Strategic Sales Operations Specialist - Hazmat

As a Strategic Services Logistics Coordinator –Hazmat & Bulk at Integrity, you will serve as an operational expert supporting the Strategic Services team with a focus on hazardous & liquid bulk freight. This role is responsible for executing day-to-day operational functions including quoting, routing, shipment tracking, and customer support while partnering closely with Strategic Sales Managers to support account service and growth.
This position plays a key role in maintaining operational continuity, delivering high-quality customer service, and ensuring adherence to IEL operational standards. The role reports to the Strategic Sales Manager of the hazmat & bulk division.

Core Responsibilities:

Operational Support & Execution

• Act as an operational expert supporting assigned Strategic Services accounts and team members.
• Take ownership of delegated operational tasks while ensuring accuracy, timeliness, and attention to detail.
• Support daily execution of hazmat & bulk freight including quoting, routing, shipment setup, and service coordination.
• Build trust with the Strategic Services team by delivering consistent, high-quality operational support.
• Progress toward managing broader aspects of account operations, including carrier coordination, customer service, and invoicing support.
• Maintain operational continuity in the absence of Strategic Services leadership when needed.

Process Adherence & Accountabilities

• Execute logistics functions with precision, including but not limited to:
  • Load building
  • Load coverage
  • Board management
  • Scheduling
  • Check calls
  • Customer invoicing
• Proactively trace shipments and provide timely updates to internal stakeholders.
• Follow established operational processes aligned with the IEL Way and Sales Operations Guide.
• Complete assigned tasks with full accountability, ensuring work is executed accurately and without rework.
• Utilize internal partnerships for issue resolution, coaching, and operational support as needed.

Hazmat & Bulk Operations & Carrier Management

• Maintain a strong understanding of IEL’s sales process and hazmat & bulk freight regulations.
• Oversee execution of hazmat & bulk shipments within assigned accounts or territory.
• Build and maintain partnerships with hazmat & bulk carriers.
• Support negotiations related to W&I’s, claims, and service initiatives.
• Ensure accurate shipment tracking, tracing, and milestone updates across systems.

Customer & Sales Support

• Respond to customer inquiries, requests, and concerns in a timely and professional manner.
• Communicate directly with customers (as approved) to provide updates and resolve service issues.
• Demonstrate knowledge of IEL solutions in customer and prospect interactions.
• Partner with the Strategic Sales Manager to support account strategy and service delivery.
• Assist sales teams with operational execution tied to onboarding and supporting new business.

Cross-Functional Collaboration

• Work closely with internal departments to ensure cohesive service execution.
• Support collaborative problem-solving to meet customer expectations.
• Demonstrate a strong customer service mindset toward internal and external stakeholders.

Knowledge/Skills/Experience:

Required

• Minimum 2 years of transportation operations experience
• Minimum 2 years of customer service experience
• Strong written and verbal communication skills
• High attention to detail and organizational skills
• Ability to manage multiple priorities in a fast-paced environment
• Collaborative team mindset

Preferred

• Direct experience with hazmat & bulk operations or sales
• Experience supporting FTL, International, or Warehousing services
• Carrier negotiation or claims experience
• Transportation management system experience

Physical Requirements

• Ability to sit or stand at a desk for prolonged periods of time
• Ability to lift up to 15 lbs.

We are committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at [email protected] or call 1-888-374-5138 ext. 4.

US Based Employees - At IEL, we are committed to providing equal employment opportunities for all persons, regardless of age, ancestry, color, religious creed (including religious dress or grooming practice), family and medical care leave status, disability (mental and physical) including HIV and AIDS, marital status, medical condition (including cancer and genetic characteristics), genetic information, military status, protected veteran status, status as a victim of domestic violence or stalking, familiar status, national origin, race, sex, pregnancy, childbirth, breastfeeding or related medical condition, gender identity or expression, sexual orientation and or any other category protected by law.