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About Salesforce
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.
Job Description
Strategy & Analytics plays a critical role for the Global Solutions Center of Excellence (CoE) to help evolve the Solutions Organization into the next generation of talent, drive alignment between Product and Sales, and accelerate Salesforce's path to $60B.
As we invest in a data-driven approach to Solution Engineering, measuring and communicating impact is critical. The Analyst, Solution Engineering CoE will serve as a key analytical contributor supporting the broader Solutions Engineering organization — providing reporting, insights, and operational support that enable our teams to perform at their best.
This individual will be responsible for building and maintaining reporting frameworks, KPI dashboards, and data infrastructure that help leadership understand the health and effectiveness of the Solutions Engineering organization. You will work across a range of topics — from team performance and pipeline analytics to AI tooling adoption and SE productivity — providing the insights that drive strategic decision-making.
Key Responsibilities
Analytics Framework & Infrastructure: Partner with the Global Analytics team to create a "single source of truth" for Solution Engineering data. Design and maintain the datasets, views, and data pipelines required to track SE program performance.
Reporting & Dashboarding: Design, build, and maintain scalable dashboards (Tableau, CRM Analytics) that provide real-time visibility into program health for stakeholders ranging from operational leads to executive leadership.
SE Performance Insights: Analyze Solutions Engineering activity and outcomes to surface trends in productivity, pipeline influence, and engagement. Correlate SE activity with deal outcomes (conversion rates, cycle time, ACV) to validate organizational impact.
Tools & AI Enablement Analytics: Support the Solutions Tools Program by analyzing adoption rates and usage patterns across SE tooling and AI-assisted workflows. Provide data-driven recommendations to support investment and enablement decisions.
Strategic Recommendations: Translate complex data into actionable insights. Regularly prepare analysis and recommendations for Solutions CoE & Solutions leadership to support investment planning and resource optimization.
Business Reviews: Assist in developing data narratives and presentations for Quarterly Business Reviews (QBRs) and executive updates, ensuring data accuracy and compelling storytelling.
Process Optimization: Proactively identify gaps in data collection processes and propose operational changes to improve data quality and reliability.
Skills/Expertise Required
Data Visualization & Storytelling: Strong proficiency in building dashboards in Tableau and CRM Analytics/Einstein Analytics. Ability to convey data narratives clearly via slide presentations (Google Slides/PowerPoint).
Analytical Rigor: 5+ years of overall experience with 2+ years of in quantitative analysis, business operations, or a related field. Ability to structure problems and propose data-driven solutions.
Technical Proficiency: Experience aggregating and manipulating datasets using SQL, SOQL, or similar tools. Proficiency in Snowflake for data querying and exploration is required. Proficiency in Excel/Google Sheets is required.
Operational Business Acumen: Ability to connect data to business outcomes. Exposure to Sales Operations, Sales Strategy, or a Solutions Engineering environment is a plus.
Cross-Functional Collaboration: Ability to work effectively with both technical teams (IT, Data Science) and non-technical stakeholders (Sales/Solutions Leadership) to move analytics projects forward.
Self-Starter: High degree of motivation and intellectual curiosity. Comfortable working with ambiguity and driving projects from idea to execution with moderate supervision.
Desired Experience:
Hands-on experience with Tableau for dashboard development and data storytelling is highly preferred.
Hands-on experience with Snowflake for data querying and pipeline support is highly preferred.
Experience with Salesforce object architecture and reporting is a strong plus.
Background in management consulting, finance, sales strategy, or solutions engineering is preferred.
Unleash Your Potential
When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.
Accommodations
If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.
Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.
Posting Statement
Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.
Skills Required
- 5+ years of overall professional experience
- 2+ years of experience in quantitative analysis, business operations, or a related field
- Strong proficiency building dashboards with Tableau and CRM Analytics or Einstein Analytics
- Ability to communicate data narratives through slide presentations using Google Slides or PowerPoint
- Experience aggregating and manipulating datasets using SQL, SOQL, or similar tools
- Proficiency with Snowflake for data querying and exploration
- Proficiency with Excel or Google Sheets
- Ability to structure problems and propose data-driven solutions
- Ability to connect data to business outcomes
- Ability to collaborate effectively with technical and non-technical stakeholders
- High motivation, intellectual curiosity, and comfort working with ambiguity
- Ability to drive projects from idea to execution with moderate supervision
- Hands-on Tableau dashboard development and data storytelling experience
- Hands-on Snowflake querying and pipeline support experience
- Experience with Salesforce object architecture and reporting
- Background in management consulting, finance, sales strategy, or solutions engineering
Salesforce Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Salesforce and has not been reviewed or approved by Salesforce.
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Healthcare Strength — Healthcare coverage is described as comprehensive, with medical, dental, and vision options, mental‑health programs, and low‑deductible or heavily subsidized tiers. Feedback suggests offerings like Lyra counseling, care navigation, and wellness reimbursements make access broad and user‑friendly.
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Parental & Family Support — Parental and family benefits are portrayed as robust, including paid leave for primary and secondary caregivers and extensive family‑building support such as fertility, adoption, and doula benefits. Backup childcare and caregiver resources provide practical help across different life stages.
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Leave & Time Off Breadth — Time‑off programs are highlighted as generous, with flexible PTO and hybrid options alongside seven days of paid Volunteer Time Off each year. Feedback suggests this combination supports work‑life balance and community engagement.
Salesforce Insights
What We Do
Salesforce is the #1 AI CRM, where Humans with agents drive customer success together. Through Agentforce, our groundbreaking suite of customizable agents and tools, Salesforce brings autonomous AI agents, unified data from any source, and best-in-class Customer 360 apps together on one integrated platform to help companies connect with customers in a whole new way. Salesforce is democratizing AI agents for businesses of every size and industry so every company can embrace a workforce without limits. Our low code, open, and secure platform helps companies build and customize Salesforce fast so they can safely scale AI-powered work to every customer and employee experience and transform their business. Salesforce is proud to be the market leader, but we’re even more proud to lead in philanthropy, innovation and culture. Guided by core values of trust, customer success, innovation, equality, and sustainability, Salesforce is more than a business — we’re a platform for change.
Why Work With Us
There’s no typical day in the life of a Salesforce employee. You could be transforming our next AI innovation — or transforming your community. Closing deals — or closing your laptop for a day of Volunteer Time Off. Driving change for our customers — or driving change within one of our high-performing teams.
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