Are you ready to be the driving force behind seamless customer connections? As a Residential Sales Activation Specialist at Spectrum, you'll play a pivotal role in determining serviceability and maximizing sales opportunities. By collaborating with internal and external partners, you'll ensure customers receive the best in additional products and services. Your efforts will directly contribute to enhancing customer satisfaction and expanding our reach. Join us to make a meaningful impact and elevate the customer experience.
What our Residential Sales Activation Specialist Enjoy Most About the Role
- Enhancing customer experience through efficient order processing for cable, internet, voice, and mobile services.
- Ensuring accurate billing and operationally sound work orders.
- Handling order exceptions and serving as a liaison for various sales channels.
- Managing activations and resolving installation issues for residential customers.
- Maximizing revenue through upselling and sharing best practices to improve processes.
Working Conditions
- Normal office environment with flexible work schedule.
What You'll Bring to Spectrum
Required Qualifications
Education
- High school diploma or equivalent
Experience
- 2+ years in customer service or sales
Technical Skills
- Proficiency with computers and software applications
- Knowledge of office procedures and service troubleshooting
Skills & Abilities
- Strong English communication skills
- Effective prioritization, organization, and multitasking
- Ability to resolve customer issues independently and in teams
- Adaptability to work seated for long periods
Preferred Qualifications
- Ability to maintain confidentiality and solve problems under pressure
- Knowledge of the cable/telephony industry and residential products
CSU116 2025-59393 2025
Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.
A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications is known by our Spectrum products and services, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Business and Spectrum Reach. When you join our team, you'll be keeping our customers connected to what matters most in 41 states across the U.S.
Grow Your Career Here We're committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans.
What the Team is Saying
Spectrum Compensation & Benefits Highlights
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Retirement Support — A 401(k) with a dollar‑for‑dollar match up to 6% plus an additional 3% company retirement contribution for many roles is repeatedly highlighted, signaling strong long‑term savings support. Materials also note broad eligibility across job postings, reinforcing retirement as a core pillar.
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Affordable Benefits — Health coverage costs are framed as stable because the company says it has absorbed the full premium increases for medical, dental, and vision for the past 12 years, helping keep paycheck deductions steadier than typical trends. This emphasis on cost control is prominently featured on the careers site.
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Wellbeing & Lifestyle Benefits — Tuition‑free degree options via Guild and free or discounted Spectrum services (internet/TV/mobile where available) are positioned as signature offerings that add everyday value beyond base pay. Education and connectivity perks are consistently promoted across role postings.
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What We Do
Our Product and Technology team creates, develops, and operates the nation’s fastest mobile service, most reliable internet service, most viewed live TV app, and the most advanced WiFi, serving nearly 100 million users and 500 million devices. We are transforming the next era of connectivity and entertainment experiences together. The experience within Spectrum’s Product and Technology team is unmatched and there are opportunities to grow your career as a designer, architect, engineer, developer, operator, or data scientist. We are creative, disciplined, hard-working, complex-problem solvers that believe in collaborating to deliver the highest quality customer experience.
Why Work With Us
At Spectrum, we continually refine technology, process, and structure. We are committed to delivering a superior network infrastructure, the most competitive products, and highly rated customer experiences. Our talented team of experts deploys technology solutions and builds systems and tools for our employees to provide exceptional operations.
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