What you will do daily:
- Oversee the complete renewal process for existing contracts, proactively engaging with customers within a 90- 120 day window leading up to their contract expiration.
- Prepare and deliver accurate renewal quotes and proposals to customers, ensuring all terms meet both customer expectations and company policies.
- Collaborate closely with GTM teams, especially Sales and Customer Success, to craft and execute effective renewal strategies. This involves proactively engaging customers aligned with Account Managers to discuss renewals and identifying at-risk accounts.
- Manage the end-to-end administrative process, from initial quoting through to deal closure. Support contract processes and works closely with the Deal Desk.
- Identify and flag upsell and cross-sell opportunities, effectively handing them over to the Sales team.
- Maintain a high success rate both on time to close and close won ratio for subscription renewals
- Maintain and improve forecasting accuracy for renewals, providing regular reports to management.
- Categorize effectively churn reasons, to ensure reporting accuracy. Share customer feedback and insights.
- Actively participate in process improvements, identifying efficiencies and implementing best practices.
- Keep Salesforce and other CRM tools up-to-date with accurate renewal data.
The experience you will need:
- Proven experience in a similar role, within the software industry.
- Fluent in both written and spoken English and Spanish, ideally Portuguese.
- Proactive with a customer-focused mindset.
- Ensures accuracy and thoroughness in all tasks.
- Strong relationship-building and communication skills.
- Dedication to producing precise, reliable, and professional outcomes.
- Adept at managing and excelling in fast-paced, international environments.
- Knowledge of Salesforce or a similar CRM.
Benefits of Working with Sonar:
- Flexible comprehensive employee benefit package.
- We encourage usage of our robust time-off allocations. You will receive 23 days of PTO per calendar year (on a pro-rated basis depending on your employment start date), with additional time provided for sickness, life events and holidays.
- We offer an exciting 401(k) plan that has a 4% match, fully vested on day one of participation.
- Generous discretionary Company Growth Bonus, paid annually.
- Fully paid parking in the heart of downtown Austin, Texas.
- Global workforce with employees in 20+ countries representing 35+ unique nationalities.
- We have an annual kick-off somewhere in the world where we meet to build relationships and goals for the company.
- Monthly catered events, and team events.
Top Skills
What the Team is Saying
What We Do
Software-driven digital innovation is essential for competing in today's market, and the foundation of this innovation is code. However, there are widespread cracks in this foundation – lines of bad, insecure, and poorly written code – that manifests into tech debt, security incidents, and availability issues. With Sonar, developers and organizations are empowered to create quality, secure code confidently, whether written by humans or generated with AI.
The Sonar solution, SonarQube, helps prevent code quality and security issues from reaching production, amplifies developers' productivity in concert with AI assistants, and improves the developer experience with streamlined workflows. Sonar analyzes all code, regardless of who writes it—your internal team or genAI—resulting in more secure, reliable, and maintainable software.
At Sonar, we are driven by a deep belief in our people, a commitment to excellence, and an unwavering dedication to delivery. We operate as a united group where our collective success is the sum of each individual's contributions. Our company culture is driven by the values of CODE: Committed, Obsessed, Deliberate & Effective. This mindset reflects our culture of creativity, collaboration, and pride in the work we do.
Rooted in the open-source community, Sonar’s solutions support over 30 programming languages, frameworks, and infrastructure technologies. Today, Sonar is used by 7M+ developers and 400K organizations worldwide, including the DoD, Microsoft, NASA, MasterCard, Siemens, and T-Mobile.
Sonar is headquartered in Geneva, Switzerland with additional offices in Austin, Texas; Annecy, France; Bochum, Germany, London, England; and Singapore. The company is rapidly growing with over 600 employees!
Join us in our mission to solve the trillion-dollar challenge of bad code!
Why Work With Us
We are a product-first company, all while maintaining a people-first culture. Every employee has the opportunity to grow and learn. We promote from within, provide regular feedback and professional development opportunities, value the right to fail along with respect and kindness and work with team members to achieve their full potential.
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Sonar Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
At Sonar, we require employees to come into the office 3 days/week.
