About the Role
The Sales Support Analyst, Quote & Contract Management, plays a critical role in supporting the Sales organization by providing expertise in quote configuration, contract administration, and operational processes. This position serves as a trusted partner to Account Executives, helping ensure sales opportunities are accurately structured, compliant with company policies, and processed efficiently. The analyst works cross-functionally with internal teams to resolve issues, streamline workflows, and drive operational excellence throughout the quote-to-cash process.
What You'll do:
Quote & Contract Support
- Manage a queue of incoming Operations Requests within Salesforce (SFDC), ensuring timely and accurate completion of assigned work.
- Partner with Account Executives to configure complex quotes within Salesforce and CPQ systems, ensuring accuracy and alignment with business requirements.
- Support contract administration activities, including processing contract adjustments, amendments, and customer account updates.
- Initiate and manage back-office processes related to site merges, contract transfer agreements, and other customer-related requests.
- Review transactions for completeness and accuracy while ensuring compliance with established sales and operational processes.
Cross-Functional Collaboration & Issue Resolution
- Collaborate with internal stakeholders including Contracts, Billing, Renewals, Customer Success, Finance, and other business partners to resolve customer and sales-related issues.
- Provide guidance and support to sales teams regarding operational processes and order management requirements.
- Escalate complex issues as needed and coordinate resolution efforts across multiple departments.
Process Improvement & Operational Excellence
- Identify opportunities to improve workflows, reduce manual effort, and enhance the overall sales support experience.
- Participate in initiatives and projects focused on increasing efficiency, scalability, and operational effectiveness.
- Contribute to the development and maintenance of process documentation, knowledge resources, and best practices.
- Support data accuracy and operational reporting through proper documentation and transaction management.
What You'll Bring:
- Excellent interpersonal, verbal, and written communication skills.
- Strong customer service mindset with the ability to build effective working relationships across teams.
- Exceptional attention to detail and commitment to accuracy.
- Strong organizational and time-management skills with the ability to manage multiple priorities simultaneously.
- Strong analytical, problem-solving, and decision-making abilities.
- Advanced proficiency in Microsoft Excel and PowerPoint.
- Ability to work effectively in a fast-paced environment while maintaining a high level of professionalism.
- Ability to work both independently and collaboratively within a team environment
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Blackbaud powers social impact through purpose‑driven technology and responsible AI. Guided by our Intelligence for Good® vision, we’re building a culture where innovation, trust, and human expertise come together to help organizations make a greater difference in the world.
Blackbaud is proud to be an equal opportunity employer and is committed to maintaining an inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.
Skills Required
- Excellent interpersonal, verbal, and written communication skills
- Strong customer service mindset and ability to build effective working relationships across teams
- Exceptional attention to detail and commitment to accuracy
- Strong organizational and time-management skills with ability to manage multiple priorities
- Strong analytical, problem-solving, and decision-making abilities
- Advanced proficiency in Microsoft Excel and PowerPoint
- Ability to work effectively in a fast-paced environment while maintaining professionalism
- Ability to work independently and collaboratively within a team
Blackbaud Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Blackbaud and has not been reviewed or approved by Blackbaud.
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Leave & Time Off Breadth — Paid time off, paid holidays, and “wellbeing days” are emphasized, and feedback suggests PTO is a consistent strength. Remote/hybrid flexibility further supports time-away needs.
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Wellbeing & Lifestyle Benefits — Wellbeing programs, health coaching, and flexibility (including remote/hybrid schedules) are highlighted as part of a holistic support approach. Tuition reimbursement, wellness recognition, and home-office support add everyday value.
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Inclusive Benefits Coverage — Benefits extend to mental health support, fertility options, and travel support for abortion care, with parental leave also included. These offerings signal attention to diverse needs across life stages.
Blackbaud Insights
What We Do
Blackbaud unleashes the potential of the people and organizations who change the world. As the leading software provider exclusively dedicated to powering social impact, Blackbaud expands what is possible across the nonprofit and education sectors, at companies committed to social responsibility, and for individual change makers. Built specifically for fundraising, nonprofit financial management, digital giving, grantmaking, corporate social responsibility and education management, Blackbaud’s essential software accelerates impact through unmatched expertise and powerful data intelligence. Millions of people across more than 100 countries connect, give, learn, and engage through Blackbaud platforms.
Why Work With Us
We’re here to fuel impact that creates a better, more connected world. When nonprofits, social impact teams, schools and individual change-makers have powerful and effective foundational infrastructure, they transform our communities and our world.
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