Sales Representative - Energy, Gas & NBN
ABOUT THE CLIENT
First Class Energy is an Australian energy-services business helping households and businesses compare and choose electricity, gas and NBN plans. The company also supports energy-efficient solutions, including heat pumps and air conditioning, and is growing its Manila-based team. Learn more at firstclassenergy.com.au.
ROLE OVERVIEW
The Sales Representative will engage First Class Energy's opted-in Australian customer leads, identify their needs and help them select and sign up for suitable electricity, gas and NBN services. This is a high-volume, consultative sales role requiring proven Australian energy or gas experience, strong objection handling, disciplined follow-up and accurate compliance and CRM practices. This is not an entry-level position.
JOB DETAILS
Work setup: Onsite – Eastwood, Quezon City
Schedule: Monday to Friday | 8:00AM to 5:00PM (Manila time)
Holidays: Will follow the applicable Australian public holiday calendar
WHY JOIN FIRST CLASS ENERGY?
At First Class Energy, you will help Australian households and businesses make informed choices about essential services while building a rewarding sales career.
• Uncapped earning potential - be rewarded for strong performance through competitive commissions and incentives.
• Career growth - high performers can progress into senior, coaching, leadership or specialist roles as the team expands.
• Training and support - receive ongoing product knowledge, compliance guidance, coaching and sales development.
• Sell products customers need - help customers compare and switch electricity, gas and NBN plans to suit their needs and budget.
• Positive team culture - work with people who value accountability, collaboration, shared learning and recognition of success.
• Build valuable skills - strengthen consultative selling, objection handling, negotiation, communication and customer relationship skills.
• Make an impact - every conversation is an opportunity to help customers save money, simplify essential services and enjoy a better experience.
KEY RESPONSIBILITIES
Customer Engagement and Sales
• Contact opted-in Australian household and business customers through outbound calls and structured follow-up activity.
• Build rapport quickly and conduct needs discovery covering current services, priorities, budget and service preferences.
• Explain available electricity, gas and NBN plans using approved product information, scripting and sales tools.
• Present rates, benefits, eligibility, retailer conditions, contract details and key terms in clear, customer-friendly language.
• Recommend suitable options, manage objections professionally and use consultative closing techniques to secure positive outcomes.
• Cross-sell electricity, gas and NBN services where appropriate and beneficial to the customer.
• Guide customers through the approved application or assisted online sign-up process and complete all required verification steps.
• Maintain disciplined follow-up on callbacks, incomplete applications and open opportunities.
Performance, Compliance and Team Contribution
• Take ownership of individual activity, contact, conversion, revenue, product-mix, quality and follow-up targets.
• Follow approved scripts, disclosures, verification processes and call frameworks at all times.
• Adhere to applicable privacy, consent, data-handling and customer-protection requirements.
• Record complete and accurate call notes, outcomes, applications and follow-up actions in the CRM.
• Participate in call monitoring, coaching, product updates and mandatory compliance training.
• Escalate complaints, vulnerable-customer concerns, potential mis-selling, system issues or data concerns promptly.
• Work constructively with the Team Lead, share customer insights and contribute to a positive, accountable onsite culture.
QUALIFICATIONS AND EXPERIENCE
Required
• At least 3 years of relevant sales experience in a contact-centre, call-centre or telesales environment.
• Recent, hands-on sales experience with Australian electricity and/or gas products.
• Demonstrated ability to achieve targets and close sales in a high-volume environment.
• Strong verbal English communication suitable for engaging Australian customers.
• Confident needs discovery, objection handling, persuasion and closing skills.
• High attention to detail, particularly in script adherence, verification and CRM documentation.
• Experience using CRM, dialler or contact-centre technology.
Highly Regarded
• NBN/broadband sales experience and the ability to cross-sell across electricity, gas and internet services.
• Sales experience with Dodo or another Australian utilities or telecommunications retailer, comparison service or related account.
• Experience working warm, opted-in or existing-customer lead pools.
• Familiarity with Australian energy sales verification, privacy, consent or compliance expectations.
• Experience with assisted online sign-up or digital application journeys.
Join First Class Energy and build a rewarding career in energy, gas and NBN sales.
Skills Required
- At least 3 years of relevant sales experience in a contact-centre, call-centre or telesales environment.
- Recent, hands-on sales experience with Australian electricity and/or gas products.
- Demonstrated ability to achieve targets and close sales in a high-volume environment.
- Strong verbal English communication suitable for engaging Australian customers.
- Confident needs discovery, objection handling, persuasion and closing skills.
- High attention to detail, particularly in script adherence, verification and CRM documentation.
- Experience using CRM, dialler or contact-centre technology.
- NBN/broadband sales experience and ability to cross-sell across electricity, gas and internet services.
- Sales experience with Dodo or another Australian utilities or telecommunications retailer, comparison service or related account.
- Experience working warm, opted-in or existing-customer lead pools.
- Familiarity with Australian energy sales verification, privacy, consent or compliance expectations.
- Experience with assisted online sign-up or digital application journeys.
What We Do
Sourcefit is a business process outsourcing (BPO) company that provides custom offshore staffing solutions and managed services to help clients build lasting value in their outsourced teams.
