Kustomer
Kustomer Career Growth & Development
Kustomer Employee Perspectives
How do you develop and grow sales talent?
Over the years I’ve learned that step one is finding each seller’s “why.” Each of us brings a different set of experiences and motivations for choosing this career and grounding coaching and growth opportunities in those perspectives is crucial to get buy-in.
Second, as the saying goes, clear is kind. I always try to frame coaching and development in one or more of three buckets. The first bucket is “your customers want this type of experience.” The second bucket is “the company needs this type of behavior or skill level.” And the third is “this type of change will positively impact your career growth.” If the team understands development through the lens of how it benefits their customers, the company and themselves, it tends to resonate a lot more.
How do sales goals align with company mission and culture?
Our mission is to end bad customer service, so we’ve shifted from legacy SaaS selling tactics to things that actually provide a great experience for potential buyers. Over the years, buyers have come to expect easier, earlier access to technology and we lean into that. Of course having an innovative, reliable product makes that easier to do. Buyers have also come to expect a level of expertise, so we’ve set that as a baseline expectation culturally. We must embody expertise in our field.
What role does recognition play in your team’s success?
One of the key shifts we’ve made is focusing on recognizing successful behaviors in addition to successful results. Obviously we chose a results-oriented profession. But those results are the outcomes from successful behaviors, so I try to spend more time talking about what led to the result and recognizing team members for those things and encouraging more of those things. We are living in a time of incredible market dynamics and the ability to adapt and innovate is crucial. That’s why recognizing and rewarding early behaviors and the willingness to try new things is important to me.
Kustomer Employee Reviews
What People Are Saying About Kustomer
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Cross-Functional Experience: Teams are described as working across engineering, product, design, testing, and technical writing, offering end-to-end exposure to the product lifecycle. Feedback suggests this structure builds collaboration, problem-solving, and broader business understanding.
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Challenging Assignments: Projects are portrayed as challenging while colleagues are approachable and supportive, creating stretch opportunities within day-to-day work. This environment is seen as conducive to learning by doing and taking meaningful ownership.
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Professional Development: Company materials highlight job training, conferences, development check-ins, leadership programs, and scheduled promotion-review cycles. Feedback suggests these resources can support growth when managers actively engage with them.
Kustomer's Benefits
Defines roles and sets expectations for success
Job training & conferences
Kustomer offers employees professional development opportunities like the ability to attend job related conferences and seminars.
Managers hold regular development check-ins
Promote from within
Regularly scheduled promotion review cycles for employees
