Sales Operations Specialist

TEGNA Inc. (NYSE: TGNA) helps people thrive in their local communities by providing the trusted local news and services that matter most. With 64 television stations in 51 U.S. markets, TEGNA reaches more than 100 million people monthly across the web, mobile apps, streaming, and linear television. Together, we are building a sustainable future for local news.

TEGNA Florida, home to NBC affiliate WTLV and ABC affiliate WJXX in Jacksonville, FL, as well as CBS affiliate WTSP in Tampa, FL, has an exciting opportunity for a Sales Operations Supervisor to join our dynamic, fast-paced team.

 
Job Overview
This supervisory role will oversee a group of Account Managers. You will work the team leading efforts in developing and optimizing sales operations systems and workflow for the sales organization across digital and linear platforms to better serve our customers. You will use process, technology and AI to create the most efficient and effective systems. As we build out the sales team of the future, you will seek to learn why we do things operationally the way we do currently and challenge for alternatives that will improve workflow.
This position reports to the Director of Sales.

Responsibilities:
• Lead and manage team of Account Managers ensuring accurate fulfillment of digital and linear orders and all operational processes across Florida.
• Provide training and support for Account Managers on operational responsibilities for the role of Account Managers so each is able to complete job duties aligned with their role.
• Oversee execution of workflows to achieve operational excellence thus helping team with client satisfaction and retention.
• Onboard and train any new Account Managers and operational team members.
• Consistently evaluate current workflows and processes seeking ways to maximize all resources and ensure optimal use to Account Managers’ time
• Make recommendations to senior leadership on new, more efficient operational processes, including AI driven ideas for improvement.
• Be an expert in industry related software for all sales operations, including Wide Orbit, CRM, Wide Orbit Analytics, etc.
• Ability to learn new software systems quickly and then train the team on how to effectively use them.
• Review hygiene reports consistently to ensure all orders follow company policy and oversee that any errors are corrected in a timely manner.
• Provide backup when needed for any operational support during peak demand periods or during open positions.
• Assist Director of Sales, Director of Digital Sales, and Sales Managers with any operational needs as the business evolves.

Requirements:
• Minimum of three (3) years successful in a sales operational supervisory role within digital media, streaming, and broadcast television.
• Extensive knowledge of digital advertising, including programmatic buying, OTT/CTV, social media, audience targeting, and attribution models.
• Ability to travel a minimum of 30% of time between Jacksonville and Tampa, including overnight stays, as necessary.
• Capability to foster a collaborative environment, encouraging teamwork and cross-departmental partnerships with the Florida stations.
• Strong interpersonal and leadership skills to lead and inspire team as well as work alongside Account Executives and Sales Managers with client partners.
• Excellent time management and organizational skills, thriving in a fast-paced, and able to work with multiple priorities across the team.

TEGNA offers comprehensive benefits designed to safeguard the physical, mental and financial health of our employees and their families. TEGNA offers two medical plan options for full and part-time employees through Blue Cross Blue Shield of Texas, as well as access to dental and eye care coverage; fertility, surrogacy and adoption assistance; disability and life insurance.

Our 401(k) program offers full, part-time and temporary employees the opportunity to contribute 1% - 80% of their pay on a pre-tax basis to TEGNA’s 401(k). Contributions made up to the first 4% of pay are eligible for a 100% match from the company and are 100% vested from day one.

Regardless of participation in TEGNA medical plans, ALL employees and their eligible family members receive nine free virtual doctor’s appointments with a physician through Teladoc, and 12 free annual therapy sessions with a licensed clinician through Spring Health.

TEGNA offers a generous Paid Time Off (PTO) benefit as well as nine paid holidays per year. 

* Some jobs are covered by a collective bargaining agreement and thus some or all of the benefits described herein may not apply. For example, some newsroom bargaining unit employees receive health and retirement benefits under plans administered by the union.

EEO statement:

TEGNA Inc. is a proud equal opportunity employer. We are proud to be an equal opportunity employer, hiring and developing individuals from diverse backgrounds and experiences to add to our collaborative culture. We value and consider applications from all qualified candidates without regard to actual or perceived race, color, religion, national origin, sex, gender, age, marital status, personal appearance, sexual orientation, gender identity or expression, family responsibilities, disability, medical condition, enrollment in college or vocational school, political affiliation, military or veteran status, citizenship status, genetic information, or any other basis protected by federal, state or local law. TEGNA will reasonably accommodate qualified individuals with disabilities in accordance with applicable law. If you are in need of an accommodation in order to submit your application, please email [email protected] 

Recruiting Fraud Alert:
To all candidates: your personal information and online safety are important to us. Only TEGNA Recruiters or Hiring Managers will reach out to you regarding consideration of your application or background.  Communications with TEGNA employees will either come from a TEGNA email address with a domain of tegna.com or one of our affiliate station domains.  
Recruiters or Hiring Managers will never request payments, ask for financial account information or sensitive information such as social security numbers.