Who We Are
Babylist is the leading platform for expecting and new families — and our showrooms in Beverly Hills and NYC are where that mission comes to life in person. Since opening in 2023, we've welcomed thousands of families to explore gear, build registries, and feel truly supported. The people who work in our showrooms are the face of that experience. If you love creating meaningful moments and want to be part of something that actually matters to the families you serve, this is the team.
Our Ways of Working
This is a fully on-site role at our New York City showroom. Please apply directly through this posting — to protect the guest experience, we ask that you don't call, email, or visit the showroom with hiring inquiries. Thanks for keeping things smooth!
What the Role Is
Our NYC Showroom is where the Babylist brand comes to life in person. As a Registry Specialist, you're the in-house baby gear expert who guides expecting parents and their friends through building the right registry for their lifestyle, budget, and goals. You'll also be a senior presence on the floor, coaching newer showroom staff and owning the daily operations that keep the space running, including opening, closing, and security. This is a hands-on, full-time, on-site role for someone who loves both the product and the people.
Weekend Availability is required
Who You Are
- You know baby gear inside and out. You can spot an UppaBaby Vista from across the room and rattle off which car seat has the smallest footprint without thinking twice.
- You've guided parents through registry or gear decisions before, ideally for two or more years, and you know how to turn a nervous first-time parent into a confident one.
- You bring 2+ years of retail or guest service experience, ideally in a setting where relationship-building was central to the role.
- You build trust fast. You're a warm, empathetic in-person communicator who makes people feel understood, not sold to.
- You can coach and support a team, helping newer staff get up to speed on product features, safety guidelines, and the Babylist way of doing things.
- You're comfortable owning showroom operations, including open and close procedures and security protocols.
- You can juggle several customers at once without letting the experience slip for any of them.
- You're available to work weekends, when our showroom is busiest.
- You're a flexible team player who pivots to where the business and the customer need you, and you welcome feedback as a way to get better.
How You Will Make An Impact
- Lead registry consultations as the in-house product expert, guiding parents and gift-givers through one of the most meaningful (and overwhelming) moments in their lives
- Drive registry value through thoughtful "Add to Registry" and purchase recommendations
- Shape how the Babylist brand shows up in person at our NYC Showroom, not just online
- Coach and support showroom and pop-up staff on product knowledge, safety, and guest experience, growing into a real leadership presence on the floor
- Own opening, closing, and security for the showroom and pop-up spaces
- Partner with the Showroom Manager to keep the space energetic, on-brand, and welcoming
- See your impact directly, in registry value, in guest experience, and in how likely a parent is to tell a friend about Babylist
About Pay
We pay competitive market rates.
The starting rate for this position is $33.50 per hour
Why You Will Love Working At Babylist
Our Culture
- We show up for guests and for each other — the team here genuinely cares
- We build real relationships with families during one of life's biggest moments
- We move fast, stay curious, and use tools (including AI) to make our work better
- Our NYC location is beautiful, welcoming, and one-of-a-kind
Growth & Development
- We invest in the people who show up and want to grow
- Opportunities to expand your retail and guest experience skills in a mission-driven environment
- Performance-based advancement as Babylist's physical retail presence grows
Compensation & Benefits
- Competitive hourly pay
- 35% employee discount at the Babylist Shop
- Employer Paid Medical,Dental and Vision
- 15 days vacation + 3 paid holidays +7 sick days annually
- 401(k) participation
Recorded Interviews. Babylist uses an interview recording tool to record and transcribe interviews for evaluation purposes in accordance with applicable privacy laws. By participating in an interview, you consent to this recording and transcription.
Interview Integrity. AI is part of how we work at Babylist — we expect you to use it too. Your application and interviews should still reflect you and your own thinking. We'll tell you when AI is encouraged. Misrepresentation at any stage may result in removal from consideration for this and future roles.
Connections at Babylist. If you have a family member or close personal relationship with a current Babylist employee, please let your recruiter know. This helps us keep our process fair and transparent for everyone.
Protect Yourself from Scams. All official outreach comes from the Babylist Talent Team via @babylist.com email addresses only. We will never ask for payment or personal financial information. If you receive outreach via WhatsApp, Telegram, or a non-Babylist email — it's not us. Verify open roles at babylist.com/careers.
Skills Required
- 2+ years of retail or guest service experience
- Experience guiding parents through registry or gear decisions (ideally 2+ years)
- Deep knowledge of baby gear and product features
- Ability to coach and support showroom staff and provide leadership on the floor
- Ability to own opening, closing, and showroom security procedures
- Strong in-person communication skills; warm, empathetic customer service
- Ability to multitask and manage several customers simultaneously
- Weekend availability
- Fully on-site work at NYC showroom
What the Team is Saying
Babylist Compensation & Benefits Highlights
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Healthcare Strength — Full-time US employees receive 100% company-paid medical, dental, and vision premiums, with options described as strong or reasonably priced. Additional support includes mental-health, parenting, and childcare services.
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Parental & Family Support — Fertility coverage is available without an infertility diagnosis and includes a $5,000 reproductive-care stipend. Programs also span parental leave, adoption assistance, childcare benefits, and a return-to-work pathway.
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Leave & Time Off Breadth — Time off includes vacation, nine wellness days, and ten paid holidays including a floating holiday. These elements provide multiple avenues to rest and recharge.
Babylist Insights
What We Do
Babylist is the trusted platform for millions of growing families. For over a decade, Babylist has been the technology solution for expecting parents and the community that supports them, expanding from baby registry into a full-service platform that helps parents make decisions with confidence, stay connected, and build happy and healthy families. Every year Babylist helps over 9M people make purchases through its registry, app, ecommerce shop, and comprehensive product guides. The Babylist ecosystem now includes Babylist Health, which provides access to products and services including insurance-covered breast pumps, Expectful, a new voice in health and wellness for pre-pregnancy through postpartum care, and The Push, a branded content studio that works with the biggest companies in the baby space. With over 59M monthly pageviews and 1.2M TikTok followers, Babylist is a generational brand leading the $88 billion baby product industry.
Why Work With Us
Babylist thrives as a remote-first company, with HQ team members located across the U.S. and Canada. We meet in person twice a year—once as a company and once by department to strengthen the relationships that power our work. We show up consistently, stay purpose-driven, and achieve results —together, from anywhere.
Gallery
Babylist Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
We're remote-first and we offer a home office stipend to set up your workspace! We value being together in person too, so we bring the team together for offsites 1-2 times a year.
