adoption/surrogacy assistance, fertility support, and backup care offerings. These provisions indicate material support for different family-building paths and caregiving needs.
Assurant Insights
What We Do
We work with the world’s top brands to make smart devices simpler. Vehicles last longer. Homes more secure. Problems easier to solve. And we volunteer in communities all over the globe to help the world become a greener, better place. We come from a variety of countries, cultures, and backgrounds. But we’re united by our enduring values of common sense, common decency, uncommon thinking, and uncommon results. So connect with us. Bring us your best work and your brightest ideas. And we’ll bring you a place where you can thrive. We protect and secure: 62 million mobile devices 54 million motor vehicles 102 million household valuables, appliances, and electronics 31 million mortgages 55 million travelers and credit card holders And that's just the beginning.
