Who We Are – MassMutual India
Since 1851, MassMutual’s commitment has always been to help people protect their families, support their communities, and help one another. Therefore, we want to inspire people to Live Mutual. We at MassMutual value diversity and inclusion. We’re people helping people
A career with us means you will work alongside exceptional people and be empowered to reach your professional and personal goals. Our employees are the foundation of what makes MassMutual a strong, stable, and ethical business. We seek and value unique and varied perspectives and experiences because we believe we are stronger when all voices are heard. We invite you to bring your bright, innovative ideas to MassMutual as we continue to help millions of Americans rely on each other.
Together, we’re stronger.
Job Description
Key Skills & Responsibilities
- Problem-Solving Abilities: Excellent troubleshooting skills to diagnose and resolve issues quickly and efficiently. Ability to perform root cause analysis and implement solutions.
- Analytical Thinking: Ability to analyze complex processes and demonstrate strong attention to detail to ensure accuracy in bot’s operations.
- Technical Proficiency: Strong understanding of RPA tools like UiPath, Blue Prism, or Automation Anywhere. Proficiency in programming languages such as VB.Net or C#, Python, or JavaScript is also essential.
- Bot Monitoring and Maintenance: Monitor the performance of RPA bots in production environments. Ensure bots are running smoothly, address any issues that arise and perform health checkup and VDI/License optimization.
- Incident Management: Respond to and resolve incidents related to RPA bots. Perform root cause analysis and implement corrective actions to prevent recurrence.
- Bot Deployment and Updates: Assist in the deployment of new bots and updates to existing bots. Ensure that changes are thoroughly tested and documented.
- User Support: Provide support to end-users and business teams. Address their queries and issues related to RPA bots and processes.
- Documentation: Proficiency in documenting processes, workflows, and technical details. Ability to create and maintain runbooks and knowledge base articles.
- Collaboration: Strong teamwork skills to work effectively with IT and business teams. Ability to coordinate with L1 support and escalate issues to L3 support when necessary.
- Collaboration with L1 & L3 Support: Coordinate with L1 support to ensure timely resolution of issues. Escalate complex issues to L3 support and collaborate on solutions.
- Communication Skills: Effective communication skills to interact with stakeholders, team members, and end-users. Ability to explain technical issues in a clear and concise manner.
- Process Improvement: Identify opportunities for process improvement and optimization. Work with business analysts and stakeholders to implement enhancements.
- Continuous Learning: Willingness to stay updated with the latest RPA technologies and best practices. Ability to adapt to new tools and methodologies.
- Training & Mentoring: Train and mentor junior team members and new hires. Share knowledge and best practices to enhance the team's capabilities.
Basic Qualifications
- Bachelor's degree or equivalent job experience in Computer Science or another IT-related field.
- Minimum 8 years IT application development/application support experience
- 5+ years of experience in UiPath/other RPA production support, supporting large RPA environments with at least 50+ bots in UiPath
- UiPath Developer Advanced (UiARD) Certified
- Experience working with UiPath support in the installation of UiPath in HA configuration, troubleshooting environment issues
- Experience establishing support, monitoring processes and best practices
- Able to contribute to 1. Automation 2. Causal analysis 3. Develop shared/common solutions.
- Hands-on experience with Incident and problem management.
- Experience in programming languages SQL, VB.Net, C#, Java
- Scripting experience using Python, Powershell
- Knowledge with major Operating System such as Windows, UNIX and Linux
- Excellent coding, testing and debugging skills
- Excellent communication skills in both written and verbal English
- Should have excellent knowledge in UiPath ReFramework, Dispatcher/Performer models and Experience in development for a minimum of 10 unattended bots.
- Should be flexible to work in monthly rotational shifts, in US time zone. (5AM EST & 8AM EST)
Why Join Us?
We’ve been around since 1851. During our history, we’ve learned a few things about making sure our customers our top priority. In order to meet and exceed their expectations, we must have the best people providing the best thinking, products, and services. To accomplish this, we celebrate an inclusive, vibrant, and diverse culture that encourages growth, openness, and opportunities for everyone. A career with MassMutual, Great Place to Work® certified and India's Best Workplaces in BFSI 2023 - Top 50 organization means you will be part of a strong, stable, and ethical business with industry leading pay and benefits. And your voice will always be heard.
Does this sound like a great fit? Apply today!
Skills Required
- Bachelor's degree or equivalent in Computer Science or IT-related field
- Minimum 8 years IT application development/application support experience
- 5+ years of UiPath/other RPA production support experience supporting large environments (50+ bots)
- UiPath Developer Advanced (UiARD) certification
- Experience installing and troubleshooting UiPath in High Availability (HA) configurations
- Experience establishing support and monitoring processes and best practices
- Hands-on incident and problem management experience
- Experience with UiPath ReFramework, Dispatcher/Performer models and development of at least 10 unattended bots
- Programming experience: SQL, VB.Net, C#, Java, JavaScript
- Scripting experience using Python and PowerShell
- Knowledge of major operating systems: Windows, UNIX, Linux
- Strong coding, testing and debugging skills
- Excellent written and verbal communication skills in English
- Ability to monitor bot performance, perform health checks, and optimize VDI/licenses
- Willingness to work monthly rotational shifts in US timezone (early morning EST hours)
- Ability to document processes, create runbooks and knowledge base articles
- Ability to train and mentor junior team members
What the Team is Saying
What We Do
With our world class Global Capability Centre (GCC) in the heart of Hyderabad, we at MassMutual are extending a nearly 170-year legacy of securing futures and protecting loved ones to Telangana, India in 2020. The Hyderabad GCC has been established to explore the global talent pool with an in-house team of experts in full-stack Development & Support, DevOps, Quality Assurance, Security & Cloud Engineering, Data Science and several other areas such as insurance, business, security, and operations. Living Mutual has always been at the core of MassMutual’s purpose. Since 1851, MassMutual’s mutual way of life has been reflected in its various initiatives, be it Social Responsibility, Corporate Governance, or Diversity & Inclusion. With the opening of our Hyderabad facility, you’ll not only get to work in our innovative, state-of-the-art Global Capability Centre, you’ll also be supported by colleagues in our global MassMutual community. Spread across 73000+ square feet facility on the 7th floor of BSR IT SEZ, the Global Capability Center in Hyderabad can house more than 600 employees. Located at the heart of Financial District, the facility boasts of work class infrastructure and amenities, enabled by state-of-the-art technology and security systems. In-house gymnasium / aerobics center, yoga room, indoor games room, mothers’ / wellness room, 200+ seater cafeteria, high-rise & lounge seating are some of the amenities available for the employees. The SEZ facility will also provide common creche and eat-out restaurants in the building premises, once operational. Join us now to collaborate with teams across the world on projects and initiatives that will contribute to the growth of MassMutual as a global financial services leader.
Why Work With Us
MassMutual is leading the financial services industry in digital enablement, and the new MassMutual India Global Capability Center is a result of this effort. We are here to empower careers and help people secure their futures through innovation and technology.
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