We are looking for a talented Sales Operations Leader to join our team specializing in Sales for our Parts WEL UK Department in Wellingborough, United Kingdom.
This role might require up to 25% of domestic travel.
In this role, you will make an impact in the following ways:
Lead and inspire a high-performing Business Development Representative team, creating a culture of accountability, collaboration, and continuous development while ensuring alignment with business priorities and growth objectives across the UK & Ireland aftermarket business.
Drive profitable aftermarket parts growth by identifying new business opportunities, expanding market share, and developing sales strategies that strengthen customer retention and increase revenue across multiple market segments.
Enhance the customer experience by ensuring customer enquiries are managed efficiently, issues are resolved proactively, and customer expectations are consistently exceeded to build long-term loyalty and trust.
Leverage business analytics and Salesforce insights to monitor sales performance, identify trends, uncover growth opportunities, and make data-driven decisions that improve commercial outcomes.
Partner with cross-functional stakeholders including Business Development Leaders, Customer Support, Marketing, Supply Chain, Finance, and Aftermarket teams to align strategies, improve processes, and deliver business objectives.
Build and strengthen strategic customer relationships through regular engagement with key accounts and prospective customers, identifying customer needs and converting opportunities into sustainable business growth.
Champion operational excellence and business transformation, driving process improvements, KPI ownership, CRM adoption, and supporting initiatives such as SAP implementation to improve efficiency and sales effectiveness.
Develop future sales capability through coaching, mentoring, succession planning, and talent development, ensuring the team is equipped to meet evolving customer needs and support long-term business success.
To be successful in this role you will need the following:
Strong people leadership and coaching skills to develop, motivate, and retain a high-performing Business Development Representative team while driving accountability, engagement, and continuous improvement.
Commercial and analytical acumen to interpret sales data, leverage Salesforce insights, identify growth opportunities, and translate market trends into effective sales and business strategies.
Excellent customer and stakeholder management skills to build trusted relationships with key customers and collaborate effectively with Business Development Leaders and cross-functional teams to deliver business objectives.
A results-oriented mindset with strong operational focus to manage day-to-day sales activities, drive process improvements, lead business transformation initiatives, and consistently achieve customer satisfaction, sales growth, and operational performance targets.
Education/ Experience:
University or college degree in the field of Sales or Marketing with an MBA preferred, or an acceptable combination of education and experience.
This position may require licensing for compliance with export controls or sanctions regulations.
Significant level of relevant work experience required. Experience as a sales representative and other sales support function desirable. Experience in strategy, management/budget holding, product, technical roles, and/or CRM systems and tools is beneficial.
Skills Required
- University or college degree in Sales or Marketing, or an acceptable combination of education and experience
- MBA
- Significant relevant work experience
- Experience as a sales representative or in sales support functions
- Experience in strategy, management, budget ownership, product, technical roles, or CRM systems and tools
- Licensing for export controls or sanctions compliance, if required for the position
Cummins Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Cummins and has not been reviewed or approved by Cummins.
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Retirement Support — A 401(k) with company contribution/match and both defined contribution and defined benefit pension plans are offered, alongside profit sharing and an employee stock purchase plan. This mix supports long-term savings and financial security.
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Healthcare Strength — Multiple medical plan options (HSA, HSA Plus, PPO) with dental, vision, life and long-term disability coverage are provided, along with telehealth, mental-health support, and wellness tools. In-network protections and HSA/HSA Plus structures are described to help manage costs.
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Parental & Family Support — Paid maternity and paternity leave, family medical leave, and adoption assistance are offered. Reduced or flexible hours and unpaid extended leave options further support caregiving needs.
Cummins Insights
What We Do
At Cummins, we empower everyone to grow their careers through meaningful work, building inclusive and equitable teams, coaching, development and opportunities to make a difference. Across our entire organization, you'll find engineers, developers, and technicians who are innovating, designing, testing, and building. You'll also find accountants, marketers, as well as manufacturing, quality and supply chain specialists who are working with technology that's just as innovative and advanced.
