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The Role
The Sales Activation Specialist I manages orders for Residential and Small Business customers, coordinates with teams for service delivery, and resolves customer issues while providing excellent service.
Summary Generated by Built In
This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.
Curious about a role where your communication skills drive sales and shape customer experiences? At Spectrum, you'll manage orders for Residential and Small Business customers, partnering with multiple departments to ensure seamless service delivery. By guiding customers through the sales process and resolving issues efficiently, you'll directly contribute to our commitment to outstanding service.
How You'll Make an Impact
Working Conditions
What You'll Bring to Spectrum
Required Qualifications
Education
Experience
Skills
Preferred Qualifications
Skills
#LI-JS8
CSU101 2026-73170 2026
Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.
A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you'll be keeping our customers connected to what matters most in 41 states across the U.S.
Grow Your Career Here We're committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans.
Curious about a role where your communication skills drive sales and shape customer experiences? At Spectrum, you'll manage orders for Residential and Small Business customers, partnering with multiple departments to ensure seamless service delivery. By guiding customers through the sales process and resolving issues efficiently, you'll directly contribute to our commitment to outstanding service.
How You'll Make an Impact
- Respond to calls and messages from Residential and Small Business customers, processing orders for cable, internet, voice and mobile services
- Coordinate with internal teams and business partners to facilitate order fulfillment from initial inquiry through completion
- Gather and follow up on leads, cancellations, overdue tasks and order exceptions to ensure timely order processing
- Manage multiple systems and platforms to address non-standard scenarios and guarantee accurate service delivery
- Prepare and obtain customer documents, generate precise orders and agreements and ensure correct billing and completion
- Schedule and reschedule orders with customers, applying business rules to maximize completion rates
- Share best practices within the team and suggest improvements to enhance performance
Working Conditions
- Office environment
What You'll Bring to Spectrum
Required Qualifications
Education
- High School Diploma or equivalent
Experience
- 2+ years customer service or sales experience
Skills
- Ability to prioritize and organize effectively
- Proficiency using personal computer and software applications
- Ability to work independently and within a group
- Capacity to address and resolve customer complaints and issues
- Strong oral and written communication skills in a professional manner
- Knowledge of cable, internet and telephone services
- Familiarity with accounting and billing procedures
- Understanding of office procedures and Spectrum policies
- Knowledge of service troubleshooting
- Awareness of residential product information, packaging, pricing and current offers
Preferred Qualifications
Skills
- Knowledge of cable television, high speed internet and phone products and services
#LI-JS8
CSU101 2026-73170 2026
Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.
A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you'll be keeping our customers connected to what matters most in 41 states across the U.S.
Grow Your Career Here We're committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans.
Skills Required
- High School Diploma or equivalent
- 2+ years customer service or sales experience
- Proficiency using personal computer and software applications
- Strong oral and written communication skills
- Knowledge of cable, internet and telephone services
What the Team is Saying
Eilisa
Group Vice President, Service Delivery Applications
Stephanie
Sr. Director, Video Tools & Automation
Raquenel
Senior Director, Product Insights
Mary
GVP, Network Security Operations
Spectrum Compensation & Benefits Highlights
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Retirement Support — Retirement support includes a 401(k) dollar‑for‑dollar match up to 6% of pay plus an additional 3% company contribution for most employees, effectively up to 9% in company contributions. This structure is consistently highlighted across benefits materials as a core strength.
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Affordable Benefits — Medical, dental, and vision coverage offer multiple plan options, with the company stating it has absorbed premium increases for many years to help keep employee paycheck costs stable. 24/7 EAP counseling and company contributions to health accounts on certain plans add to overall affordability.
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Wellbeing & Lifestyle Benefits — Free and discounted Spectrum Internet/TV and deep Spectrum Mobile discounts provide meaningful everyday savings tied to the company’s products. Availability varies by service area, but these perks are frequently emphasized as part of total rewards.
Spectrum Insights
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The Company
What We Do
Our Product and Technology team creates, develops, and operates the nation’s fastest mobile service, most reliable internet service, most viewed live TV app, and the most advanced WiFi, serving nearly 100 million users and 500 million devices. We are transforming the next era of connectivity and entertainment experiences together. The experience within Spectrum’s Product and Technology team is unmatched and there are opportunities to grow your career as a designer, architect, engineer, developer, operator, or data scientist. We are creative, disciplined, hard-working, complex-problem solvers that believe in collaborating to deliver the highest quality customer experience.
Why Work With Us
At Spectrum, we continually refine technology, process, and structure. We are committed to delivering a superior network infrastructure, the most competitive products, and highly rated customer experiences. Our talented team of experts deploys technology solutions and builds systems and tools for our employees to provide exceptional operations.
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About our Teams
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OnSite Workspace
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Stamford, CT
Austin, TX
Charlotte, NC
Denver, CO
Los Angeles, CA
Saint Louis, MO
Stamford, CT
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