Companies Kustomer

Kustomer

United Kingdom

Total Offices: 2

200 Total Employees

75 Product + Tech Employees

Year Founded: 2015

View Website

We're Hiring!

Engineering 2 Consulting 1 Customer Success & Experience 1 Product Management 1 Sales 1

View all jobs

What's It Like to Work at Kustomer?

Updated on June 05, 2026

Frequently Asked Questions

Job Satisfaction

At Kustomer, job satisfaction is built into the fabric of our culture through clear growth paths, competitive compensation, and a management style rooted in consistent feedback and recognition. We believe work should be sustainable and meaningful, which is why we tie every role to our core mission while providing the flexibility and benefits necessary to reduce day-to-day stress. Our leadership team takes an active role in this environment by regularly analyzing engagement surveys to ensure every voice is heard. By empowering our People team to monitor employee sentiment and proactively adjusting policies as needs evolve, we ensure that Kustomer remains a place where people can do their best work.

Kustomer Employee Reviews

What I love about Kustomer is how it blends the agility of a startup with the experience of a company founded by serial entrepreneurs with multiple successful exits and over 50 years in CX. We move fast, build thoughtfully, and bring a level of maturity that’s rare in early-stage companies. It’s an amazing place to scale, learn, and lead.

Rachel, VP, Product

I have had the opportunity to work with an incredible group of people who all share the singular goal of building an amazing product. Each one of us has an impact on Kustomer's success, and opportunities to make our customers happy.

Brandon, Software Engineer, Full Stack

We've started a tradition we refer to as Kamp Kustomer - a yearly in-person retreat where we come together in fun locations like the Poconos to reconnect, build trust within our teams, and collaborate. It's a great chance to unwind from the daily routine and we always return with renewed energy and focus.

Jay, Partner Manager

Something that I’ve learned during my time at Kustomer is the power of embracing your team’s knowledge. As professionals in the workforce, we’re often pushed into thinking that we need to know everything and work in a silo. Everyone at Kustomer embraces collaboration and supporting each other through their projects. It’s very special in that way.

Tanya, Chief People Officer/ Chief of Staff to the CEO

What People Are Saying About Kustomer

Benefits & Perks: Total rewards are described as strong for the company’s stage, including 100% employer‑paid healthcare (U.S.), generous PTO, fertility benefits, paid parental leave, 401(k), and remote‑friendly stipends and retreats. Feedback suggests flexibility and well‑being resources are a notable draw alongside equity and bonuses in some roles.
Team Support: Colleagues are often seen as kind, collaborative, and low‑ego, with cross‑functional teams that help new hires quickly and formal recognition rituals that reinforce support. Periodic in‑person gatherings like Kamp Kustomer help a distributed workforce stay connected.
Innovation & Products: Work centers on an AI‑native, omnichannel CX platform (assistants, routing, orchestration) with frequent updates and a broad, visible product surface. Feedback suggests this creates tangible impact and modern problems for product, data, and platform engineers as well as customer‑facing teams.