Sales Support Associate

Reposted 15 Days Ago
Be an Early Applicant
Hiring Remotely in Athens, GRC
Remote
Entry level
Food
The Role
As a Sales Support Associate, you'll assist merchants by managing menus, conducting quality checks, training partners, resolving tech issues, and supporting account management.
Summary Generated by Built In
About Wolt

At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.
Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.

At Wolt, you can grow your sales career with a fun and fast-scaling global business. Part of the DoorDash team, we’re building a global logistics platform that can deliver (almost) everything in your city, to your door in minutes. Today, our products are used by 55+ million registered users who can now order from 200,000+ restaurants and retail stores across 30+ countries around the world. 

Our Sales teams create and build our relationships with merchants. Together, we’ve helped big brands, local stores and neighborhood restaurants do over €15 billion’s worth of business through our platform. We’re constantly launching new cities and products, so there are always new opportunities to expand your skills and progress your career.  

What you’ll be doing 

As a member of the Sales Support team, you will play a key role in providing ongoing support to ensure a smooth and high-quality experience to our merchant partners. This includes establishing effective communication channels, maintaining service standards, assisting partner growth through data-driven insights, and collaborating with internal teams to resolve urgent needs and share best practices.

  • What you’ll be doing: Menu & Assortment Management – Leading updates and improvements to restaurant menus and retail assortments on the platform; 
  • Quality & Satisfaction Checks – Ensuring our portfolio of stores reach the highest Wolt service standards by conducting regular quality and satisfaction assessments; 
  • Training & Support – Training our partner venues on how to use Wolt’s Portal and equipment to operate effectively and independently; 
  • Sales & Operational Support – Assisting the Account Management and Merchant teams with partner-related administrative tasks, coordination, and performance-boosting initiatives; 
  • Equipment & Tech Management – Resolving technical issues related to merchant operations; 
  • Process Improvement – Identifying bottlenecks, suggesting improvements, and taking ownership of projects aimed at enhancing partner satisfaction and operational efficiency; 
  • Collaboration – Working closely with internal teams to ensure a seamless and high-quality experience for both new and existing partners, while staying agile as the company continues to grow. 
Our humble expectations: 
  • Detail-Oriented & Organized – You enjoy structure and keeping things running smoothly; 
  • Customer-Focused – Previous experience in customer service, administration, or sales support is a plus; 
  • Tech-Savvy – Comfortable working with digital tools and managing data; 
  • Great Communicator – You’ll be in regular contact with merchants and internal teams; 
  • Fluent in Greek & English – Both languages are essential; 
  • Bonus Points – Experience in the restaurant, retail, or e-commerce industry is a plus! 
Why you’ll love it 
  • 🚀Global and growing fast: Be part of a fast-moving scaleup 
  • 🤩Ride of a lifetime: Accelerate your career and build your sales skills  
  • 💪Instant impact: Take ownership and make a difference 
  • 💙Big hearts and small egos: Surround yourself with smart, friendly people 
Next steps 

If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply, make sure to add your CV and get the conversation going!  

We will be reviewing applications on an on-going basis. If this sounds like an opportunity you want to pursue, apply today!  💙 

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Skills Required

  • Fluent in Greek & English
  • Previous experience in customer service, administration, or sales support
  • Tech-savvy with digital tools

Wolt Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Wolt and has not been reviewed or approved by Wolt.

  • Equity Value & Accessibility Corporate postings highlight equity as part of the compensation package, offering ownership potential alongside salary and benefits. Mentions of stock in certain locations indicate accessible participation beyond base pay.
  • Leave & Time Off Breadth Job materials describe generous vacation allowances and strong time‑off policies in several markets. A global parental‑leave policy with top‑ups beyond statutory levels is also cited.
  • Wellbeing & Lifestyle Benefits Materials describe wellness support such as an Employee Assistance Program, fitness or sports perks, and product credits or discounts. Country‑specific allowances and perk platforms add practical lifestyle value in some locations.

Wolt Insights

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The Company
HQ: Helsinki
8,287 Employees
Year Founded: 2014

What We Do

Wolt is a Helsinki-based technology company that provides an online platform for consumers, merchants and couriers. It connects people looking to order food and other goods with people interested in selling and delivering them. To enable this, Wolt develops a wide range of technologies from local logistics to retail software and financial solutions – as well as operating its own grocery stores under the Wolt Market brand. Wolt’s products include Wolt+ (subscription service for customers), Wolt for Work (meal benefits and office deliveries for companies), Wolt Drive (fast last-mile deliveries for merchants) and Wolt Self-Delivery (service for merchant partners with their own delivery staff). Wolt’s mission is to make cities better by empowering and growing local communities. Wolt was founded in 2014 and joined forces with DoorDash in 2022. DoorDash operates in 29 countries today, 25 of which are with the Wolt product and brand.

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