With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.
Job Summary
To drive the acquisition and registration of new home loans by executing targeted sales strategies, cultivating relationships with direct customers and sources, and providing end-to-end customer service. The role involves managing the home loan process from initial application to registration, in line with Absa’s compliance and governance standards.Job Description
Key Accountabilities:
1. Sales Acquisition & Execution:
- Execute action plans to meet monthly targets for applications, final grants, attorneys instruct and registrations as per the Performance Development Plan.
- Actively prospect and generate new business using a variety of methods (e.g. cold calling, networking, referrals, real estate agents).
- Engage with existing customers through leads to explore refinancing or re-mortgaging opportunities.
- Visit prospective customers or sources at their preferred location and time to offer personalized mortgage solutions.
- Assist customers in completing and submitting accurate applications with all required documentation to the Production Centre.
- Maintain and monitor the conversion ratios from application to final grant, final grant to instruct and instruct to registration, ensuring alignment with internal standards.
- Track applications and provide regular updates to clients and referral sources.
- Participate in marketing activities such as property shows, auctions, and open house events to grow customer pipeline.
- Monitor competitor activity and proactively adjust sales strategies to gain market share for Absa Home Loans.
2. Relationship Management:
- Develop and manage relationships with external stakeholders including customers, property developers, estate agents, attorneys, and other sources.
- Collaborate with Key Account Managers to onboard developers as approved lead generators and generate consistent deal flow.
- Conduct regular meetings with referral sources to uncover new sales opportunities and resolve service issues.
- Educate business sources on loan products, application processes, and updates to maintain quality submissions and engagement.
- Partner with internal business units to identify cross-sell opportunities and deliver superior business value.
3. Governance & Compliance:
- Ensure all business secured complies with Absa's governance, risk, and compliance frameworks.
- Maintain ethical conduct in all dealings with clients, colleagues, and partners.
- Promptly report any suspicious activities or transactions to the Risk and Compliance Consultant for appropriate action.
4. Customer Service Excellence:
- Provide exceptional service by ensuring all customer documentation is complete and submitted timeously.
- Handle customer queries and complaints swiftly (within 24 hours), keeping clients informed throughout the process.
- Ensure alignment with Treating Customers Fairly (TCF) principles to enhance satisfaction and retention.
- Actively seek feedback and referrals from satisfied clients to grow the customer base.
Education and Experience Required:
- National Certificate or equivalent NQF Level 5 qualification (essential)
- Minimum of 2 years’ experience in a sales or customer service role in banking or financial services
- Proven experience in home loans, mortgage lending, or property finance
- Knowledge of real estate markets and lending policies
Knowledge, Skills & Competencies:
- Strong sales and relationship-building skills
- Excellent verbal and written communication
- Entrepreneurial thinking with a self-motivated, target-driven mindset
- Strong negotiation and influencing skills
- Professionalism, integrity, and a customer-focused attitude
- Ability to manage multiple stakeholders and navigate complex applications
Education
Higher Diplomas: Business, Commerce and Management Studies (Required)Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.
Absa Bank Limited reserves the right not to make an appointment to the post as advertised
Skills Required
- National Certificate or equivalent NQF Level 5 qualification
- Higher Diploma in Business, Commerce or Management Studies
- Minimum 2 years' experience in a sales or customer service role in banking or financial services
- Proven experience in home loans, mortgage lending, or property finance
- Knowledge of real estate markets and lending policies
- Strong sales and relationship-building skills
- Excellent verbal and written communication
- Entrepreneurial thinking, self-motivated and target-driven mindset
- Strong negotiation and influencing skills
- Ability to manage multiple stakeholders and navigate complex applications
Absa Group Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Absa Group and has not been reviewed or approved by Absa Group.
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Healthcare Strength — Medical aid, group life, disability, and funeral cover are described as comprehensive, with features such as terminal‑illness advances and beneficiary grocery benefits. Wellness and assistance offerings support overall financial and personal wellbeing.
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Retirement Support — A pension fund and group retirement arrangements are positioned as core benefits within fixed remuneration. Retirement coverage is embedded alongside other protections as part of standard employment.
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Equity Value & Accessibility — Employee share‑ownership (eKhaya) and equity‑linked awards broaden wealth‑sharing, with dividends or cash‑equivalent participation in some markets. This provides longer‑term value beyond base pay.
Absa Group Insights
What We Do
Absa Group Limited (Absa) has forged a new way of getting things done, driven by bravery and passion, with the readiness to realise growth on the African continent and beyond. We’re a truly African brand, inspired by the people we serve in Botswana, Ghana, Kenya, Mauritius, Mozambique, Seychelles, South Africa, Tanzania, Uganda, and Zambia. We also have representative offices in China, Namibia, Nigeria and the United States, as well as securities entities in the United Kingdom and the United States, along with technology support colleagues in the Czech Republic.
