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Highspot increases the performance of your sales teams.
The Role
Manage end-to-end renewals for SMB and Commercial customers to maximize retention and identify expansion opportunities. Build relationships with stakeholders, collaborate with Sales, Customer Success, Revenue Ops and Finance, use CRM and usage data to forecast renewals, mitigate risk, negotiate renewals, and maintain accurate renewal reporting.
Summary Generated by Built In
About Highspot
Highspot is a software product development company and a recognized global leader in the sales enablement category, leveraging cutting-edge AI and GenAI technologies at the core of its robust Software-as-a-Service (SaaS) platform. Highspot is revolutionizing how millions of individuals work worldwide. Through its AI-powered platform, Highspot drives enterprise transformation to empower sales teams through intelligent content management, training, contextual guidance, customer engagement, meeting intelligence, and actionable analytics. The Highspot platform delivers advanced features tailored to business needs, in a modern design that sales and marketing executives appreciate and is the #1 rated sales enablement platform on G2 Crowd.
While headquartered in Seattle, Highspot has expanded its footprint across America, Canada, the UK, Germany, Australia, and now India, solidifying its presence in the Asia Pacific markets.
About the Role
As a Renewals Manager supporting SMB and Commercial customers, you will own the commercial renewal process for a portfolio of customers, driving predictable retention and identifying opportunities for future growth. Working closely with Customer Success, Sales and cross-functional partners, you will deliver a seamless renewal experience, proactively manage commercial risk, and help customers realize continued value from their investment in Highspot.
Responsibilities
- Own Commercial Renewals: Manage the end-to-end renewal process for an assigned portfolio, delivering timely, accurate, and predictable renewal outcomes.
- Drive Retention: Proactively manage renewal plans, identify commercial risks early, and engage customers to maximize retention and long-term value.
- Build Customer Relationships: Develop trusted relationships with customer stakeholders, understand their business priorities, and position the ongoing value of Highspot.
- Identify Growth Opportunities: Recognize expansion opportunities and partner with Sales, and Customer Success to progress customer growth.
- Lead Commercial Conversations: Manage renewal negotiations and coordinate with internal teams to resolve commercial blockers and deliver successful outcomes.
- Use Data to Drive Decisions: Leverage customer insights, product usage, and commercial data to prioritize renewals, identify risks, and improve portfolio performance.
- Deliver Forecast Excellence: Maintain accurate forecasts, CRM hygiene, and renewal reporting to provide clear visibility into portfolio performance and commercial risk.
- Collaborate Across the Business: Partner with Customer Success, Sales, Revenue Operations, Finance, and Legal to deliver a consistent, customer-centric renewal experience.
- Drive Operational Excellence: Contribute to scalable renewal processes, best practices, and continuous improvement initiatives that enhance customer outcomes and business performance.
Required Qualification
- 3–5 years of experience in Renewals, Account Management, Customer Success, or a related commercial role within a B2B SaaS environment.
- Experience managing a portfolio of SMB or Commercial customers with responsibility for revenue retention.
- Strong commercial and negotiation skills with the ability to confidently lead customer conversations and achieve successful outcomes.
- Ability to identify expansion opportunities and collaborate effectively with cross-functional teams to support customer growth.
- Analytical mindset with experience using customer insights, product usage, and CRM data to inform decisions and prioritize work.
- Experience maintaining accurate forecasts and CRM hygiene using Salesforce or a similar CRM platform.
- Strong organizational and time management skills, with the ability to manage a high-volume portfolio while maintaining attention to detail.
- Excellent communication and stakeholder management skills, with a collaborative approach to working across Sales, Customer Success and Revenue Operations..
- Self-motivated, adaptable, and committed to continuous improvement in a fast-paced, high-growth environment.
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Equal Opportunity Statement
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of age, ancestry, citizenship, color, ethnicity, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or invisible disability status, political affiliation, veteran status, race, religion, or sexual orientation.
Did you read the requirements as a checklist and not tick every box? Don't rule yourself out! If this role resonates with you, hit the ‘apply’ button.
Skills Required
- 3-5 years in Renewals, Customer Success, or Account Management
- Experience in B2B SaaS
- Proven customer retention and relationship management skills
- Strong negotiation skills for renewal discussions
- Analytical ability to use data for forecasting and risk identification
- Experience with CRM and renewal management tools (Salesforce, Gainsight)
- Cross-functional collaboration with Sales, Customer Success, Finance, and Revenue Operations
- Self-starter mindset and ability to work in a fast-paced environment
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The Company
What We Do
Together, we’re changing how millions of people work. Highspot is built by people who bring their true and unique selves to work each day. We’re growing fast, which means you’ll get to grow fast with us – and create a career you can be proud of.
Why Work With Us
At Highspot we're proud of what we do, and the people who make it possible. With opportunities for career advancement, flexible vacation, and a team made up of top talent collaborating, we build products with a spark of magic. It's all part of what makes us a Forbes American's Best Startup Employers and a People Magazines Company That Cares.
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