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Empowering people today to build a better future for the next generation.
The Role
Support agent channel managers and independent agents by qualifying opportunities, developing proposals, ensuring correct order submission and implementation, managing renewals, maintaining agent databases, resolving service issues, and promoting upsell to grow revenue.
Summary Generated by Built In
Cox Business is more than part of a cable company - we are a technology solutions leader. In addition to offering data network services for businesses, we also consult with companies of all sizes to provide managed network services, cloud infrastructure, managed hosting services, and other emerging technology solutions.
The Sales Support Specialist provides service and support and grows selling agent generated accounts as a member of the Indirect sales team. Develops ongoing relationships with agents, coordinates sales activities, and ensures projects are submitted correctly.
The position is spent supporting Agent Channel Managers and assisting agents. The role is part of a goal-driven sales organization with pressure to grow revenue quickly. Incumbents will manage their own schedules. May have to spend 6-7 hours a day entering information into order generation system.
Primary Responsibilities and Essential Functions
Minimum
Preferred
USD 20.10 - 30.10 per hour
Compensation:
Hourly pay rate is in the range of $20.10 - $30.10/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.
Benefits:
Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.
EOE, including disability/vets
The Sales Support Specialist provides service and support and grows selling agent generated accounts as a member of the Indirect sales team. Develops ongoing relationships with agents, coordinates sales activities, and ensures projects are submitted correctly.
The position is spent supporting Agent Channel Managers and assisting agents. The role is part of a goal-driven sales organization with pressure to grow revenue quickly. Incumbents will manage their own schedules. May have to spend 6-7 hours a day entering information into order generation system.
Primary Responsibilities and Essential Functions
- Works with Agents and Agent Channel Managers to develop proposals for sales opportunities generated by agents that are appropriate solutions for meeting customer needs.
- Checks the serviceability of agent generated opportunities, qualifies opportunities, assigns opportunities to local Agent Channel Managers when appropriate, and consistently promotes upsell of revenue.
- Negotiates renewal of expired contracts with assigned agent accounts. Verifies that service pricing reflects pricing structures set at the corporate level.
- Collaborates with Sales Support to ensure quality hand-off of projects and proper implementation of agent sales.
- Works with Agent Channel Managers to develop and review sales plans and renewal plans. Handles the details of implementation and service delivery for assigned agent accounts.
- Uses a spreadsheet-based tool to assess the ROI for prospects who are not currently on the Cox network and forwards the result for approval.
- Ensures that requests for major service changes (moves, adds, changes) are carried out and that trouble tickets are resolved expeditiously, as necessary. Responds to agent inquiries.
- Keeps agent database up to date by recording all activities, transactions, and communications with agents.
- Attends job-related training to increase knowledge of Cox and competitor telephony, data, and video services/solutions, customer premise equipment, networking, consultation, negotiation, and sales skills; attends strategic and/or development meetings with Sales management.
- Participates in internal meetings to create product packages, sales processes, communicate and coordinate sales, report on sales activities, implement new products, solve problems, and keep up to date with information about Cox.
- Creates and participates in opportunities to serve as a public representative and image builder of Cox in the community to network and develop and maintain Cox's presence; (e.g., promotes and/or attends non-profit events).
Minimum
- High School Diploma/GED and 3 years' experience in a related field. The right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline and up to 1 year of experience; or 5 years' experience in a related field
- Experience using Windows-based PCs, MS Office
Preferred
- 2 years telephony and data transport experience preferred for Carrier/Wholesale role
- 1-year experience in telecommunications (telephony, data, and video) sales or account development for the role
- Valid driver's license, good driving record, reliable transportation
- Excellent skill in adaptability, applied learning, building relationships, written communications, expanding and advancing sales opportunities, formal presentation skills, high impact communications, continuous learning, negotiation, PC skills, product knowledge and technical platform, reasoning and sustaining customer satisfaction to work effectively with teams throughout the organization.
USD 20.10 - 30.10 per hour
Compensation:
Hourly pay rate is in the range of $20.10 - $30.10/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.
Benefits:
Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.
EOE, including disability/vets
Skills Required
- High School Diploma/GED and 3 years' experience in a related field (alternatively degree with up to 1 year experience or 5 years' related experience)
- Experience using Windows-based PCs
- Experience with Microsoft Office/Microsoft Excel and spreadsheet tools
- 2 years telephony and data transport experience (Carrier/Wholesale role)
- 1 year telecommunications (telephony, data, and video) sales or account development experience
- Valid driver's license, good driving record, reliable transportation
- Strong skills in communication, negotiation, relationship-building, adaptability, and sales execution
What the Team is Saying
Belinda
Manager of Network Automation
Tonya
Director of Agile Delivery
Chris
Manager of Engineering Support & Delivery
John Chapman
National Client Sales Director, Cox Automotive
Kib Yahyehyrab
Audit Analysis, Cox Enterprises
Jenny Arias
Marketing & Events Assistant, Cox Farms
Cox Enterprises Compensation & Benefits Highlights
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Healthcare Strength — Medical coverage spans multiple Aetna plan options with in-network preventive care at 100%, plus mental-health access including at-no-cost virtual therapy for those on the Cox Aetna plan. Added programs like PrudentRx for $0 select specialty meds, Hinge Health, and Calm expand clinical and wellness support.
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Parental & Family Support — Paid parental leave, fertility benefits via Progyny, adoption assistance with defined reimbursement limits, and childcare/backup care resources demonstrate robust family-forming and caregiving support. Supports such as Milk Stork and Care.com membership extend this coverage to practical needs.
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Retirement Support — A 401(k) program is described with a dollar-for-dollar match up to 6% plus an additional 2% automatic contribution for eligible employees, alongside financial coaching and student-loan tools. Administration via Vanguard and clear plan references signal mature retirement support.
Cox Enterprises Insights
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The Company
What We Do
For well over a century, Cox Enterprises has been shaping the future with daring ideas and values-driven thinking. Since our founding in 1898, our relentless spirit of innovation has driven us to disrupt industries and enhance the quality of life in the communities we serve. Through our major divisions — Cox Communications, Cox Automotive and Cox Farms — our people have countless opportunities to grow and make an impact in the communications and automotive industries, as well as in new ventures in agriculture, cleantech, digital media and more. As a privately-held, family-owned business, we know that people are our most valuable asset. We offer a supportive and inclusive environment with flexible career growth, amazing benefits and work-life balance at the forefront. Our mission, our ways of working and our commitment to people are what make our workplace culture remarkably flexible and resilient. Join us to build a better future and make your mark.
Why Work With Us
At our core, Cox is a technology company that values human relationships. We know people feel most empowered when their work has meaning, when they feel respected and have opportunities to grow. “Career satisfaction” is not enough at Cox — we’re here to help you find balance, live well and achieve your career goals even as they change over time.
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Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Every person has different working styles and preferences — and we aim to empower teams to work where they are most comfortable. Some roles require in-person work, but for those that can be performed remotely, we offer flexibility.
Typical time on-site:
Flexible
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