About Kustomer
Kustomer is the AI-native customer experience platform that turns every interaction into a lasting relationship and a measurable business outcome. By unifying customer data, conversations and AI-native workflows into a single connected timeline, Kustomer helps teams cultivate customers, not tickets, resolving issues faster and delivering more personalized service across every channel. Today, Kustomer is the core platform for leading customer service brands like Sweetgreen, Starz, Vuori, Goldbelly and Cotopaxi.
Founded in 2015 by serial entrepreneurs Brad Birnbaum and Jeremy Suriel, Kustomer raised nearly $200M in funding culminating in a Series E before being acquired by Meta in a deal that closed in 2022. In 2023, Kustomer's founders and original investors, Battery, Redpoint, and Boldstart Ventures, spun the company back out with a $60M investment as an independent, privately held business ready to focus more deeply on AI. In 2025, Norwest led our Series B, bringing our total funding to $90M. This momentum allowed Kustomer to double down on AI-native innovation and build a sharper roadmap for the future of customer experience. Our Krew is a remote-friendly team spread across the U.S. with hubs in NYC and London. We gather in person each year at our annual Kustomer Kick-Off event and always look for Krew members who are curious, collaborative, and ready to shape the future of Customer Experience.
About the Role
As a Sales Development Representative (SDR), you will support the Kustomer sales effort in multiple functions while developing your skills for a full-cycle sales role. Your daily responsibilities will include the prospecting and sourcing of potential decision makers, outbound lead generation and leading qualification meetings. You will create an excellent first impression for prospective customers over multiple channels, including email, phone, and social. You will work closely with the sales and marketing teams driving Kustomer’s message to the market.
We are focused on hiring in the New York, NY metropolitan areas as the team comes into our Manhattan office 1x a week on Wednesdays. You must already be located in the tri-state area (CT, NY, NJ).
You'll be responsible for:
Engaging with potential prospects over email and phone to qualify and set appointments for the account executives
Identifying target customers for Kustomer through email, phone, and social channels
Maintaining active engagement with leads through informed, creative follow-ups
Researching and developing prospective accounts
Working closely with account executives to identify qualified accounts and define strategies for outreach
Partnering with marketing to deliver proper messaging and identify the best target market segments
Achieving quarterly quotas for developed leads and closed Sales
May involve handling sensitive personal data
Your qualifications:
6 months of inbound/outbound sales experience (may include internships), previous work with sales/startups preferred
You are able to quickly engage potential customers over email, phone, and in person
You’re clear, concise, and accurate in your communications, both written and verbally
You’re excited by AI and quickly mapping them to Sales processes
You possess grit and don’t shy away from rejection
You’re hungry to progress your career
You know how to effectively manage your time to complete objectives
You have experience being accountable to metrics, often exceeding them
You thrive in a high-energy team environment
Want to learn more about our Sales culture? Check out our CRO's Builtin Article: No one is a Cog in the Machine.
HIPAA Compliance
All roles at Kustomer may involve handling sensitive personal data.
Benefits
Kustomer offers an array of benefits including competitive salaries and stock options. In the U.S. we offer 100% healthcare coverage, 401K, WiFi and Mobile reimbursement, and a generous vacation policy; in the UK we also offer pension, supplemental health insurance and other perks.
Diversity & Inclusion at Kustomer
Kustomer is committed to bringing together individuals from different backgrounds and perspectives.
We strive to create an inclusive environment where everyone can thrive, feel a sense of belonging, and do great work together.We are proud to be an equal opportunity employer open to all qualified applicants regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, Veteran status, or any other legally protected status.
Candidate Privacy Notice
As a job applicant, you have the right to know and understand the categories of personal information we collect about you, and the purposes for which we use such personal information.
Disclaimer: Kustomer only contacts candidates from company email addresses ending in kustomer.com and does not seek funds from candidates in any circumstances.
Skills Required
- 6 months of inbound/outbound sales experience (may include internships)
- Located in the New York metropolitan tri-state area (CT, NY, NJ) and able to attend Manhattan office 1x week
- Ability to engage potential customers over email, phone, and in person
- Clear, concise, and accurate written and verbal communication
- Interest in AI and ability to map AI tools to sales processes
- Resilience and ability to handle rejection (grit)
- Motivation to progress a sales career
- Effective time management to meet objectives
- Accountability to metrics and history of meeting or exceeding them
- Ability to thrive in a high-energy team environment
- Previous work with sales/startups
What the Team is Saying
Kustomer Compensation & Benefits Highlights
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Affordable Benefits — The package includes 100% employer-paid medical, dental, and vision premiums for both individuals and families, reducing direct costs. Additional health-related options like HSA/FSA and comprehensive coverage are highlighted across materials.
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Leave & Time Off Breadth — An unlimited/flexible PTO policy is presented alongside paid holidays and sick time, signaling broad access to time away. Flexible time off is described as a core part of the offering.
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Parental & Family Support — Up to 16 weeks of paid parental leave for birthing parents (with qualifying tenure) and paid leave for non-birthing parents are offered. Fertility benefits are included within the health plans.
Kustomer Insights
What We Do
Kustomer is the AI-native CX platform that helps companies move beyond reactive support and build customer experience around outcomes. By connecting customer data, workflows, knowledge, AI, and human agents in one system, Kustomer gives teams the context and control to deliver faster, more personal experiences and turn customer interactions into growth opportunities.
Why Work With Us
Brands like Sweetgreen, Starz, Vuori, Resy and Cotopaxi trust Kustomer's exceptional CRM. The Kustomer Krew is dedicated to perfecting the customer experience and we’re looking for people who are passionate about finding a better way to do what’s always been done. You'll work alongside seasoned entrepreneurs and leaders in building our future.
Gallery
Kustomer Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Our teams work together closely at our office in Midtown Manhattan. The office is often used for intentional team onsite/offsites. Great news: dogs allowed!
