About Blue Yonder:
Blue Yonder offers a dynamic and inclusive work environment, fostering innovation and collaboration. Our commitment to sustainability and employee growth makes Blue Yonder not only a leading provider in the digital supply chain space but also a great place to build a rewarding career.
Overview
The Renewals Manager at Blue Yonder will oversee the renewal process for subscription-based services and contracts, ensuring high renewal rates and customer satisfaction. This role requires strategic oversight, strong leadership, and the ability to manage complex negotiations and collaborate across multiple departments.
What you'll do - Main responsibilities:
Responsible for meeting or exceeding maintenance and SaaS objectives and quotas
Manage a team of renewal specialists to ensure progression on OKRs and goals
Oversee team’s renewal strategy and plan to retain and grow assigned business.
Ensure ARR and attrition forecasts are being actively and accurately measured per internal processes
Implement customer retention strategies in identified “at-risk” customers.
Assist and mentor team in negotiating terms that result in favorable outcomes for both BY and clients.
Participates in escalated account planning discussions in both internal and external meetings
Interact with cross-functional teams including Sales and Customer Success in a professional manner to ensure high level collaboration is taking place.
Conduct 1:1s to coach, provide feedback, discuss career planning, and ensure process adherence and system compliance
Identify associate training and development needs by team/individual and help facilitate the creation and completion
Ensure team are progressing goals
Maintains positive customer relationships by resolving conflicts and issues, managing expectations, and instilling confidence in BY.
Manages the day-to-day team activities to ensure the team adheres to operational guidelines
Interact with other customer-facing groups to address renewal issues, contract negotiations, and general renewal matters for our customers.
Provide management reporting on renewal efforts including forecasting, incremental revenue, and reasons for customer renewal/attrition
Training and On-boarding new team members
What are we looking for - Qualifications:
Bachelor’s degree in business administration, Marketing, or a related field.
5+ years of experience in renewals management, sales, or customer success, preferably within the software or technology industry.
Strong negotiation, communication, and interpersonal skills.
Proficient in CRM software (such as Salesforce) and MS Office (particularly Excel).
Demonstrated ability to manage multiple priorities and meet tight deadlines.
Analytical mindset with the ability to interpret data and generate actionable insights.
Familiarity with SaaS environments and subscription-based service models.
Highly organized and detail-oriented with excellent problem-solving skills.
Our Values
If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core Values
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Skills Required
- Bachelor's degree in business administration, Marketing, or a related field
- 5+ years of experience in renewals management, sales, or customer success
- Strong negotiation, communication, and interpersonal skills
- Proficient in CRM software and MS Office, particularly Excel
- Demonstrated ability to manage multiple priorities and meet tight deadlines
- Analytical mindset with the ability to interpret data
- Familiarity with SaaS environments and subscription-based service models
- Highly organized and detail-oriented with excellent problem-solving skills
Blue Yonder Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Blue Yonder and has not been reviewed or approved by Blue Yonder.
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Leave & Time Off Breadth — PTO is described as generous or “unlimited” in the U.S., alongside paid holidays, sick time, and two paid volunteer days. These policies are often highlighted as strengths that support work–life balance.
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Flexible Benefits — Remote-work options and flexible arrangements are emphasized as part of the package. This flexibility is valued alongside compensation and can help offset middling pay for some roles.
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Healthcare Strength — Medical, dental, and vision coverage are provided, with mental health/EAP support and HSA/FSA options referenced. These core coverages are portrayed as solid and comprehensive.
Blue Yonder Insights
What We Do
Blue Yonder is the world leader in digital supply chain and omni-channel commerce fulfillment. Our intelligent, end-to-end platform enables retailers, manufacturers and logistics providers to seamlessly predict, pivot and fulfill customer demand. With Blue Yonder, you can make more automated, profitable business decisions that deliver greater growth and re-imagined customer experiences. Blue Yonder - Fulfill your Potential Blue Yonder’s tagline “Fulfill Your Potential” reflects the company’s mission to empower every organization and person on the planet to fulfill their potential. Each day, our global teams of associates and business partners work together to accelerate global economic growth, increase sustainability and prosperity with a Sonoran Spirit.
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