Manager, Renewals

Posted 15 Days Ago
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Austin, TX
Hybrid
3-5 Years Experience
Cloud • Information Technology • Security • Software
Sonar is committed to enabling developers and organizations to build better code for better software.
The Role
As a Renewals Team Leader, you'll drive customer retention, maximize satisfaction, and minimize churn. You'll lead a team to streamline operations, foster collaboration, and ensure effective communication. Your role also involves aligning renewal strategies with business goals, improving processes, and supporting team development and growth.
Summary Generated by Built In

Why should I Apply:


At Sonar, we’re a group of brilliant, motivated, and driven professionals working hard to help organizations build responsible, secure, high-quality code quickly and systematically. We build solutions that don’t just solve symptoms of problems – we fix problems at the source – source code, to be specific.


We have a dynamic culture with employees worldwide and hub offices in the USA, Switzerland, the UK, Singapore, and Germany. We believe team members should have the opportunity to come to work every day, work on a product they are proud of, love what they do, and feel energized by their peers. With our roots deep in the open source community, we’re all about the mission: provide solutions that deliver Clean Code.


The impact you will have  


As a Renewals Team Leader, you will lead a group of talented and collaborative people focused on driving customer retention, maximizing customer satisfaction, and minimizing churn. You will empower your team to perform at their best, streamline their operations, and ensure smooth workflows and effective communication with other departments. Additionally, you will work closely with GTM leadership to develop strategies on specific deals, align renewal initiatives with business goals, and drive continuous improvement.

In this role, you can expect to

  • Oversee renewal operations, develop and maintain processes to ensure continuous improvement, and consistency in the execution across the team
  • Work closely with other Regional Renewal leaders, ensuring alignment and continuous knowledge sharing
  • Help address any obstacles or challenges that arise during the renewal process, finding solutions to ensure customer satisfaction and retention. Liaise with leadership and the team to adjust strategy on specific renewals as needed
  • Ensure the team meets its targets and deadlines
  • Monitor and ensure that data-driven insights and customer feedback are available to support decision-making and drive strategy
  • Forecast accurately and report renewal pipeline to leadership
  • Build strong cross-functional relationships with teams across the organization, especially Customer Success, Sales, Deal Desk, and Support
  • Make sure communication is happening inside and outside of the team, and contribute to building a good environment and spirit
  • Lead and coach the team, fostering growth and supporting individuals in their development
  • Support the onboarding of new team members and promote continuous learning within the team
  • Drive hiring and manage headcount to ensure the team has the capacity to meet business needs.

The skills you will demonstrate

  • 3+ years of proven leadership experience
  • 5+ years proven experience in the Enterprise SaaS industry, in Customer Success or Renewal roles
  • Excellent problem-solving, and decision-making skills with an ability to think critically
  • Proficient in analyzing data and generating insights to support decision-making
  • Passionate about helping people grow, and building high-performance teams
  • Exceptional relationship-building skills, combined with outstanding communication and listening abilities
  • Proactive and customer-focused mindsetKnowledge of Salesforce.com

Why you will love it here:


Our culture and mission set us apart. We have a dynamic work culture that values respect and kindness – and embraces the right to fail (and get right back up again!). We believe that the best idea wins and everyone has a voice.

We believe that great people make a great company. We value people skills as much as technical skills and strive to keep things friendly and laid-back while still being passionate leaders in our domains. Our 550+ SonarSourcers from 33 different nationalities can relate!

We embrace work-life balance. It is important to maintain a healthy work-life balance. This is why we have a flexible work policy that includes remote and in-office hybrid work (minimum three days a week in the office - Monday/Tuesday/Thursday).

We have a growth mindset. We love to learn and believe that continuous education is critical to our success. In an ever-changing industry, new skills are a must, and we're happy to help our team acquire them.



We prioritize Diversity, Equity, and Inclusion:


At Sonar, we are a global workforce and recognize the value of different backgrounds, and global cultures.


We are committed to creating a diverse work environment and are proud to be an equal-opportunity employer. All qualified applicants will be considered for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.


All offers of employment at Sonar are contingent upon the clear results of a comprehensive background check conducted prior to the start date.

Top Skills

Salesforce

What the Team is Saying

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Brian
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Elizabeth
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Max Steinberger
Patrick McKinney
The Company
HQ: Geneva
597 Employees
Hybrid Workplace
Year Founded: 2008

What We Do

Software-driven digital innovation is essential for competing in today's market, and the foundation of this innovation is code. However, there are widespread cracks in this foundation – lines of bad, insecure, and poorly written code – that manifests into tech debt, security incidents, and availability issues. With Sonar, developers and organizations are empowered to create quality, secure code confidently, whether written by humans or generated with AI.

The Sonar solution, SonarQube, helps prevent code quality and security issues from reaching production, amplifies developers' productivity in concert with AI assistants, and improves the developer experience with streamlined workflows. Sonar analyzes all code, regardless of who writes it—your internal team or genAI—resulting in more secure, reliable, and maintainable software.

At Sonar, we are driven by a deep belief in our people, a commitment to excellence, and an unwavering dedication to delivery. We operate as a united group where our collective success is the sum of each individual's contributions. Our company culture is driven by the values of CODE: Committed, Obsessed, Deliberate & Effective. This mindset reflects our culture of creativity, collaboration, and pride in the work we do.

Rooted in the open-source community, Sonar’s solutions support over 30 programming languages, frameworks, and infrastructure technologies. Today, Sonar is used by 7M+ developers and 400K organizations worldwide, including the DoD, Microsoft, NASA, MasterCard, Siemens, and T-Mobile.

Sonar is headquartered in Geneva, Switzerland with additional offices in Austin, Texas; Annecy, France; Bochum, Germany, London, England; and Singapore. The company is rapidly growing with over 600 employees!

Join us in our mission to solve the trillion-dollar challenge of bad code!

Why Work With Us

We are a product-first company, all while maintaining a people-first culture. Every employee has the opportunity to grow and learn. We promote from within, provide regular feedback and professional development opportunities, value the right to fail along with respect and kindness and work with team members to achieve their full potential.

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Sonar Offices

Hybrid Workspace

Employees engage in a combination of remote and on-site work.

At Sonar, we require employees to come into the office 3 days/week.

Typical time on-site: 3 days a week
HQGeneva Office (HQ)
Singapore Office
Annecy Office
Austin, TX office
Bochum Office
London Office
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