Sales Representative – Inbound/Outbound (Energy)

Job Overview

The Sales Representative – Inbound/Outbound (Energy) engages customers via inbound and outbound calls to support energy comparison and move-home journeys. The role focuses on guiding customers through options, explaining outcomes clearly, and helping them complete sign-ups while maintaining compliance, quality standards, and performance KPIs. This is a high-volume, advisory-style sales role that prioritizes effective communication, positive customer experience, and consistent performance outcomes.

JOB DETAILS

• Work set up: Onsite
• Schedule: Monday to Friday | 7:00 AM – 4:00 PM (Manila time)
• Holiday: Will follow New South Wales (Australia) holidays

RESPONSIBILITIES

Customer Engagement & Assisted Online Sign-Up

• Engage customers via inbound and outbound calls to support energy needs through move-home and energy comparison journeys.
• Support customers in completing their energy sign-up via approved company website(s), providing real-time guidance and assistance.
• Use approved comparison and scripting tools to help customers make informed decisions aligned to their personal circumstances.
• Explain comparison outcomes when required, including rates, fees, offers, benefits, and key terms.

Sales, Outcomes & Verification

• Guide customers through comparison outcomes and next steps in the assisted online sign-up journey.
• Confirm and verbally verify key plan details including rates, contract terms, retailer conditions, and eligibility criteria in line with compliance requirements.
• Facilitate successful completion of online sign-ups while maintaining a customer-first, advisory approach.
• Manage objections professionally to support positive customer outcomes.

Performance & Targets

• Achieve weekly and monthly activity, conversion, revenue, and quality KPIs as agreed with the Head of Retail Growth.
• Take ownership of individual performance metrics including call volume, conversion rate, and revenue outcomes.
• Contribute to overall team targets and performance objectives.
• Maintain disciplined follow-up processes to maximise conversion opportunities.

Compliance & Quality Assurance

• Strictly follow approved sales scripts, disclosures, and call frameworks at all times.
• Adhere to all regulatory, privacy, consent, and compliance requirements relevant to energy and assisted online sales.
• Maintain accurate and complete call notes, records, and CRM updates in accordance with audit standards.
• Participate in call monitoring, QA reviews, coaching sessions, and mandatory compliance training.

Reporting & Accountability Requirements

The employee is expected to:

• Meet agreed weekly and monthly sales, activity, and quality KPIs.
• Maintain high accuracy in CRM records and call documentation.
• Provide transparency in reporting of pipeline, conversion, and outcomes.
• Escalate customer complaints, compliance concerns, or system issues promptly.
• Participate in regular performance reviews and coaching sessions.

Compliance & Conduct

The employee must:

• Comply with all BeMoved policies and procedures.
• Ensure all customer interactions comply with applicable energy regulations, privacy laws, and consent obligations.
• Protect confidential customer and company information at all times.
• Represent the company professionally in all customer interactions.

QUALIFICATIONS

• Extensive telesales experience
• Strong sales capabilities and proven success in a sales role
• Strong verbal English communication skills suitable for supporting Australian-based customers
• Results-driven mindset with the ability to manage objections and close sales
• High attention to detail, particularly in compliance and script adherence
• Ability to work effectively in fast-paced, target-driven environments
• Energy sector experience is an advantage
• Familiarity with CRM systems or call center technology is preferred
• Demonstrated accountability and ownership of responsibilities
• Team-oriented with a collaborative and professional approach