The Role
Analyzes OptumRx pharmacy operations, prescription fulfillment, order-cycle, financial, and performance data. Uses IRIS, SQL, Databricks, Snowflake, Tableau, Power BI, and MSBI to develop dashboards, reports, KPI scorecards, and actionable insights. Performs root-cause analysis, validates complex datasets, identifies process improvements, and supports operational efficiency and strategic decision-making across Home Delivery Pharmacy and Specialty Operations.
Summary Generated by Built In
Requisition Number: 2390103
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.
We are seeking a highly analytical and results-driven Senior Data Analyst with extensive knowledge of OptumRx Pharmacy Operations, specifically within the Home Delivery Pharmacy (HDP) and OptumRx Specialty business areas. The successful candidate will possess a strong understanding of pharmacy order management, prescription fulfillment workflows, and data analytics, enabling the delivery of actionable insights that support operational excellence and strategic decision-making.
Primary Responsibilities:
Required Qualifications:
Preferred Qualifications:
Key Competencies:
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.
We are seeking a highly analytical and results-driven Senior Data Analyst with extensive knowledge of OptumRx Pharmacy Operations, specifically within the Home Delivery Pharmacy (HDP) and OptumRx Specialty business areas. The successful candidate will possess a strong understanding of pharmacy order management, prescription fulfillment workflows, and data analytics, enabling the delivery of actionable insights that support operational excellence and strategic decision-making.
Primary Responsibilities:
- Serve as a subject matter expert in OptumRx business operations, with a primary focus on Home Delivery Pharmacy (HDP) and OptumRx Specialty services
- Analyze and interpret operational, financial, and performance data related to prescription processing, order fulfillment, and pharmacy operations
- Utilize IRIS (Integrated Rx Information System) to conduct data analysis, identify trends, troubleshoot operational issues, and support business initiatives
- Demonstrate strong knowledge of the end-to-end Order Cycle Management process, including prescription intake, validation, adjudication, dispensing, fulfillment, shipping, and delivery
- Collaborate with business and operations stakeholders to identify process improvement opportunities and drive operational efficiencies
- Design, develop, and maintain insightful dashboards, reports, and KPI scorecards using modern business intelligence tools
- Conduct root cause analysis and provide data-driven recommendations to improve service levels, productivity, and customer experience
- Leverage advanced analytics platforms to extract, transform, analyze, and visualize large and complex datasets
- Partner with cross-functional teams across Operations, Product, Technology, and Business functions to deliver impactful analytical solutions and reporting capabilities
- Comply with all applicable Company policies, procedures, and business directives, changes including those relating to work location, team assignments, work schedules, and flexible work arrangements
Required Qualifications:
- Hands-on experience working with IRIS (Integrated Rx Information System)
- Solid understanding of OptumRx Pharmacy Operations, with proven expertise in Home Delivery Pharmacy (HDP) & OptumRx Specialty Operations
- Comprehensive knowledge of Prescription Processing workflows, Order Cycle Management and Pharmacy Fulfillment Center Operations
- Advanced proficiency in - Databricks, Snowflake, Tableau, Power BI, MSBI
- Solid SQL skills with the ability to perform complex data analysis and data validation
- Proven excellent analytical, critical thinking, and problem-solving capabilities
- Proven ability to convert complex business requirements into meaningful analytical insights and reporting solutions
- Proven solid verbal and written communication skills with the ability to effectively engage and influence stakeholders across all levels of the organization
Preferred Qualifications:
- Experience in Healthcare, Pharmacy Benefit Management (PBM), or Pharmacy Operations Analytics
- Experience supporting enterprise-scale analytics, reporting, and data-driven transformation initiatives
- Knowledge of operational KPIs, productivity metrics, service-level reporting, and performance management within pharmacy operations
- Familiarity with cloud-based data platforms, data warehousing concepts, and ETL/ELT processes
Key Competencies:
- Advanced Analytical & Critical Thinking
- Data Storytelling & Visualization
- Problem Solving & Root Cause Analysis
- Business and Operational Acumen
- Stakeholder Management & Collaboration
- Process Improvement & Operational Excellence
- Attention to Detail
- Strategic Decision Support
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
Skills Required
- Hands-on experience with IRIS (Integrated Rx Information System)
- Expertise in OptumRx Pharmacy Operations, including Home Delivery Pharmacy and OptumRx Specialty Operations
- Knowledge of prescription processing workflows, Order Cycle Management, and pharmacy fulfillment center operations
- Advanced proficiency with Databricks, Snowflake, Tableau, Power BI, and MSBI
- Strong SQL skills for complex data analysis and data validation
- Excellent analytical, critical-thinking, and problem-solving skills
- Ability to translate complex business requirements into analytical insights and reporting solutions
- Strong verbal and written communication skills for engaging stakeholders across organizational levels
- Experience in healthcare, pharmacy benefit management, or pharmacy operations analytics
- Experience supporting enterprise-scale analytics, reporting, and data-driven transformation initiatives
- Knowledge of operational KPIs, productivity metrics, service-level reporting, and performance management in pharmacy operations
- Familiarity with cloud-based data platforms, data warehousing, and ETL/ELT processes
Optum Compensation & Benefits Highlights
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Parental & Family Support — Paid parental leave (six weeks), paid caregiver leave (up to two weeks), Bright Horizons back-up care, and adoption assistance up to $10,000 are prominently included. Feedback suggests these family supports meaningfully aid work-life balance and are often highlighted as strengths.
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Retirement Support — A 401(k) with company match is available to all employees, including part-time staff, alongside other financial protections like disability and life insurance. Feedback suggests broad access and matching make retirement support a core pillar of the package.
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Equity Value & Accessibility — An Employee Stock Purchase Plan offers discounted company stock, with some roles also eligible for sign-on or performance bonuses. Feedback suggests the ESPP is a standout financial perk that helps employees build ownership over time.
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The Company
What We Do
Optum, part of the UnitedHealth Group family of businesses, is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. At Optum, we support your well-being with an understanding team, extensive benefits and rewarding opportunities. By joining us, you’ll have the resources to drive system transformation while we help you take care of your future. We recognize the power of connection to drive change, improve efficiency and make a difference in health care. Join a team where your skills and ideas can make an impact and where collaboration is key to creating technology that produces healthier outcomes.
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Optum Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Optum has three workplace models that balance the needs of the business and the responsibilities of each role. These models, core on‑site (5 days/week), hybrid (4 days/week) and telecommute or fully remote, vary by country, role and location.
Typical time on-site:
Not Specified
