About Zscaler
Zscaler accelerates digital transformation to ensure our customers can be more agile, efficient, resilient, and secure. As an AI-forward enterprise, we are constantly pushing the envelope, leveraging the world’s largest security data lake to power our cloud-native Zero Trust Exchange platform. This innovation protects our customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location.
Here, impact in your role matters more than title and trust is built on results. We say, impact over activity. We seek innovators who actively use AI to amplify their impact and who thrive in an environment where we leverage intelligent systems to stay ahead of evolving threats. We believe in transparency and value constructive, honest debate—we’re focused on getting to the best ideas, faster. We build high-performing teams that can make an impact quickly and with high quality. To do this, we are building a culture of execution centered on customer obsession, collaboration, ownership, and accountability.
We value high-impact, high-accountability with a sense of urgency where you’re enabled to do your best work and embrace your potential. If you’re driven by purpose, thrive on solving complex challenges, and want to be part of the team that’s helping to secure the AI age, we invite you to bring your talents to Zscaler and help shape the future of cybersecurity.
We are looking for a Renewals Specialist to join our team. This is a US based, remote role, reporting to the VP of Sales. The charter of this role is to protect and grow ARR, accelerate renewal cycles, and improve commercial outcomes. This position is regionally focused, supporting one or more AVPs and their chain of command.
What you’ll do (Role Expectations)
- Partner with Account Executives and Sales Leadership to ensure renewals in the supported region are addressed on time
- Monitor account health and customer risk signals to surface churn risks and growth opportunities
- Orchestrate account-level mitigation strategy and plans for at-risk and high-value clients with cross-functional teams
- Lead structured renewal forecast cadence calls with account teams for the current and future quarters
- Provide strategic renewal guidance and consultative support to drive retention, reduce churn, and improve renewal outcomes
Who You Are (Success Profile)
- You thrive in ambiguity. You're comfortable building the path as you walk it. You thrive in a dynamic environment, seeing ambiguity not as a hindrance, but as the raw material to build something meaningful.
- You act like a conductor. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. True ownership involves leveraging dynamic range: the ability to navigate seamlessly between high-level strategy and hands-on execution.
- You are a problem-solver. You love running towards the challenges because you are laser-focused on finding the solution, knowing that solving the hard problems delivers the biggest impact.
- You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust.
- You are a learner. You have a true growth mindset and are obsessed with your own development, actively seeking feedback to become a better partner and a stronger teammate. You love what you do and you do it with purpose.
What We’re Looking for (Minimum Qualifications)
- 3+ years experience in Sales, Deal Desk, Renewals, or Renewal Operations
- Strong commercial acumen and financial analysis skills, including an understanding of SaaS and Renewal-related Revenue Recognition principles
- Proficiency with CRM and CPQ tools
- Innovative and disruptive thinking to identify the best strategies for customer retention and growth beyond the current renewal motion
- Exceptional communication, organization, and cross-functional project management skills
What Will Make You Stand Out (Preferred Qualifications)
- You have a proven track record of managing renewals in the cybersecurity industry or a similarly complex technical field
- You possess advanced experience with Gainsight or similar customer success platforms to drive data-driven retention strategies
- You have experience navigating complex, multi-million dollar global renewals with a high degree of negotiation expertise
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Zscaler’s salary ranges are benchmarked and are determined by role and level. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations and could be higher or lower based on a multitude of factors, including job-related skills, experience, and relevant education or training.
The base salary range listed for this full-time position excludes commission/ bonus/ equity (if applicable) + benefits.
At Zscaler, we are committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values all backgrounds and perspectives, emphasizing collaboration and belonging. Join us in our mission to make doing business seamless and secure.
Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including:
- Various health plans
- Time off plans for vacation and sick time
- Parental leave options
- Retirement options
- Education reimbursement
- In-office perks, and more!
Learn more about Zscaler's hybrid working model and benefits here.
By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines.
Zscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws. See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link.
Pay Transparency
Zscaler complies with all applicable federal, state, and local pay transparency rules.
Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.
Skills Required
- 3+ years experience in Sales, Deal Desk, Renewals, or Renewal Operations
- Strong commercial acumen and financial analysis skills
- Proficiency with CRM and CPQ tools
- Excellent communication, organization, and project management skills
Zscaler Compensation & Benefits Highlights
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Healthcare Strength — Multiple medical plan options (Anthem and Kaiser, including HSA), virtual primary care, Lyra mental‑health support with TELUS EAP, fertility and gender‑inclusive care, and a cancer‑care navigation program are included. Dental (Delta Dental) and vision (VSP) coverage round out a broad health offering.
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Leave & Time Off Breadth — Hybrid work and “flexible time off” for most salaried roles are provided alongside paid sick, bereavement, military leave, and company holidays. The approach is designed to allow time away without a preset cap for eligible employees.
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Retirement Support — A 401(k) through Fidelity includes a company match up to $5,000 per year. Company‑paid life, AD&D, and disability insurance add financial protection alongside retirement savings.
Zscaler Insights
What We Do
Zscaler accelerates digital transformation so our customers can be more agile, efficient, resilient, and secure. Our cloud native Zero Trust Exchange platform protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location.
Why Work With Us
Our impact comes from how we work—every day, in every decision, as one team. Our values and leadership principles are more than words; they're our operating system. They fuel a culture of execution where trust, transparency, and accountability help us deliver meaningful results for our customers, colleagues, and our company. www.zscaler.com/culture
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Zscaler Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
