Join our dynamic team as a Sales Operation Specialist I for Purification Technologies. This pivotal role offers a unique opportunity to collaborate closely with our sales team and customers, driving business success and ensuring exceptional customer experiences. With significant career advancement opportunities, this position is perfect for motivated individuals looking to excel in sales and customer relations.
An ideal candidate is collaborative and responsive, working well with others and promptly addressing needs. They are detail-oriented and analytical, paying close attention to details and effectively analyzing situations. This candidate demonstrates strong critical thinking and decision-making skills, making informed decisions through logical reasoning. They are self-motivated and capable of managing multiple tasks efficiently, showcasing excellent time management. This role is perfect for someone who enjoys a mix of customer interaction, process improvement, and cross-functional teamwork.
Role Overview:
- Central Point of Contact: Acts as the main liaison for sales representatives and customers regarding business operations.
- Cross-Functional Collaboration: Works with various teams such as Finance, Customer Service, Marketing, and Supply Chain.
What You Will Do:
Customer Support
- Set up new customers and maintain contact information.
- Ensure pricing, purchase order, and invoice accuracy.
- Resolve disputes, blocked orders, and credit issues.
Sales Support
- Onboard new sales and sales operations associates.
- Provide expertise on customer relationship management and order/billing systems.
- Serve as a liaison for questions, training, and issue resolution.
Order Support
- Track orders and research proof of delivery.
- Coordinate rush orders and return material authorizations.
Process Improvement
- Identify process gaps and provide expertise for technical solutions and testing.
General Support
- Communicate effectively within sales and cross-functional teams to enhance operational efficiency.
Minimum Qualifications:
- High School Diploma or GED completed
- 3 years relevant industry/organizational operations knowledge
- Intermediate proficiency in Microsoft Excel
- No immigration sponsorship available for this position
Preferred Qualifications:
- Associates and/or bachelor’s degree in business, communications or IT
- 2 years of Ecolab customer support experience
- Advanced skills in Microsoft Office Suite and SAP
- Organization and time management skills
- Problem solving skills
- Ability to communicate with all levels of the organization
- Strong attention to detail
- Self-motivated
- Work well with teammates to overcome challenges
Annual or Hourly Compensation Range
Benefits
Ecolab strives to provide comprehensive and market-competitive benefits to meet the needs of our associates and their families. Click here to see our benefits.
If you are viewing this posting on a site other than our Ecolab Career website, view our benefits at jobs.ecolab.com/working-here.
Potential Customer Requirements Notice
To meet customer requirements and comply with local or state regulations, applicants for certain customer-facing roles may need to:
- Undergo additional background screens and/or drug/alcohol testing for customer credentialing.
- Be fully vaccinated for COVID-19, including a booster if eligible, unless a religious or medical accommodation is requested by the applicant and approved by Ecolab.
Americans with Disabilities Act (ADA)
Ecolab will provide reasonable accommodation (such as a qualified sign language interpreter or other personal assistance) with our application process upon request as required to comply with applicable laws. If you have a disability and require accommodation assistance in this application process, please visit the Recruiting Support link in the footer of each page of our career website.
Ecolab Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Ecolab and has not been reviewed or approved by Ecolab.
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Retirement Support — Feedback suggests the company provides strong retirement programs, including a 401(k) with employer matching and a pension, alongside options like an employee stock purchase plan. Offerings such as retiree healthcare benefits and diverse investment choices reinforce long-term financial support.
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Healthcare Strength — Feedback suggests medical coverage is broad, with HSA plan options and company contributions, prescription benefits, dental and vision, and virtual care and mental health support. Company-paid wellness programs and income protection (short- and long-term disability, life and accident) further strengthen core coverage.
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Parental & Family Support — Family-focused programs include fertility support, adoption assistance, and paid parental leave, complemented by counseling and resource services. These offerings are positioned as supportive of employee well-being across different life stages.
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What We Do
A trusted partner at nearly three million customer locations, Ecolab (ECL) is the global leader in water, hygiene and infection prevention solutions and services. With annual sales of $12 billion and more than 44,000 associates, Ecolab delivers comprehensive solutions, data-driven insights and personalized service to advance food safety, maintain clean and safe environments, optimize water and energy use, and improve operational efficiencies and sustainability for customers in the food, healthcare, hospitality and industrial markets in more than 170 countries around the world. For more Ecolab news and information, visit www.ecolab.com, or follow us on twitter.com/ecolab, facebook.com/ecolab or instagram.com/ecolab_inc.
