The Role
The Revenue Operations Manager oversees billing operations, ensuring accuracy and compliance, while leading a team and optimizing processes. Key responsibilities include managing the billing cycle, resolving disputes, and collaborating with cross-functional teams.
Summary Generated by Built In
Position Overview
The Manager, Revenue Operations serves as the operational leader responsible for end-to-end billing operations and revenue integrity across the organization. This role ensures accurate, timely revenue recognition and billing processes while maintaining rigorous controls and compliance standards. The position requires a strategic operator who can balance operational excellence with process innovation, driving both billing accuracy and operational efficiency. This role partners closely with Accounts Receivable, Accounting, Client Delivery, and IT teams to ensure seamless revenue operations and provide critical insights that support business decision-making and financial planning.
Essential Functions: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Key Responsibilities
The Manager, Revenue Operations serves as the operational leader responsible for end-to-end billing operations and revenue integrity across the organization. This role ensures accurate, timely revenue recognition and billing processes while maintaining rigorous controls and compliance standards. The position requires a strategic operator who can balance operational excellence with process innovation, driving both billing accuracy and operational efficiency. This role partners closely with Accounts Receivable, Accounting, Client Delivery, and IT teams to ensure seamless revenue operations and provide critical insights that support business decision-making and financial planning.
Essential Functions: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Key Responsibilities
- Own and execute the complete monthly billing cycle, including invoice generation, approval workflows, and customer delivery.
- Manage and oversee a fully remote team of approximately 15 team members, with 2 supervisors reporting directly, establishing clear expectations, driving accountability, and supporting ongoing team member development.
- Ensure 100% on-time completion of billing cycles aligned to month-end close timelines.
- Manage billing operations for multiple revenue streams.
- Partner with Client Delivery to resolve billing disputes, invoice corrections, and customer escalations.
- Maintain operational excellence through standardized processes, comprehensive documentation, and continuous monitoring.
- Investigate and resolve billing discrepancies, revenue variances, and system integration issues.
- Monitor unbilled accounts receivable and deferred revenue balances to ensure accuracy and completeness.
- Execute monthly close activities including journal entries, account reconciliations, and variance analysis.
- Maintain detailed audit trails and supporting documentation for all revenue transactions.
- Develop and maintain revenue recognition policies aligned with ASC 606 and the company's business model.
- Own billing system configuration and data integrity rules.
- Lead cross-functional initiatives to improve revenue operations, including system implementations, process automation, and workflow optimization.
- Collaborate with FP&A, Accounting, and Client Delivery teams to ensure seamless revenue operations
- Provide training and guidance to stakeholders on billing policies, system capabilities, and operational procedures
- Strategic Thinking.
- Ownership mindset.
- Results Driven.
- Exceptional verbal and written communication skills.
- Ability to foster collaboration within multiple teams.
- Proactive and detail/results-oriented.
- Ability to handle multiple projects in a fast paced and complex environment with short deadlines.
- 3-7 years of Leadership Experience in revenue operations, billing operations, or financial operations roles.
- Strong understanding of ASC 606 revenue recognition principles and practical application.
- Proficiency with billing systems, ERP platforms, and CRM tools.
- Advanced Excel skills including complex formulas, pivot tables, and data analysis.
- Ability to manage competing priorities and meet strict deadlines.
- BS degree in Finance, Accounting, Business Administration or equivalent.
- This is a full-time position. Days and hours of work are Monday through Friday, normal core business hours. Evening and weekend work may be required as job duties demand. Currently, the company offers a hybrid schedule of 3 days in the office and 2 days at home.
- 3-7 years of Leadership Experience
- Manage and oversee a fully remote team of approximately 15 team members, with 2 supervisors reporting directly, establishing clear expectations, driving accountability, and supporting ongoing team member development.
- Not Required
- Opportunity to leverage strong analytical and problem-solving skills to identify gaps, uncover insights, and drive continuous process improvements.
- Health, dental, and vision insurance
- Competitive 401(k) matching
- Paid Time Off
- Good faith annual salary range for this position is $110,000 to $130,000 USD and is commensurate with experience and location. This position is eligible for a 10% discretionary bonus.
Skills Required
- 3-7 years of Leadership Experience in revenue operations, billing operations, or financial operations roles
- Strong understanding of ASC 606 revenue recognition principles and practical application
- Proficiency with billing systems, ERP platforms, and CRM tools
- Advanced Excel skills including complex formulas, pivot tables, and data analysis
- Ability to manage competing priorities and meet strict deadlines
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The Company
What We Do
As the worldwide leader in crew accommodation solutions for over 35 years, API uses proprietary technology, unique software solutions, and our highly experienced team to make sure over 20,000 crew members from more than 90 airlines rest comfortably every night. API’s end-to-end technology platform will transform the way airlines manage crew travel. o Mobile platform, MyCrewCare o Sourcing & Contracting o Crew Planning o Daily Operations & IROPS o Distressed Passenger o Billing & Reconciliation o Business Analytics Offering global support with 24 locations worldwide & Operations Centers in New York, Hong Kong, London and Sao Paolo –making API the only accommodation partner with global teams ready and able to assist 24/7. Visit www.apiglobalsolutions.com to learn more or send us a LinkedIn message!
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