Jobs at Kustomer

Own post-sale customer relationships: lead onboarding, drive product adoption and AI-driven automation, manage renewals and expansions, advocate customer needs cross-functionally, conduct business reviews, and travel to build high-impact relationships.

Design, build, and maintain scalable backend and infrastructure systems (50% backend, 50% infra). Improve developer experience, observability, performance, availability, and latency. Lead large-scale architectural changes (database sharding, event bus, search scaling), mentor engineers, drive cross-team best practices, and collaborate with InfoSec on compliance and security automation.

The Senior Full Stack Software Engineer will design and develop scalable web applications, work across the stack, collaborate with teams, and integrate AI features while mentoring junior developers.

Lead, coach, and scale an outbound BDR team to build qualified pipeline for enterprise and mid-market SaaS. Own prospecting playbooks, CRM hygiene, reporting, forecasting, and cross-functional alignment with Marketing, Sales, and RevOps. Stay hands-on by joining calls, running performance reviews, and introducing AI tooling to improve prospecting efficiency.

Lead product strategy and roadmap for Kustomer's core platform. Gather customer and internal feedback, define features, collaborate cross-functionally, and drive end-to-end product delivery with focus on AI-enabled capabilities and measurable customer impact.

Lead customer onboarding and configuration of the Kustomer platform, manage multiple implementations, integrate APIs and automations, train and advise customers, troubleshoot with Product/Engineering, document best practices, and ensure adoption and project success.