Senior Sales Operations Manager

About EliseAI

EliseAI develops cutting-edge conversational AI technology for industries fundamental to our lives: housing and healthcare. Everything is built on the foundation of health and home. Broken systems or ineffective processes in these domains have a disproportionate impact on our quality of life and society’s overall wellbeing. Conversely, any solution or technology that solves problems in these areas will have an impact that ripples far beyond them. 

That’s the only kind of impact we are interested in having at EliseAI. 

If you get excited by the thought of working really hard on these kinds of problems, then EliseAI is the right place for you.

About the role

We are looking for an outstanding Senior Sales Operations Manager to build and own the growing tech stack for our Commercial organization (including Salesforce). In this role, you will contribute to our overall Sales strategy and manage our software and tools, ensuring that our Sales team has the resources they need to operate optimally. 

Key Responsibilities

• Develop and implement processes and process improvements for the Sales, Customer Success, and Marketing teams.
• Perform day-to-day maintenance and administration of Salesforce, including maintaining custom objects, automations, user profiles, and other key functionality.
• Build and maintain dashboards in Salesforce and work with key stakeholders to understand data needs.
• Maintain important systems across our tech stack and ensure data integrity across multiple integrations (HubSpot, IronClad, Outreach, Sales Nav, ZoomInfo, Gong, etc.).
• Support our growing Sales team by answering help requests and identify areas for improvement that benefit the Sales team and EliseAI as a whole.
• Work cross-functionally with other departments such as Finance, Product, and Implementation to ensure alignment on company goals.

Requirements

• 4+ years of Sales Operations experience in a growing SaaS company. 
• Salesforce wizard - able to effectively manage a complex deployment with various customizations, integrations, and automations.
• Understanding of how billing/financial systems integrate with Salesforce when quoting, contracting, and closing deals.  
• Experience working closely with Sales teams, including training new hires and effectively speaking to key processes and data.
• Ability to work effectively in a fast-paced ecosystem. 
• Great at owning initiatives with little guidance. 
• Startup mindset on ownership and work product that strikes an effective balance between quality and sense of urgency.
• Strong bias for action.
• Strong system design knowledge.
• Willingness to work in person at our NYC headquarters with the team 4-5 days/week.

Why join

Growth and impact at the ground floor of a funded and scaling startup. Instead of following a playbook, you’ll be writing it. Often, you’ll be identifying how we can better scale as a team, organization, and company - owning initiatives from ideation to execution, management, and reporting. You’ll be encouraged to iterate through successes and failures, improving and scaling initiatives with support from your team. 

Benefits

In addition to the growth and impact you’ll have at EliseAI, we offer competitive salaries along with the following benefits:

• Equity in the company in the form of stock options 
• Medical, Dental and Vision premiums covered at 100%  
• Fully paid parental leave
• Commuter benefits 
• 401k benefits
• Monthly fitness stipend
• Our brand new Midtown south office with an open floor plan, fully stocked kitchen, and company paid lunch
• Fun company social events through our Elise and the City program
• Unlimited vacation and paid holidays

We'll cover relocation packages from outside of the Greater NYC metro area - we'll make the move exciting, not painful.

Job Compensation Range:

The salary range for this role is $150,000 - $175,000. EliseAI offers a competitive total rewards package which includes base salary, equity, and a comprehensive benefits & perks package. Exact compensation inclusive of salary and any bonuses is determined based on a number of factors including experience and skill level, location and qualifications which are assessed during the interview process. Additional details about total compensation and benefits will be provided by our Recruiting Team during the hiring process.

EliseAI provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

If you need assistance and/or a reasonable accommodation in the application or recruiting process due to a disability, please contact us at [email protected].

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